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“long weekend getaway” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   411 Route 3, Plattsburgh, NY 12901-6520   |  
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Ranked #3 of 14 hotels in Plattsburgh
Plattsburgh, New York
1 review
1 helpful vote 1 helpful vote
“long weekend getaway”
4 of 5 stars Reviewed October 13, 2013

This hotel is the best in the Plattsburg area. We come here quite often and we always get great service. The room is super clean, the water park is great for the kids, free breakfast in the morning. There are 2 restaurants in this hotel and we do get discount to eat. Also there is a real fitness center open 24 hours a day. Abby at the front counter lobby serve us good.
Thank you

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, October 14, 2013
Thank you for taking the time to review us on TripAdvisor. We are glad you had a chance to enjoy all the amenities that we offer. Being partnered with Eclipse Fitness Center, we offer our guests 24 hour access to the largest health club in the North Country. Whether you want to relax in our steam rooms and saunas, or take advantage of our many free fitness classes, Eclipse has something for everyone. We look forward to seeing you again.

John Fenimore
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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136 people have reviewed this hotel

Traveler rating
    75
    40
    11
    5
    5
See reviews for
73
19
4
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 6, 2013

Awesome hotel. Water slides, Game room, Full access gym, great restaurant and clean spacious rooms. I spend a lot of time here while in town for business and its probably one of the best places I have had the opportunity to stay at.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, October 7, 2013
Thanks for your great review! We have more on-site amenities of any hotel in town. Hope to see you again soon.

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2013

we been going to this hotel for years, we always stay at the Comfort Inn at least every 2 months, we do most of or shopping in Plattsburgh.
Kevin the manager is great, always willing to help.
Staff is friendly and the hotel is clean.
The breakfast is wonderful
best place to stay.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, September 27, 2013
Thank you for your recent review on TripAdvisor. Our proximity to both Consumer Square and Champlain Centre Mall has long made us a favorite hotel of both domestic and international travelers. On behalf of our entire staff, we look forward to seeing you again.

John Fenimore
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 24, 2013

Stopped in last minute, we were exhausted and just wanted to sleep. Front staff picked up on this and whisked us through the check in process. The room was clean and the bed was extremely comfortable. The next morning the breakfast was well presented with lots of choices. We will definitely stay there again.

Room Tip: Rooms on the Courtyard are very quiet.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, September 25, 2013
Thank you for taking the time to review us on TripAdvisor. We have long been a favorite of Canadian travelers, both as a destination hotel and as a stop-over point. With our two restaurants and bar onsite, you don’t even have to leave the hotel! We hope to see you the next time you come through.

John Fenimore
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sierra Vista, Arizona
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 18, 2013

My wife and I always book rooms over the internet. We try to book one of two hotel chains, but even at that, we don't always know what to expect until we get to the hotel. When we got to this hotel, we discovered that we had booked an exceptional hotel. The room was very large and well furnished. The beds were comfortable. It had the usual coffee maker, with coffee, microwave and mini fridge. Unfortunately, the mini fridge was unusually small. In fact, it was tiny. We travel with a cooler and have cold packs. We could not put one cold pack in the freezer compartment. Aside from that, this hotel has features that I have never seen before. Under the same roof, ground level, and on the end of the hotel away from the guest rooms is a Perkins Restaurant. On the floor above the restaurant is a pub which, as well as alcoholic drinks, also serves food. If we're ever in the Plattsburg area again, we will definitely stay at this hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, September 20, 2013
Thanks for your great review on TripAdvisor! We were very glad to hear that you enjoyed your stay. We are currently in the process of replacing all in-room refrigerators with new larger ones. So far, we have replaced approximately 30% of them. We have 80 more in storage that we project to have installed by the end of October. We hope that you will find them more satisfactory on your next visit!

John Fenimore
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2013

Was very happy with your staff especially a woman named DJ was very helpful and pleasant your over staff at the desk were also helpful with good reviews of the two restaurants but DJ gets my top review. Your breakfast buffet was great and well supplied and kept neat good staff on buffet duty.... A great place for a short vacation.....

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, September 18, 2013
Thank you so much for your complimentary review! Any great hotel begins with a great staff and I'm so glad you found ours to be no exception. I will share your feedback with DJ and all our staff and I'm sure I speak for all of them when I say that we hope to see you again soon.

John Fenimore
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellmore, New York
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 13, 2013

Didn't realize this hotel is linked with the "largest fitness facility in the Plattsburgh area" and guests can use it for free. There's also an indoor water park with huge slides and two restaurants. Free drink when you check in. Rooms are nice, breakfast included waffles, bacon and eggs, sausage and biscuits, etc. Within spitting distance of Walmart and several restaurants.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlattsburghComfort, Guest Relations Manager at Comfort Inn & Suites, responded to this review, September 15, 2013
Thanks for taking the time to review our hotel. Our complimentary full, hot breakfast is just one of the reasons that so many of our guests come back time and time again. We are very glad you enjoyed your stay and look forward to seeing you again.

John Fenimore
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites

Address: 411 Route 3, Plattsburgh, NY 12901-6520
Phone Number:
Location: United States > New York > Plattsburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Plattsburgh
#3 Romantic Hotel in Plattsburgh
#4 Business Hotel in Plattsburgh
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Official Description (provided by the hotel):
The property reopened Nov 4 2010. The hotel with a mini spray park and two water slides, Perkins Restuarant, Ledgends Wine and Brew Pub, and Eclipse Spa are all open for business. Champy Family Fun Center and 9 hole indoor glow in the dark mini putt will be open in Sept. 2011. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Plattsburgh
Comfort Inn Plattsburgh
Plattsburgh Comfort Inn

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