I stayed at this property twice, several years ago . . . that's why I chose it for this visit, I'd had good experiences both times previously.
The staff was friendly and helpful, extra towels were brought to the room within minutes of asking for them, someone called after we checked in to make sure all was well. But the room was not very well cleaned, I don't think it had been vacuumed for quite some time as there were little specs of stuff on the floor near the beds, like pieces of tissue or something. There were hairs in the bathtub and in the sink, and when I opened the drawers there were hairs and crumbs in them. Yuck. (We kept our things in our suitcase after seeing this.)
It was just one night so not the end of the world, the beds were comfy and the hotel was quiet even though it was full, we didn't hear a sound all night. So I was on the fence about whether or not we would return. We definitely paid way too much for what we got, but figured we might try again at a cheaper time, though there are several hotels in Plattsburgh to choose from.
When we returned home last week, I got an email survey from La Quinta, as well as a standard email from the manager of the hotel, saying " I hope you had a great visit and everything was just right. If there is anything we could have done better, I personally want to know about it."
So I answered the survey and said exactly what I wrote here, and then answered the hotel manager the same way. I heard nothing back re the survey, and just today heard back from the hotel manager. She said: "Thank you for your feedback, we hope to see you again soon. We value your business."
You value my business?
Did you even read what I wrote?
Thanks, you just pushed me right off that fence.
I'm thinking I need to cross La Quinta off my Plattsburgh hotel list.
- Also Known As:
- La Quinta Inn Plattsburgh Hotel
- La Quinta Inn Plattsburgh Hotel Plattsburgh
- La Quinta Hotel Plattsburgh
- La Quinta Plattsburgh
- Plattsburgh La Quinta
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