We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not as good as it used to be.” 3 of 5 stars
Review of Richardson's Canal House

Richardson's Canal House
1474 Marsh Rd, Pittsford, NY 14534
+1 585-248-5000
Website
Menu
Improve this listing
Ranked #2 of 49 restaurants in Pittsford
Price range: $20 - $30
Cuisines: American, Austrian, European, Grill
More restaurant details
Restaurant details
Good for: Romance, Doing business, Outdoor seating, Special occasions, Scenic view, Entertaining clients
Dining options: Lunch, Dinner, Reservations, Late Night
Description: Richardson's Canal House is a casual gourmet kitchen set on the scenic banks of the Erie Canal in Pittsford, NY.
Pittsford (town), New York
Senior Contributor
26 reviews 26 reviews
9 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Not as good as it used to be.”
3 of 5 stars Reviewed January 25, 2013

We recently ate at Richardson's for our anniversary. We always enjoy the atmosphere, and like getting the small private dining rooms--the "sin bins." I was a little disappointed in our latest visit.
Our server was friendly, but a little casual. Comments like "you were hungry" , and "here you go " when serving seem more appropriate for AppleBees or Dennys. The food was good overall. I had the beef tenderloin and it was cooked perfectly and very tender. The potato au gratin side seemed like it had been reheated , possibly from frozen. Vegetables were fresh and tender. The dessert was a huge disappointment- the apple crisp really seemed like it was a frozen dish that was heated up and it came with a tiny bit of vanilla ice cream. The dessert was brought by the assistant server and no silverware was brought with it. We will go back again as this may have been an "off" night. But for the price, the experience needs to be better than it was.

  • Visited January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

84 reviews from our community

85% Recommend
    46
    26
    8
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Pittsford, New York, United States
Senior Contributor
24 reviews 24 reviews
13 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“My favorite high end restaurant in the Rochester area”
5 of 5 stars Reviewed January 18, 2013

True old world food in a historic, charming, very old Erie Canal house. The owner is a chef from Austria. The food is superb. The service is impeccable. The setting is charming. Prices are very steep, but worth it. Having lived in Europe for many years, this is the closest to Europe dining that you will find in Rochester. A special treat is to have drinks canalside on the lawn or dinner on the patio.

Visited June 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
37 reviews 37 reviews
20 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Wonderful Food & Warm Atmosphere”
5 of 5 stars Reviewed November 15, 2012

We hosted a rehearsal dinner for 30 people and the experience was exceptional. The food was elegant without being over-priced and the wine list was similarly appointed. Service was top notch for such a large group. Usually venues such as this cannot handle a large party but Richardson's knocked it out of the park!

  • Visited November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairport, New York
Senior Contributor
29 reviews 29 reviews
28 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Not worth it”
3 of 5 stars Reviewed November 6, 2012 via mobile

We have made several trips here especially in the summer. For some reason this restaurant feels it can charge you these high prices for poor quality, poor management and precooked food. This summer while waiting for my wife and kids I was watching the outdoor kitchen chef actually pre- cooking the lamb chops and the shrimp skewers. He put them on a plate to sit for at least 15 minutes before actually putting them back on the grill to "warm" them up. I was amazed.... needless to say i just ordered the burger. The owner rarely says hello. Better off sticking to the bar talking to the bartender.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ontario
Top Contributor
68 reviews 68 reviews
31 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
“Excellent dining experience”
5 of 5 stars Reviewed October 6, 2012

The dining room was comfortable. The staff was attentive without being obtrusive. The meal was well prepared using many local ingredients. It was flavourful and well presented. The wine list is very good. We had one of the less expensive bottles, a Spanish red and it was very good. Great location and would recommend it. I will stop by again if ever staying nearby.

Visited September 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Richardson's Canal House also viewed

Pittsford, Finger Lakes
Pittsford, Finger Lakes
 
Pittsford, Finger Lakes
Pittsford, Finger Lakes
 

Been to Richardson's Canal House? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Richardson's Canal House, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.