Were the rating for food alone, it would have been four or even five. It gets expensive, especially if you start picking from the special menu, but, whatever you choose, the quality won't disappoint you. The service, however, is a different matter. There is no warmth, just a sense of harassed waitresses who would rather see you sit there unattended for twenty minutes after arriving than veer off their appointed beeline. If you are forceful, and get up and tell them you're tired of being neglected, they're OK, and you then get on their radar, but do not think that occupying a table entitles you to being served. What it truly lacks is leadership. I have been there a dozen times, and will doubtless go again, because it it so superior to the Japanese competition in the area, but the dining experience could so easily be so, so much better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.