We stayed in the whirlpool king room and it was relaxing and functional. This Hampton is trying to maintain the high standards set by Hilton but appears to be struggling a bit. They are in the midst of an ordeal with a local contractor whose poor quality in the lobby remodel is now forcing a tear-out/rework exercise to replace the newly laid lobby floor. The deluxe continental breakfast has been relocated to an adjacent conference room and the front desk is still accessible. There appear to be lots of maintenance items but the handy man tries to stay on top of them. What does come across here, that is a little disappointing is an emphasis on low expenses at a tradeoff for quality. But that may be a function of supply choice in this remote area as well. And I have noticed that Hilton ownership of the whole chain has taken away some of the value emphasis that was there in the earlier independent days.
But I would still recommend staying here if you can negotiate a reasonable rate. Hotel rates are somewhat high in Olean for what is received. But the staff were friendly, the bed comfortable, and the room clean. Good water pressure and hot temperature. We did not have any maintenance items that needed attention except that the HVAC integral thermostat seemed to need calibration. The third floor gets too warm, even in winter but you can open the outside window. The hotel is on the corner of a busy intersection so noise is somewhat noticeable on the front side. Minor irritations: cheap toilet paper & kleenex and a "sliding duvet" cover that was a battle to keep over your torso at night.
I wish the hotel management well in their battle to maintain quality.
Back side rooms are quieter, lower floor rooms are cooler.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your nice comments about staff. We understand about the renovations but hope you will return to enjoy the completed project!
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