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All 6 Olean hotels

Country Inn & Suites Olean: Traveler Reviews

2.0 of 5
3270 NYS Route 417 West, Olean, NY 14760
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Country Inn & Suites Olean
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Ranked #1 of 6 hotels in Olean
Most recent review
5 of 5 stars Reviewed February 1, 2013
Kevin K Rochester, New York, United States
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41 reviews from our community

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Traveler rating
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    14
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Rochester, New York, United States
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Very Relaxing Stay”
5 of 5 stars Reviewed February 1, 2013

From the time my wife and I checked in w/out a reservation until we left the following morning, our every expectation was exceeded. The front desk clerk was courteous and helpful, the room was immaculate and very spacious, and the bed was incredibly comfortable and luscious. We both slept like babies! I have business in Olean again in about two weeks and there is no doubt about where we will be staying.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweitzer11, Manager at Country Inn & Suites Olean, responded to this review
February 8, 2013
Thank you very much for your comments and feedback. We love hearing that our guests enjoyed staying with us. We are pleased to know that you enjoyed your spacious room and that you got a great night sleep. We look forward to having you stay with us again soon.
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Rochester, New York
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
97 helpful votes 97 helpful votes
“Good overall, with some issues”
4 of 5 stars Reviewed November 27, 2012

Got a king suite for my wife and daughter and me. Room was fine, with separate bedroom, and TVs in both the bedroom and living area, which was furnished with a sofabed. I thought our bed was fine although my wife found the mattress a little too firm. Bathroom was clean and shower was good, with adequate water pressure. No noise issues.
Worst thing about the room was that tap water, which tasted terrible. I'm not fussy about my water, I usually drink it from the tap, but this was bad. I think the problem was at the hotel because I drank tap water at my mom's house in Olean and it tasted fine. Fortunately they keep bottled water at the front desk, which is free for guests.
One odd thing was that the carpet in our room had two burn marks from an electric iron. The bedspread also had what could have been a large burn mark. Not a major issue but not too attractive.
Amenities are good. Good breakfast buffet, as well as free coffee, cookies, cupcakes, fruit and hot soup. There's also a computer in the lobby with free internet access and printing, which is nice for those of us without a mobile device.
I didn't use the pool but I heard there was a problem with the water temp being quite cold. My daughter went in and didn't seem to mind but that's a kid for you. I overheard a maintenance guy tell a guest they were working on it. There's a small hot tub near the pool as well.
I'd go back, but I'd be sure to put some bottled water in the fridge.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweitzer11, Manager at Country Inn & Suites Olean, responded to this review
November 29, 2012
Thank you for your detailed feedback on your recent stay with us! It is great to hear that you enjoyed your stay with us and also got to experience a lot of what our hotel had to offer. Thank you for the feedback on the guest room, water issues, bed comfort, breakfast, business center, and pool. I am happy to hear you enjoyed our complimentary bottle of cold water at the front desk, along with all the tasty treats we have out during the day. We take all our guests comments very seriously and use their feedback on improving our hotel. I appreciate your comments and we will use them to improve. We hope to see you back here again. Thank you again.
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Butler, Pennsylvania
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Another great stay at Country Inn”
4 of 5 stars Reviewed November 15, 2012

Room clean-excellent, friendly staff. Excellent for families visiting their child across the road at St. Bonaventure University-breakfast ok - one night they had hot soup along with the 24/7 beverage and cookies - pool & whirlpool looked nice but tried and wasn't warm-

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cat55289 about Country Inn & Suites Olean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweitzer11, Manager at Country Inn & Suites Olean, responded to this review
November 26, 2012
Thank you for your feedback on your recent stay with us. It is great to hear that you enjoyed your stay. Also, we are glad that you got to experience the hot soup in the evening. We do the soup bar Monday through Saturday in the evenings. It’s great especially now in the colder weather. Hopefully your travels will bring you back into the area again! We look forward to you staying with us again!
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RIO RANCHO
Top Contributor
59 reviews 59 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
“Worn & needs an update!”
3 of 5 stars Reviewed October 26, 2012

Biger "ick factor" with the furniture in the room. I had to put paper napkins over the arms before I would sit in the chair. Corners of the bathroom floor were gross! Internet was unpredictable & slow at best. However, the service was wonderful - such nice people! Our room was cleaned wonderfully well 4 out of 5 days (except for the bathroom floor). The check in lady was just a dear & gave us care & consideration. If I was in the area again, I would not choose this hotel unless I knew it had been updated. Too bad, because the rooms were large & comfortable for a 5 day stay.

Room Tip: Third floor - unless you want to hear the shower & toilet from upstairs.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Holley-7 about Country Inn & Suites Olean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweitzer11, Manager at Country Inn & Suites Olean, responded to this review
November 2, 2012
Thank you for your honest feedback about your recent stay with us. I apologize about the inconvenience you had. We are very excited to announce we will be updating our guest rooms in the coming year which will make a huge impact on the hotel. It is great o hear that our service was top notch. I apologize about the rooms service not happening on one of the days during your stay- this is something that I will look into and make sure this does not happen again. Again, thank you for your feedback- we hope if your travels bring you back to the area that you stay with us again.
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Abu Dhabi, Abu Dhabi, United Arab Emirates
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Good hotel”
3 of 5 stars Reviewed October 16, 2012

Rooms are spacious and clean, daily service, free breakfast & Internet, and reasonably priced, with friendly personnel. A bit isolated, but I guess this apply to most hotels in Olean. I liked to quitness of the location,in the country side and surely will recommend this place for my friends

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Nabil A about Country Inn & Suites Olean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweitzer11, Manager at Country Inn & Suites Olean, responded to this review
October 22, 2012
Thank you for your recent feedback. It is always great to hear comments back from our guests. We are always looking to improve and then only way to...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Country Inn & Suites Olean

Also Known As:
Country Inn And Suites Olean
Country Inn & Suites Olean Hotel Olean
Country Inn & Suites Olean Hotel
Country Inn Olean
Olean Country Inn
Address: 3270 NYS Route 417 West, Olean, NY 14760
Region: United States > New York > Olean
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Olean
Price Range: $$
Hotel Class:2 star (2*)
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