We made reservations for this motel and requested and was told and confirmed that we would get the two queen bed/non smoking room. My husband is recovering from strokes and it's even a miracle that we can travel this summer. We specifically told the reservation desk that we needed a room where we could pull up as opposed to the main lodge where you have to go inside to the rooms and made this very clear that it was essential for my husband for unloading suitcases. We were told, yes, it was no problem and we were given a room where we could park the car right outside the door of the room and not inside the main lodge. That was until we arrived today and were told the rooms were inside the main building and the only other option was a king size bed/non-smoking room or nothing. We were tired and needed a place for him to rest so we took the room. The room is horrible. It's small, blinds are broken or missing, before we have had a nice bathroom with a bathtub and this room has a shower the size of a small closet. We travel with grandsons and a bathtub is essential. When we tried to ask the receptionist desk questions we got the "I'm new here and have only been here for a month", we should have stopped right there and asked for a manager to complete the reservations. (But now my husband tells me she was there when he checked in and made no apologies for giving up our room that was confirmed.
To conclude, find another motel......this one is no longer the place it use to be and management doesn't care about their clientle at all, just their credit cards. The rooms look like they are decorated in early 1940's Adirondack style that looks like it's been here that long. Rooms we have had before have been much better but this one is the worst in the motel since we have been coming here. Try the motels across the street, the 19th Hole Motel, or the Country Club Motel, both look very nice and have read great reviews on them. The offer to move us to a smoking room doesn't solve the problem but makes it worse since I'm allergic to cigarette smoke and all the frebreeze in the world won't take that smell out of the room.
Buyer beware..........confirm your reservations several times......but then here it doesn't matter because they will just put you where they want you anyway....and we wonder why
America is in the trouble it is when businesses no longer care about their customers...
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- Also Known As:
- Adirondack Lodge Old Forge Hotel Old Forge
- Adirondack Hotel Old Forge
- Adirondack Motel Old Forge
- Best Western Old Forge