For one weekend each of the past two summers, my friends and I have stayed in the Bay House Apartments, which are owned and managed by the same people as Blue Waters Hotel. (You check in at the hotel when you stay in the apartments.) The accommodations are great - spacious, clean, convenient location. However, the staff is another story. The women at the front desk as unbelievably rude - not just by hospitality industry standards, but by common human decency standards. I wouldn't speak to anyone with the disrespect that they have consistently shown us. My friends and I are not rowdy kids; we are all between 30 and 50 years old, with a bunch of couples in the mix. So, we weren't wrecking the place, and we didn't deserve to be scolded by any means! From check-in to check-out, we were spoken down to, ignored, and reprimanded by the hotel staff. It's really a shame because otherwise I'd have no complaints about this place. But, the women at the front desk are so off-putting that we don't plan on staying here again. As acceptable as the accommodations are, we can't justify paying money to be treated with such unwarranted rudeness on our vacation.
Also, aside from being extremely rude, these women are inept at everything that their job requires - awful customer service is just the tip of the iceberg! When we were setting up the reservation, each time we called we were told that the rooms were different sizes and different prices than we'd been told on the prior call. I asked them to email me to let me know when they received our deposit check in the mail; they refused. At check-in, it took three tries for them to correctly add up the cash that we gave them - and they blamed us for talking to each other and "distracting" them! When we were leaving, they asked us "Did we give you your security deposit back?" Isn't that something that they should know!?! (They had given it to other people in our party, but I was tempted to tell them that they hadn't just to penalize them for their disgusting attitudes.)
I can't imagine that the women at the front desk would act this way if they owned the hotel, so I hope that the owner sees this review and gets a glimpse into how his/her employees are alienating guests and driving away business.
All in all, if you enjoy being treated with any shred of respect, don't book Blue Waters Hotel.
- Also Known As:
- Blue Waters Hotel Fire Island/Ocean Beach