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“Absolutely brilliant!” 5 of 5 stars
Review of Enigma Apartments & Suites

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Enigma Apartments & Suites
4.0 of 5 Hotel   |   Fira 84700, Greece   |  
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Hotel amenities
Ranked #1 of 76 hotels in Fira
Bangalore, India
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Absolutely brilliant!”
5 of 5 stars Reviewed June 18, 2014 via mobile

Firstly the view. Wow! Brilliant view of the santorini caldera and the sunset. The staff were very friendly and extremely friendly. Breakfast is served at any time in the morning according to schedule for the day at your room. Service was immediate and efficient. All recommendations made by the hotel staff about restaurants and car rentals turned out great. A great hotel to stay in and would recommend the jacuzzi suite which was great to go with the sunset and some wine!

Stayed June 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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597 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 17, 2014

From the staff, view, room, location, breakfast and drinks.. everything here was just perfect. There are no words that can properly describe how wonderful this hotel is because I think a lot of it has to do with the staff and how they genuinely wanted you to enjoy your stay here. Of course it also helps that every room here has the most beautiful and unobstructed views and how you were located in the middle of everything in Fira but when you went onto your balcony, it was private. I have nothing but wonderful things to say about this place and I cannot wait to return to this hotel. Loved everything about it, worth every penny and would highly recommend it.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2014

I couldn't possibly say one bad thing about Enigma. This place has it all. The view is incredible and the location is in the heart of Fira. The staff here was SO helpful, from the moment we arrived until we left. They helped us with plans for the day, reservations, and gave recommendations. The rooms are spacious and so nice. The breakfast is delicious and delivered each morning to your balcony. There is no doubt in my mind I will stay here again and recommend it to everyone visiting Santorini!!

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 17, 2014

We went to Santorini for one leg of our honeymoon in Greece during the first two weeks of June 2014. All three nights on the island, we stayed at the Enigma, which has spectacular views and a wonderful staff who really go out of their way to provide excellent, personalized service. The hotel is near the top of the steep side of Santorini facing the center of the caldera and the setting sun. Every room faces the same way, and each has its own balcony with a hot tub. I’m not certain if all the rooms are laid out the same way, but ours had a warm, open floor plan with a den and kitchen area and a loft bedroom. Waking up in this environment and walking out onto the balcony to see the first light of day shine into the caldera was quite frankly like sleepwalking in a spectacular dream. As if the venue weren’t enough, the service provided by the hotel’s staff went way above anything we had received at other hotels. Chris, the daytime manager, was absolutely incredible, not only taking care of any needs we had within the hotel, but also offering us a plan of activities that was personalized to our needs – including the fact that we were a same-sex couple on our honeymoon. This plan included a very romantic ship ride around the caldera, quad rentals to traverse the island and donkey rides down the cliff – all of which she took care of the details for us. We appreciated her so much that we asked to have a picture with her on our last day, but it turns out that we weren’t unique as no less than two other couples requested pictures with her while we had a final drink waiting for our ride to the port. Another highpoint in service was the breakfast, which is also personalized according to your tastes and brought to the table on your balcony at the time you designate. Now the only potential negative I can think of about this hotel is that the rooms are only accessible by stairs, so if you or someone you're traveling with has physical limitations, they might not be able to stay here - although as service-oriented as this hotel is, a staff member might actually offer to carry anyone who can't use the stairs! In closing, this hotel is the perfect place for couples – straight or gay – to stay in Santorini. When we go back, we won’t even consider another hotel.

Room Tip: All rooms face the ocean, and I believe they have similar layouts, so there's not a bad room.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2014

Ticks all the boxes: beautiful room, amazing view, great facilities extremely caring & cooperative staff. Lisa, Chris n Eddie, u guys were the best. If you want value for every euro u spend, then go for suite 8. I was blown away by the service. Great job guys

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 13, 2014

This is a return trip to Santorini but the first in this hotel - it will definitely not be the last. The service is second to none and each staff member makes the experience a joy. Lisa greeted us upon arrival and was delightful throughout our stay. Sweet Anna keeps the rooms immaculate, Leo and Eddie attended to any request and could not possibly do more. Chrisoula was extremely helpful with suggestions for day excursions. With beautiful accommodation and spectacular views we could not be happier with the Enigma. It has all the charm we were looking for in Santorini with modern amenities and attention to every detail.

The room we stayed in was a studio (room 2). We chose it because it had the fewest steps and being the highest it had amazing views of the caldera. The Enigma is conveniently located in the heart of Fira, on the doorsteps of the town square, the best shopping and great dining. We stayed 12 nights and each day felt like we had just arrived in paradise.

Santorini will captured your heart and the Enigma will solidify it as the place to stay.

Room Tip: This hotel (as most on the cliff side) has many steps. Studio is great for a couple and is located...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 13, 2014

We were greeted by Lisa by name -- a great start to a wonderful three days in Santorini! Lisa spent time going over details of the hotel as well as the area, recommending restaurants, things to do, etc. Jason and Eddy were great too, bringing us breakfast, carrying our bags, etc. The breakfast on the balcony each morning was delicious and the setting lovely. We really enjoyed our time at this hotel. Location and service cannot be beat! We were in the Studio #2, and it was very comfortable.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Enigma Apartments & Suites

Address: Fira 84700, Greece
Phone Number:
Location: Greece > Cyclades > Santorini > Fira
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites
Hotel Style:
#1 Romantic Hotel in Fira
#1 Family Hotel in Fira
#1 Luxury Hotel in Fira
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Enigma Apartments & Suites 4*
Official Description (provided by the hotel):
The Enigma Hotel in Santorini (Apartments & Suites) is perched on the cliff side of western Santorini, in the heart of Fira, the capital of Santorini island. Its wonderful location provides its guests with a spectacular view of the famous Santorini volcano and Caldera complex, the Aegean Sea, the island’s traditional old port and, best of all, the celebrated Santorini sunset. This view, along with the hotel’s excellent service and facilities, places it as a fine Santorini hotel in Fira.The Enigma Fira Santorini luxury hotel provides an amazing atmosphere for your holidays in Santorini. Enigma’s luxury Santorini suites, apartments and studios are elegantly-designed and feature a plethora of modern amenities that fuse harmoniously with the charming island-style architecture, creating one of the most picturesque hotels in Santorini. ... more   less 
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Also Known As:
Enigma Apartments And Suites
Enigma Apartments Hotel Fira
Enigma Hotel Fira
Enigma Apartments & Suites Santorini/Fira

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