We made our reservation for the honeymoon suite 4 months in advance. We even called the hotel to confirm the time that we would be checking in 24 hours before our arrival. Still, on our arrival we were told that due to some "technical difficulties" our room was not available and so we were shipped off to another hotel much further away from fira (and much cheaper in price). We were forced to stay at this other place (which, by the way had much friendlier and helpful management) for 2 whole days and when we returned to petit palace we were shown a room which was supposed to have our luggage waiting for us but as we entered the room we noticed that it was someone else's luggage in that room. The reception lady just told us to wait in that room until she figured out what was going on. We were in that room for 15 mins (god knows whose room it was!!) until the lady came back and told us that we were in the wrong room and would have to go to another one.
Due to the hotel's initial mistake, we were promised that we would get petit maison (the best suite) on our return from the other hotel, but this did not happen. We got one of the 3-4 identical suites with a private pool (in other words exactly what we paid for, and not a cent more in compensation for shuttling us off to a cheaper and far away hotel for two whole days). Additionally, the owner/manager who had shipped us off to the other hotel due to the so called "technical difficulties" (which seemed to be a very nice coverup for overbooking the hotel) did not once come up to us to ask us how our experience was and how we were doing although he saw us numerous times around the hotel.
To top off the horrible experience with management so far when we removed the top cover of the bed we found that the sheets had not been changed as there was some woman's hair all over the bedsheet. We immediately called the reception and they said oh ok we'll just send someone to change it- no apology nothing. The mattress itself was one of the worst I have ever experienced- the springs seemed to be broken and it gave me a backache and cramps in the neck every morning!
Lastly, on our last night at the hotel we informed the reception that we would need a taxi at 5am as we had an early flight. Hence, we went to bed early but at 1am we awoke to really loud gunlike shots and realized there were fireworks going off at the hotel because they had agreed to host a wedding there. the guests hadn't been informed that they would be inconvenienced by this ridiculously loud noise issue in the middle of the night! Due to this wedding the hotel also closed down room service and the public pool for the guests who were staying there and had paid for these services.
so, overall even though the hotel has an ideal location, beautiful views and great potential, the way we were treated ensured that we would certainly never return. the management really should get its act together and realize that it is in a hospitality business and guest pay for luxury, convenience, and comfort. not for being inconvenienced again and again, without any compensation or an apology.
to be fair, other than the owner and some reception staff- the guy at the reception on the day we left was very sweet and helpful (i wish i could remember his name!). he helped with baggage and served us early breakfast.
the restaurant staff was also courteous.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.