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“breath-taking views; excellent service” 5 of 5 stars
Review of Petit Palace Suites Hotel

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Petit Palace Suites Hotel
4.0 of 5 Hotel   |   Agia Irini, Fira 84700, Greece   |  
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Ranked #7 of 76 Hotels in Fira
Boston
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
77 helpful votes 77 helpful votes
“breath-taking views; excellent service”
5 of 5 stars Reviewed February 17, 2013

This charming and romantic hotel is not visible from the road (the only above-grade indication is a door and doorway, with the name set in tile in English) but is highly recommended. (If you are driving your own car, be sure you have good directions and can use other hotels as landmarks.) The hotel is built into the side of the volcanic mountain and brilliant white. The hotel has a pool and many of the villas have their own private pools. We stayed in a two-story unit with a sitting room and bathroom on the upper level and a bedroom, large bathroom (double sink, shower and Jacuzzi for two) and private porch. On the lower level is the very large bedroom area, along with an entrance to the private pool and deck. The interior is uncluttered but functional. There is free wi-fi. The hotel also offers a free shuttle to and from Fira. The room has a small refrigerator/minibar. The staff was all very helpful, pleasant and accommodating; they all spoke English well. We arrived at night and, due to a delay in our connecting flight, our bags did not arrive until the next day. The staff was very helpful in making our day without clothes and toiletries as bearable as possible. There is 24 hour room service but if you want room service breakfast, you should order it by 10:00 p.m. the night before. Breakfast and dinner are served in an open air restaurant that views the volcano in the caldera and the best part of dinner in the fall is watching the sunset. (By October, the sunset is better there than it is in Oia, which is better in the summer.) The hotel has numerous services that were not listed in the hotel materials in the room, perhaps because we stayed at the end of the season. The only downside of the hotel is the fact that the individual pools are not heated and therefore, when we stayed in October, were too cold to go in. If you want to have an unhurried, unique experience, this is the place.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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393 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Montreal, Canada
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 9, 2013

This is by far the nicest hotel I've been to. My boyfriend and I had a standard room but we were really impressed by the view, the cleanliness and the staff !!!!!! This is a great hotel for couples. We had breakfast to our room every morning. We had to choose the meal and the time the day before. We also tried the a la carte restaurant and the risotto was awesome.

The staff is awesome too, very passionnate about their job. Our stay was simply perfect !

Room Tip: They all have a view so you won't be disappointed !
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 11, 2012 via mobile

As you can gather from my brief summary, we had booked the Honeymoon Suite. When we arrived we were met by the Manager Panos who said that our room was not available. It was nearly midnight so although the advertised fruit on arrival was neither offered or available we went to the alternative - and INFERIOR AND CHEAPER room. Long story short it took 2 days to get what we had paid for and only after I had a toe-to-toe with him. After resolving that we saw the same ploy being used on new arrivals. It is obviously the policy to overbook and juggle rooms. Outrageous !! We obtained a partial refund, but only signed under duress as if we hadn't signed we would not have received a bean. The other staff we all fantastic and were far cheerier when Panos was not around. During our stay he spent most of the time walking on the terrace on his mobile phone in the manner of a drug dealer. The views over the Caldera while having breakfast are outstanding. The restaurant has a great setting but would do better to offer a Greek menu instead of the 'International' fare that it offers, and could reduce the prices to get more covers in. We will return but there will be strong emails sent demanding confirmation that we are not on the receiving end of the room scam that seems SOP there.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 22, 2012

You know that place where "heaven meets earth"? Well i think i've found it! Every morning and every sunset, you could just stare towards the caldera, without realising half an hour had just passed already. I want to say thank you to the staff of Petit Palace Suite, especially Mike who helped us with everythig we needed while me and my wife stayed there in early October 2012. The place is simply superb, the breakfast every morning is great (you order this yourself every night so you get to pick and choose), the rooms are well cleaned every day (those lovely ladies were so good they even folded our clothes), and the view, well how about that view. The photos we took does not even do it justice. We spent our first sunset by the balcony, the second in Thira, the third we viwed sunset at overcrowded Oia, but our last sunset we had to see it again from our balcony. As it was the best vantage point out of all three. If you can afford the room with a private pool, you have to do it, you can just lounge around by the pool and watch that gigantic orange sink into the Aegean Sea. as far as the room (honeymoon suite) is concerned, it was more than we have hoped for, comfy bed, lounge area, dining tables, cupboard with safe, TV and clean bathroom. you may want to check however if your room actually has an actual shower, or if its just a tub with a hose as in our case.
Mike at reception is very helpfull with everything, especially organising car for 2 days, and taxi to and from town or airport. if you are going to catch the hotel bus, The small bus (12 seater Coaster) from Thira is easy enough to identify as with the hotel sign by the door. and if you are looking for a laundrette, (laundry at the hotel can be expensive), you can find one in Thira town just a block away from the bus pick up area. its next to an internet cafe, which we found very helpfull after a week. I wish i was back in Petit Palace again. oh and you must visit the bakery near the hotel, whne you walk out of the front door, turn right and its a few metres, you wont regret it.

Room Tip: any one of the honeymoon suite with a private pool
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 3, 2012

We stayed at the end of the season when you may have expected staff to be tired after 6 months of constant work but the opposite was true everybody was very helpful and friendly. the room was great we were upgraded when we checked in which was great we had super views large clean rooms the quality of the fixtures and fitting was excellent. the breakfast was a little restricted but of good quality as was the evening menu. the hotel is a little away from Fira but there is a shuttle bus running every hour or so but if you want to get to Oia the picture postcard town at the end of the island you will need to get a taxi which was not too expensive. the pool could have been a little longer if you wanted to swim rather than cool off. you need to travel out for bars and other restaurents. Overall very good.

Room Tip: rooms near the top are better for views and access to restaurant
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross, Ohio
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
152 helpful votes 152 helpful votes
5 of 5 stars Reviewed October 31, 2012

We spent three nights room 116. Probably the worst honeymoon suite as it is slightly off the side. That said. The room is well appointed. Very spacious. Nice decorating. The view from the private pool (not heated) is absolutely killer. Have breakfast delivered.
We had drinks at bar beer and wine. Ok .
Our opinion was breakfast was above average. Ala carte selection included.
Mike the manager and entire staff was over the top helpful and friendly.
The only real negative is the mattres was a very cheap thin spring type.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farnborough, Hampshire
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 28, 2012

Wow, was all we could say when we saw our villa, the settings & view. We had as near perfect week as you could get. All was first class from the staff, cleanliness, weather and we loved Santorini! Anything we requested, such as a car for 3 days was organised efficiently, and you really felt the staff were happy to help. The whole place was friendly and that went for the other guests staying there as well. Loved it!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Petit Palace Suites Hotel

Address: Agia Irini, Fira 84700, Greece
Phone Number:
Location: Greece > Cyclades > Santorini > Fira
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Fira
#5 Romantic Hotel in Fira
#21 Family Hotel in Fira
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Petit Palace Suites Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
Curved into the volcanic rocks of the Caldera, the Petit Palace all-suite accommodation in Santorini artfully embraces the blissful harmony of its surroundings. This exclusive sea view suite accommodation only two miles away from the capital of Fira, right by the chapel of Agia Irini in Santorini Island of Greece offers luxury accommodation with gracious-size rooms coupled with high quality modern amenities. All rooms are elegantly furnished and exquisitely crafted to achieve a degree of contented luxury. ... more   less 
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Also Known As:
Petit Palace Hotel Fira
Petit Palace Suites Hotel Santorini/Fira

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