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“Good Location, But Undeserving Of Five Star Ranking...” 3 of 5 stars
Review of Canaves Oia Hotel

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Canaves Oia Hotel
5.0 of 5 Resort   |   Oia, Santorini, Oia 84702, Greece   |  
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Hotel amenities
Ranked #8 of 47 Hotels in Oia
Singapore
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
112 helpful votes 112 helpful votes
“Good Location, But Undeserving Of Five Star Ranking...”
3 of 5 stars Reviewed October 29, 2012

My wife and I stayed at the Canaves Suites in the village of Oia, which is located on the northern end of Santorini island, facing into the caldera. We stayed here for four days in July of this year, and we found this hotel to be of decent quality, but undeserving of its five-star ranking, as well as poor value for the price paid.

On one hand, we liked the following aspects of the Canaves Suites : (a) after touring the island, we feel that Oia is the best place to stay in Santorini, as it has a great vista of the caldera, which was the case from this hotel, and as there are many charming shops and eateries, with many of the latter having great views as well; and (b) the room was spacious, comfortable, and clean.

However, note that the location and design of the room is critical. As we were exploring this hotel, we encountered a couple who were shouting at their staff, complaining that their room was a hole in the wall without any windows, which was true; that it was located right beside a public walkway, with some strangers accidentally wandering into their patio, which was true, as I myself had done the same; and that it only had a partial view of the caldera, which was true. They argued that if they were going to be given such sub-standard room, that there should be a warning when they made their booking, and that such rooms should be priced at a substantial discount to the steep pricing for this hotel. I felt sorry for them, sympathized with their point about advance warning and discounted pricing, and was thankful that my room was of a good location and design.

On the other hand, we disliked the following aspects of the Canaves Suites : (a) The air-conditioner in our room broke down once every day, twice in the middle of the night, spewing out hot air, which woke us up. Note that the rooms in this hotel are built into the side of a mountain slope, and so there is no natural air flowing through even if you leave the windows open, and in the sizzling hot summer, the air-conditioner is indispensable. Also, our request for a fan on the second day in case the air-conditioner broke down again in the middle of the night, was only met on the third day. If the staff of this hotel read this review, I recommend that you place a fan in all rooms as a standard feature; (b) The concierge service was appalling. Firstly, they could only cope with handling one enquiry at a time. Secondly, on the early afternoon of our first day there, we discussed with them the booking of a tour to see the main attraction around the island, and of a cruise to snorkel, have a BBQ dinner, and enjoy the sunset. For the cruise, they informed us that the boat was fully booked. When I asked them if they could recommend another cruise operator, they recommended a booking a super yatch, which costs EUR2,000! Note that when I walked out to the village later, I able to easily book a cruise from the many independent tour agents located there. Secondly, they promised to revert to me later in the day about the itinerary for the tour, and whether they could find another cruise operator. However, around five hours later in the early evening, I still had not heard back from them, was getting nervous because the tour was the next day, and went to see them. There was a new shift of staff manning the concierge, and they had no record of my booking and request! Fortunately, Ms Karakitsou Nasia, who had taken over the concierge, was extremely apologetic, and immediately sorted everything out, though I told her that I no longer needed their recommendation for an alternative cruise operator. Note that she also recommended that having lunch in Katina in Ammoudi, which turned out to be a fantastic meal!; and (c) Last but not least, there were other niggling shortfalls. For example, sometimes the housekeeping staff forgot to give us face towels or hand towels. Another example, the coffee served during breakfast was from a pot and very stale. When we asked for a freshly brewed cup of caffe latte, we were told that it would cost extra. Come on, for the price we paid to stay here, can't you either serve good coffee, or not penny-pinch us when we order a fresh cup?

All in all, it would have been a bad experience if not for our encounter with Ms Nasia, as well as for our encounter with the driver from this hotel who took us on a tour of the island, who was from Chile, but whose name we could not quite catch, as his English was poor, but which he more than made up for with his amazing ability to read our preferences, especially bringing us to good spot to take photos, as he could see from the camera equipment I was carrying that I was a photography buff.

Meanwhile, along with staying at Oia (but not Canaves Suites), we would recommend having lunch, especially the lobsters, at Katina in Ammoudi, and taking the mid afternoon to early evening cruise of the caldera.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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575 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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london
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2012

October 9th...as the plane banked steeply in the fading light, the island looked mystical against the shimmering Aegean Sea, my first trip to Santorini, Marija, my partner's, second.
Our taxi driver swiftly collected us and took us on the thirty minute trip up to the Canaves hotel at Oia.
The staff were delighted to meet us, formalities quickly dealt with, luggage sorted and we decided to walk down into Oai to find a restaurant, literally two minutes away.
We stayed in one of the Canaves suites and were immediately impressed with two bathrooms, just makes life so much easier !! Our hotel suite enjoyed staggering views out over the Caldera and the rooms are generously sized with a small terrace to watch the setting sun. A short walk down from the suites leads to the pool, terrace and dining area with some of the most beautiful views immaginable, they are simply stunning. The staff were charming,attentive, discreet and always on hand. Breakfast we took on the terrace and was a full 'continental' range, so something for everyone.

I cannot compliment the hotel enough, we had a wonderful week there and the weather was sunny with mid-high 20's everyday. We had been advised that the evenings can start to turn chilly in mid Oct, but only wore a jacket / cardigans on a couple of evenings.
Marija and I went on a last minute whim to get some late autumn sunshine and ended up having the most fabulous holiday - thank you The Canaves Oia.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2012

This was an amazing property. Great location, breath taking view and excellent staff. We were pleasantly surprised by getting upgraded to a suite which was fantastic. The staff was very friendly and helpful. I just can't say enough about the view especially when sitting by the pool every morning to have breakfast on the patio. The location is walking distance to the shopping area and restaurants in Oia. We decided to stay at this hotel after reading some of the reviews. It is all true and we are glad that we chose this place. I just wish we could stay longer.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 20, 2012

Canaves Suites Oia is one of the most enchanting places that I have ever stayed. Service, location, accommodation are all outstanding. The view of The Caldera takes your breath away and the attention to detail at the hotel is second to none. We were booked in another hotel (please see seperate review) and left after four very dissapointing nights. Our junior suite felt very luxurious with a sitting room, two bathrooms loads of storage space and a king size bed with lovely linen. We had the added benefit of a semi private terrace with unbroken views.

Normally my boyfriend is not one to sit by a pool, however, even he was blown away with the hotel and the views and we enjoyed three very relaxing days doing very little ohter than being spoilt by the excellent staff.

It is also worth mentioning that despite all of the luxury and the high level of service, the hotel has a very relaxed and non pretentious atmosphere. If you want a treat I cannot recommend it highly enough!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
81 reviews 81 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 17, 2012

Our five days at Canaves Oia Suites was a tale of superb service, food and surroundings from beginning to end.

We were met on arrival with a genuine warmth and interest as we were shown around this small-but-perfectly-formed hotel. Our room was probably in the mid-range of those on offer in terms of size and facilities (unlike one or two others we were split over two floors but sadly (sob) hadn't thought to book the room with the infinity pool....) but was beautifully laid out and was kept spotless throughout our stay (there were at least two housekeeping visits on each day we were there). And the unexpected bottle of (very good) local wine by way of a welcome was an unexpected bonus.

We arrived after dark so decided to eat in the restaurant - the only night we did so given the range of eating choices in Oia - but certainly weren't disappointed. The food was superbly presented, beautifully cooked and very tasty, with attentive and knowledgable service from the young team of (mainly Polish) staff who were amongst the highlights of our stay.

During dinner, our waiter told us that if we hadn't yet seen the view, our first response would be 'wow'. He was right - and then some. It's difficult to describe how breathtaking the view from the sundeck is, giving an outlook across the entire caldera and - as it became clear - an almost unsurpassable view of the sunset every evening.

In truth we did little other than lay by the pool during our stay, but here as elsewhere the staff made it a joy, enquiring at regular intervals whether there was anything they could bring and generally being helpful and attentive. When we arrived, we were offered the chance to book cruises or local activities, but it was then left to us to decide whether to follow this up - no hard sell of any kind.

Breakfast was another highlight - a buffet of bread, pastries, cheese, meats, cereals and fruits plus a selection of hot choices and eggs on request - all consumed overlooking that breathtaking panorama.

It's genuinely hard to think of even a minor thing you would change about this superb hotel. It's probably fair to say that we were extremely lucky with the weather (a steady 28 degrees each day) and picking something towards the end of the season meant that the hotel was probably half full at most at any point during our stay, but even so, the effort and thought that clearly goes into every detail almost guarantees you'll have the time of your life.

Room Tip: Go for the one with the infinity pool!!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 17, 2012

My husband and I just got back from an amazing visit to the Canaves Oia! We were shocked to find that our room was really more like 5 rooms! We had a giant walk-in closet, dining area, bedroom, additional room, plus a bathroom. Additionally, we had a private outdoor balcony/terrace that was huge! What a beautiful view! The views in Oia are spectacular and the Canaves Oia did not disappoint. The only reason I didn't give a 5 for sleep quality is that the mattress was quite firm. The breakfast was tasty and I particularly loved the complimentary champagne every morning! The service was impeccable. They even brought our breakfast to our room early on the morning of our departure since we were leaving prior to the start of the breakfast service. The location was perfect. If you're going to Santorini, I'd recommend Oia as the place to be! Everyone else visits Oia when they're staying elsewhere on the island anyway, so you might as well stay in Oia.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2012

We were recommended Canaves Oia by friends and we loved it! The staff are extremely attentive, considerate and efficient. The pool area in the Suites section of the hotel is the perfect place to enjoy the unforgettable view of the Caldera. The food was delicious, the rooms cool and contemporary and the location perfect.
We would wholeheartedly recommend this hotel.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canaves Oia Hotel

Address: Oia, Santorini, Oia 84702, Greece
Phone Number:
Location: Greece > Cyclades > Santorini > Oia
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Oia
#3 Family Hotel in Oia
#6 Luxury Hotel in Oia
#8 Romantic Hotel in Oia
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Canaves Oia Hotel 5*
Number of rooms: 33
Official Description (provided by the hotel):
Dramatically clinging to the cliff face, perched high over Santorini’s caldera, Canaves Oia Hotel has been transformed from 17th century cave houses. Consisting of two sections, Canaves Oia and Canaves Oia Suites are 100 metres apart and divided by the pretty cathedral of Oia. Each section has its own pool, pool bar, sun deck and reception and of course the same impeccable service.Enjoy breakfast on your balcony as you soak up the amazing vista. Afterwards, go into Oia and visit the Venetian castle and wander through the steep, narrow streets packed with small boutiques. ... more   less 
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Also Known As:
Canaves Oia Resort
Canaves Hotel Oia
Canaves Oia Hotel Santorini, Greece

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