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Microtel Inn & Suites by Wyndham Chili/Rochester Airport
2.0 of 5 Hotel   |   3258 Chili Avenue, Chili, NY 14624   |  
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Ranked #1 of 1 Hotels in Chili
Certificate of Excellence
Middlesex, New Jersey
Top Contributor
212 reviews 212 reviews
10 hotel reviews
Reviews in 70 cities Reviews in 70 cities
72 helpful votes 72 helpful votes
“great on a budget”
5 of 5 stars Reviewed August 14, 2014

We were new to visit the area and were here just to visit Darien Lake and Seabreeze Amusement Parks so not having the extras like a pool didn't really matter. One day we left the room and ate lunch in the lobby/lounge area. The nice dark haired lady at the front desk went above and beyond with my 2 boys offering them a snack and drink mid-day. Then later, when I had forgotten to put the sign on one of the beds that needed sheets for our final night- I found Kareem cleaning the next room and he stopped what he was doing and changed the one bed for me immediately. Everyone was very friendly including the guests I came in contact with. I walked the boys across the street to Memorial Park to play one afternoon as well. I used the business center and found a mailbox at the strip mall next door. When we needed food after the movies at Cinemark 10, we stopped in to Phil's Pizza down the block and got some dinner. We stayed for 3 nights, the room was pretty flawless and I can be a harsh judge if I see things that aren't clean. The paint was bright on the walls, the place seemed to be pretty new to me. Breakfast was nothing special but adequate and best of all, free. There was juice, coffee, tea, bagels, donuts, muffins, fruit. All in all, I wouldn't have minded staying longer than we did. Wegman's was down the street with Target and a few other restaurants and gas stations.

Room Tip: hotel is set back with parking and doors all the way around, not sure why anything other than being...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelChili, General Manager at Microtel Inn & Suites by Wyndham Chili/Rochester Airport, responded to this review, September 11, 2014
Thank you for staying with us and for your comments. I have passed along your positive comments to all the staff mentioned and they appreciate you taking the time to point out the great job they are doing. We hope to see you again soon.
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453 reviews from our community

Traveler rating
    248
    152
    43
    5
    5
See reviews for
265
64
27
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 13, 2014

We had a king room and it was generally pretty good, but the air conditioner when it first started smelled pretty bad - like mold at first, then like urine. I know the area has experienced a good deal of rain in the past weeks, and that may have contributed to the musty smell, but something should be done with that air conditioner so that it doesn't smell like the inside of an old clothes hamper, or a floor rug around a toilet!

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelChili, General Manager at Microtel Inn & Suites by Wyndham Chili/Rochester Airport, responded to this review, September 11, 2014
Thank you for your comments regarding your stay. We did receive quite a bit of rain which did affect the smell of that A/C unit. We have had this unit serviced and we appreciate you bringing it to our attention.
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Rochester
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 9, 2014

This facility has gone from extremely top notch to mediocre. I have had to stay in a room that has been very uncomfortable each time and even with dried feces left in the shower this time. The staff, Microtel, nor Wyndham are willing to accommodate the customer...at least not this customer. I won't stay again unless and until customer service improves.

  • Stayed August 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelChili, General Manager at Microtel Inn & Suites by Wyndham Chili/Rochester Airport, responded to this review, September 11, 2014
Thank you for your comments about your stay. I apologize that you feel we have become "mediocre." I have been made aware of your past stay and the issue with the room type that you reserved. When making reservations online, we cannot control the room type you have booked and we honor the room type booked. We do try our best to accommodate any requests but please contact the hotel directly and we will gladly assist you with reserving a room type of your choice. Thank you
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Additional Information about Microtel Inn & Suites by Wyndham Chili/Rochester Airport

Address: 3258 Chili Avenue, Chili, NY 14624
Phone Number:
Location: United States > New York > Finger Lakes > Chili
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Chili
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Chili/Rochester Airport 2*
Number of rooms: 50
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