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“Lovely Hotel!” 5 of 5 stars
Review of Sheraton At The Falls

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Sheraton At The Falls
3.5 of 5 Hotel   |   300 Third Street, Niagara Falls, NY 14303   |  
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Ranked #4 of 51 Hotels in Niagara Falls
Certificate of Excellence
GreenLeadersBronze level
Bradford, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Lovely Hotel!”
5 of 5 stars Reviewed yesterday NEW

The Sheraton is perfect location the falls within walking distance, The welcome was lovely with very polite and professional staff. The rooms were lovely, large and very comfortable (especially the pillows!). I would most certainly recommend this hotel.

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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656 reviews from our community

Traveler rating
    362
    171
    67
    27
    29
See reviews for
152
280
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Staff very nice and professional! Room was clean, but night table had stain from prior guest (guess they didn't clean it before we checked it). Overall, stay was comfy and would stay again. Close to the falls, reasonable prices.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Catharines, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is perfect !!
We have stayed here many times, sometimes we have had a room booked, and a few times were able to book last minute at the front desk ,
The front desk staff are very accomadating and so helpful
We have stayed on the preferred club floor a few times it is well worth it
you will get free apps,beer,wine also breakfast in the morning with lots of choices for food and drinks
the rooms at this hotel are very clean and beds are very comfortable the pillows are our favorite.
The hotel offers free wifi and parking
This hotel is close to shopping,casino and also right across the street from the catholic church that has many mass times.
The hotel has a TGIFridays restaurant and is great for late night snacks,there is a starbucks. this hotel is in the process of opening a Rainforest Café
We highly recommend this hotel

Room Tip: preferred club is good value
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We had a fantastic time on our anniversary trip. The staff is excellent here and they go out of their way to make your stay amazing. Hotel is always good to stay at no matter what time of year you go at.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport,FL
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Flew into Buffalo enroute to Erie. Decided to stay overnight at the Sheraton at the Falls. Check in was fast and easy. Front desk personnel was very nice both
checking in and out. Rooms were very clean and modern. Had a nice view of the
casino. Went over to the casino and took a walk to Niagara Falls which is only 2
blocks away. Very safe walk. Great location. Very easy to find off the thruway.
Had free wifi in the room which was great. Very fast connection. Had dinner at the
TGIFridays hooked onto the casino. Not great....a little pricey...food was average.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This hotel tries very hard to be an upscale property, but falls a bit short. Front desk was very attentive and professional. Room was huge and clean, but it's time to renovate the bathrooms with granite, new fixtures, and better lighting. The cheaply hung curtains that blocked out light in the hallway was just weird. Why make hallways darker? I don't get it. Disappointing view of the roof when we asked for view of casino. However, lower floor request was honored. Beds were very comfortable. Property is steps away from Seneca casino, NY falls and Rainbow bridge to Canadian side falls and more to do in our opinion. SPG lounge was appreciated, but side tables against wall were pretty banged up and should be replaced. Pool was not filled, so entire indoor pool area was vacant. We did enjoy our short 2 day stay, but hopefully management will listen to those who are saying pretty much the same thing.

  • Stayed May 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford, ct
Top Contributor
271 reviews 271 reviews
19 hotel reviews
Reviews in 70 cities Reviews in 70 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The staff was helpful and courteous but the hotel is old and needs updating. The lobby smelled like Hollister which was really tough for my boyfriends allergies. The place is teaming with Asian-Indian tourists and the area restaurants cater to them. This hotel has TGI Fridays and Starbucks on the plus side. The area is a bit of a ghost town but the falls are amazing and worth seeing and this is as good as it gets here. The casino across the street was awesomely loose. I was however extremely disappointed with the Groupon deals we got. It claimed that you get a $50 per person voucher for the casino but in fact you have to but $50 in to get the $25 per person) not $50 as stated. and stay on the same machine so basically we passed on them. Even the lady at the casino desk said in was a scam and they had to catch the flack from what the hotel claimed all the time. Everything else was ok. I just guess I can't get over the lack of businesses in the area and things to go vs the Canadian side.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
#3 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Official Description (provided by the hotel):
Sheraton At The Falls is located in the heart of downtown Niagara Falls, NY, directly adjacent to the Seneca Niagara Casino as well as The Conference Center of Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and Canadian border! Sheraton At The Falls conveniently offers a T.G.I. Friday's, a Starbucks Cafe, and a Sweet Treats Shop off of the main lobby. Guests can relax beside our indoor pool or take advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center: The Link by Sheraton, as well as secretarial services. Meeting and event facilities measuring 10,300 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of "Sheraton's Sweet Sleeper Bed", and wake to fresh in-room complimentary Starbucks' coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, and high-speed wireless internet throughout the facility. ... more   less 
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza

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