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“Great stay for Blizzard at the Falls tournament” 4 of 5 stars
Review of Sheraton At The Falls

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Sheraton At The Falls
3.5 of 5 Hotel   |   300 Third Street, Niagara Falls, NY 14303   |  
Hotel amenities
Ranked #4 of 50 Hotels in Niagara Falls
GreenLeadersBronze level
Pittsburgh, Pennsylvania
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Great stay for Blizzard at the Falls tournament”
4 of 5 stars Reviewed 3 days ago NEW

Stayed Jan 17 thru 19 with my family and son's hockey team. Clean and the staff was wonderful. Shared hospitality room with other teams. That space was awkward and strange. Great work out room and pool area. We ended up using the pool area tables to eat and hang, much more comfortable. Said no knee hockey but a lot of kids did it anyway. Niagara Falls America side is just the pits. Few places to eat. Fridays in the hotel was fine but people got tired of it, and buffet for breakfast was expensive. Casino across the street if you are interested. All in all, they handled all those little boys rather well!

Stayed January 2015, traveled with friends
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474 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Rochester, New York
1 review
1 of 5 stars Reviewed 3 days ago NEW

We stayed there 1/2015 for two nights. Upon reviewing our credit card statement after our stay it was noticed that we were charged $100 dollars at Friday's in the hotel. Two transactions were made at the resturant and charged to our room. These were not our transactions and I contacted the hotel and talked to several hotel employees, I spoke with Ron Droegmyer the general manager of the hotel with no success. I informed him that these were not our purchases at the resturant, he told me he would look ino it. The following day I recieved an email that stated he looked into the charges and they would stay on our bill. We requested a copy of the receipts and were denied. I found him abrasive and very uncoporative. Will be taking this matter up with the Niagra Falls police department. Would not recomend anyone staying here unless you want your credit card fraudulently charged.

  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, 2 days ago
We are very sorry that Ms. Kelly didn't remember that she made the charges in our restaurant and charged it to her room. She was correct that we looked into her situation and in that search found signed receipts from her. As you can see by other reviews the hotel does not have these type of issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Latham, New York
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here during summer tourist season, bought a groupon and it was definitely a good deal. They gave us all of our food and casino vouchers with a smile, and even offered to sign us up into rewards for free which gave us access to the 5pm cocktail hour (free beer and wine and snacks - you should totally take advantage of it). The room was clean and updated, no issues. Our friend's room's AC was broken but they came out promptly to fix - unfortunately the entire city was booked full so they couldn't move them anywhere else. It's within walking distance of everything, and one of the nicer looking hotels minus maybe the casino. There was a festival outside the window but it ended on time so noise was minimal. Free parking on site was fine. All in all everything went smoothly and if I ever went back to Niagara (which I probably wouldn't because once is enough in my lifetime) I would definitely stay there.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed in jan 2015 on a last minute getaway and it was fantastic. Although we arrived late staff was professional, accommodating and the hotel is situated in a great location! The rooms were very clean and updated with fresh sheets & can't say enough positive things about this hotel. We will definitely be back in the near future.

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We really enjoyed our stay at the Sheraton. It was within walking distance to Niagara Falls state park which proved to be very convenient. We felt that the stay was extremely gracious and made us feel very welcomed. The swimming pool also seemed to be well-kept. Would recommend!

Stayed June 2014, traveled with family
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Bradford West Gwillimbury, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

This was originally booked as a mini getaway for some shopping and Seneca casino (right across the street) but instead, it ended up being a family getaway :) The hotel was very clean and well kept. For the kids, it's all about the pool and they were not disappointed. One of the best hotel pools that we've been to; clean, water temperature was great and the atmosphere was very relaxing. Hotel staff were very helpful and friendly. We enjoyed some appetizers at T.G.I Friday’s, located right in the hotel; also very good and quick.
Enjoyed every minute and we will definitely be going back to this hotel.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Port Colborne, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

Wonderful location just steps to the Niagara Seneca Casino, and on Scenic Old Falls Road which is a comfortable walk on the cobblestoned sidewalks a couple hundred yards to Niagara Falls Park and the renowned Goat Island.
The "Sheraton" itself is a very well appointed large hotel, with every amenity the visitor could desire--restaurants both in the hotel, and next door along Old Falls Road. Pool and Hot Tub. Conference Rooms. And many more benefits that you should look up on their site.
And everything comes with the greatest of staff--so friendly and helpful.
You'll love it!!!!

Room Tip: Don't take a room on the second floor--it's for guests with pets. Ask for a room near the...
See more room tips
  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Official Description (provided by the hotel):
Sheraton At The Falls is located in the heart of downtown Niagara Falls, NY, directly adjacent to the Seneca Niagara Casino as well as The Conference Center of Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and Canadian border! Sheraton At The Falls conveniently offers a T.G.I. Friday's, a Starbucks Cafe, and a Sweet Treats Shop off of the main lobby. Guests can relax beside our indoor pool or take advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center: The Link by Sheraton, as well as secretarial services. Meeting and event facilities measuring 10,300 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of "Sheraton's Sweet Sleeper Bed", and wake to fresh in-room complimentary Starbucks' coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, and high-speed wireless internet throughout the facility. ... more   less 
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza

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