We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A very average hotel” 3 of 5 stars
Review of Sheraton At The Falls

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Sheraton At The Falls to your Saves list
Sheraton At The Falls
3.5 of 5 Hotel   |   300 Third Street, Niagara Falls, NY 14303   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Wine & Dine Package
Ranked #4 of 50 Hotels in Niagara Falls
GreenLeadersBronze level
Toronto, Canada
1 review
“A very average hotel”
3 of 5 stars Reviewed February 24, 2014

The bad:
- Dimly lit corridors
- Smells like a hospital
- Parking lot view
- minuscule washrooms.
- Parking is cheap ($5 per night, outdoors) but not free

The good:
- Location - quite central to the downtown
- Has a starbucks and TGI within the building
- Casino building is next door.
- Free WiFi


Verdict:
If you want something closer to the falls, try Comfort Inn on the NY side of the falls. Way better option exist on the other side of the border.

My trip was great, even though hotel is average, as I booked through groupon, so I got 30$ per person casino credit, $20 TGI credit and the casino gave me $20 per person credit for signing up. My trip was essentially free.

Room Tip: Ask for rooms with view of casino, should be slightly less dull.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, March 17, 2014
Thank you for taking the time to write a review. It is always our goal to meet and exceed everyone’s expectations. By reading your review we did not succeed. Please accept my apologies on behalf of the Hotel. As you can see we are in the middle of a massive renovation. This does include the lobby, guest rooms and bathrooms. We hope that you will return so that you may see the finished project. Again my apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

619 reviews from our community

Traveler rating
    341
    164
    61
    27
    26
See reviews for
147
263
13
45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hamburg, New York
1 review
3 of 5 stars Reviewed February 23, 2014

Nice hotel, clean rooms, just wish there would have been a Jacuzzi along with the pool. Kids enjoyed swimming. Happy there was a TGIF located in the hotel, was nice to order and take up to our room. Would stay again.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, March 17, 2014
Thank your for taking the time to write a review. We are so happy to hear that you enjoyed your stay with us. We look forward to having you stay with us again soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2014

Stayed at this hotel February 8th 2014 to catch a concert at the casino. Hotel is directly across the street from the Casino so the location was very convenient, a one minute walk. Outdoor parking was free. Hotel room was renovated, we were on the 6th floor, bed is very comfy. Walls seem thin, we could hear conversations in the other rooms and in the hallway. The bathroom was fairly standard. Starbucks in the hotel was convenient. We'd stay here again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, March 17, 2014
Thank your for taking the time to write a review. We are so happy to hear that you enjoyed your stay with us. It is always our goal to provide a comfortable and enjoyable visit. We look forward to having you stay with us again soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
2 reviews
5 of 5 stars Reviewed February 21, 2014

This was a last minute trip for Valentines Day and it was excellent. The hotel was very helpful and clean.
Very fast check in and the staff answered questions without hestitation. Very nice trip for us!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, March 17, 2014
Thank you for taking the time to write a review. We are thrilled to hear that your trip was a success. It is always our goal to provide excellent service to all of our guests. We look forward to having you stay with us soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario's Highlands, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2014

The staff are amazing. They can't do enough for you. The rooms are clean. The beds are comfy. The hotel has many conveniences. There's a pool, restaurant, coffee shop, store and across the road from a casino. What more do you need?!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, March 17, 2014
Thank you for taking the time to write a review. We are so pleased to hear that your stay was a success. Our staff strives to provide exceptional customer service to all of our guests. We hope you will come and stay with us again soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed February 20, 2014

Celebrated our 4 year anniversary. Hotel surprised us with a complimentary bottle of wine. Deal included a $30 Seneca Casino voucher, and a $20 TGIF Restaurant Voucher. Room was great. A wonderful mini break. Would stay there again in a heartbeat.
Linda W. - Toronto

Room Tip: Log onto SPG Hotel Website to earn points and get upgraded rooms.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, March 17, 2014
Thank you for taking the time to write a review. We are thrilled to hear that we could celebrate your special occasion with you. We look forward to having you stay with us again soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shortsville, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 18, 2014

Last minute groupon turned out to be very nice. We got to the hotel early and didn't expect to check in, but the front desk was extremely accommodating and we were able to check in early. The room was exceptionally clean and the beds were very comfortable. Every staff member that we spoke with had a smile and acknowledged us. Casino was within a very cold walk, but this is winter in niagara falls. Walked to the falls across the nearby bridge - cold but enjoyable. When we returned the hotel had hot apple cider in the lobby. Nice touch. We are SPG members and received some perks with our stay. I will be returning here for a quick winter getaway.

Room Tip: 6th floor for SPG members - nice.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review, March 17, 2014
Thank you for taking the time to write a review. We are so pleased to hear that your stay was a success. Our staff strives to provide exceptional customer service to all of our guests. We hope you will come and stay with us again soon. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton At The Falls? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#1 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#3 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Official Description (provided by the hotel):
Sheraton At The Falls is located in the heart of downtown Niagara Falls, NY, directly adjacent to the Seneca Niagara Casino as well as The Conference Center of Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and Canadian border! Sheraton At The Falls conveniently offers a T.G.I. Friday's, a Starbucks Cafe, and a Sweet Treats Shop off of the main lobby. Guests can relax beside our indoor pool or take advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center: The Link by Sheraton, as well as secretarial services. Meeting and event facilities measuring 10,300 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of "Sheraton's Sweet Sleeper Bed", and wake to fresh in-room complimentary Starbucks' coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, and high-speed wireless internet throughout the facility. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Odigeo and Hotels.com so you can book your Sheraton At The Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza

Owners: What's your side of the story?

If you own or manage Sheraton At The Falls, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.