I hate to write this but it was horrible beginning to end. The door was broken 11pm maintenance was fixing, next day still broken. Shower handle broken, towel rack broken, lamp broken, under bed wasn't vacuumed. Room stunk of smoke. They messed up reservation 2 queens instead of a 1 king, not a major killer but added to everything else. They put a $372 hold on credit card for a $236 bill and never told me. Front desk could have cared less! Not genuine and did NOTHING to remedy except oops I'm sorry. Overall appearance is needs serious sprucing up at least remove the stains on the carpet on 2nd floor!! p.s i informed the hotel I would be placing this on trip advisor since they have a sticker on their door, they shrugged their shoulders!!
- Also Known As:
- Sheraton At The Falls Hotel
- Sheraton At The Falls Hotel Niagara Falls
- Crowne Plaza Niagara Falls
- Niagara Falls Crowne Plaza
- Official Description (provided by the hotel):
- Welcome to the Sheraton At The Falls Niagara Falls, New York USA. This upscale hotel features 392 guest rooms including 25 luxury suites. If you’re looking to hold a meeting or special event they offer over 14,000 square feet of prime meeting/event space including the stately Crown Jewel Ballroom which can handle events to 300 people. The hotel is located in the heart of downtown within walking distance of the New York State Park as well as the Canadian border. The property is situated directly adjacent to the Seneca Niagara Casino & Hotel and next door to the The Conference Center Niagara Falls which features 116,000 square feet of flexible meeting/event space. We are located just minutes away from Niagara University, Fashion Outlets Niagara Falls, historic Lewiston and less than 30 minutes from Buffalo, New York. Area attractions include: Maid of the Mist Boat Ride, Cave of the Winds, Journey Behind the Falls, helicopter rides, souvenir shops and many nature and hiking trails. The Jade Restaurant offers your favorite breakfast selections daily. For lunch and dinner enjoy the upbeat atmosphere of our T.G.I. Friday’s located right off the lobby. We also have Niagara Fall’s only full service Starbucks. Complimentary wireless high speed internet is available throughout the facility. We also feature a large indoor pool and fitness center. Parking is $5 daily with in and out privileges. ... more less
- Reservation Options:
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