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Sheraton At The Falls: Traveler Reviews

3.5 of 5
300 Third Street, Niagara Falls, NY 14303
Hotel amenities
Sheraton At The Falls
Ranked #10 of 48 hotels in Niagara Falls
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490 reviews from our community

Traveler rating
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    166
    117
    53
    43
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Families
137
 
Couples
197
 
Solo
15
 
Business
51
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
HAMILTON
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
42 helpful votes 42 helpful votes
“disapointed”
3 of 5 stars Reviewed February 28, 2013

Just returned from Sheraton at the falls NY...good location across from the Seneca casino...parking was $5 (city lot) hotel has non of its own!..adjacent.
We had a Jaunt and got a coupon for casino and TGIF that is in the hotel.included in price of room..unfortunately we didnt know that TGIF is not open for breakfast so were unable to use our coupon....disapointed (no $20)
The room....was on renovated floor 4th..(dark walls and carpeting)....new carpeting /wallpaper.....some furniture...beds didnt seem to be made properly ......sheets were not ironed (wrinkled)...pillow cases did not fit the pillows ..they were too small...bed was really not comfortable at all..room was dark!...bathroom was small.. only partially renoed...shower was very dark and looked dirty/old..would not use it!!.over all not bad but certainly not Sheraton quality!!..was expecting more from a Sheraton!!.....would not return...

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ducks about Sheraton At The Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review
March 6, 2013
Thank you for taking the time to write a review. I'm glad you enjoyed the location, We also feel very strong that our location is a plus. We are sorry that you didn't like the beginning of our renovations. They are Sheraton specified colors for the new product. As we continue with the renovation our bathrooms are on the schedule and they should be completed by October 1. Our lobby will start in about three weeks and will be completed by June 1. We hope that you will give us another try as we really believe that we have a top-notch hotel.


Ron Droegmyer
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puerto rico
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
“Very Good”
5 of 5 stars Reviewed February 25, 2013

This hotel is very good, good location. Beds really comfortable. The only bad thing is that the 5-7 wine and cheese was no longer there, big disappointment. The staff was very nice. No fridge a extra charge of $15. No microwave in the room.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JEISY about Sheraton At The Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review
March 6, 2013
We are very pleased that you took the time to write a review. We are very glad that you enjoyed our location as we feel very strongly about it. The beds are one of our key appointments in the hotel as it is the hallmark sweet dreams Sheraton bed. I hope you will visit us soon as we are starting a brand-new wine program starting April 1. Again we're very pleased you had a good time look forward to seeing you in the future.


Ron Droegmyer
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Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Nice hotel in Niagara Falls New York”
4 of 5 stars Reviewed February 18, 2013

Stayed here for a hockey tournament. It was nice and convenient. Our room was very clean, the staff was nice and accommodating. We were on the 4th floor and our room was completely renovated. It was easy to get to the Falls (both sides). There is a TGI Fridays and a Starbucks right in the hotel. It is right across the street from the Seneca Niagara Casino.
Only downfall...you have to pay $5.00 a day for parking.
Be careful if you have kids with sensitive skin. The pool chemicals are very harsh.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LisaC5246 about Sheraton At The Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review
February 20, 2013
Thank you so very much for taking the time to write a review. We appreciate all your kind thoughts as our team works very hard to ensure that you have a pleasant stay. As the new General Manager I wanted to point out that we have started our complete renovation at the hotel and should be completed on time. Please also note that the pool chemicals are monitored several times each day and fall within the Niagara health department guidelines. Again thank you for your thoughts
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1 review
“Not what you'd expect of a Sheraton experience”
3 of 5 stars Reviewed February 16, 2013 via mobile

Stayed for 2 nights the last weekend of January to attend grandson's hockey tournament.
Hotel offered no included breakfast, had no in-room movies and was priced significantly above comparable Canadian side properties. Although location was good for access to Falls and to casino, there is not much else to attract a traveller.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask GDEnch about Sheraton At The Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review
March 6, 2013
Thank you so much for taking the time to write a review. Our hotel does offer packages that include breakfast. Since you were with the hockey tournament there was a negotiated contract through the hockey association that dictated the rate for that weekend. As we are new to the Sheraton family our In room movies have not been connected as of yet. This will be a feature that we offer in the near future. We would love to see you here again especially after our new renovation which began in mid-January.


Ron Droegmyer
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Wales
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“In need of a refurbish”
3 of 5 stars Reviewed February 16, 2013

We stayed one night here as we wanted to visit the falls. Although we were told we had been given a refurbished room it was not. The corridors are very scruffy. Car parking is not free and for a hotel of this supposed quality I feel one should not have to pay to park.
That being said the location is OK with only a short walk to the Casino across the road.
the breakfast was very good and the waiting staff pleasant although a step down from the raised seating area to the food caused an accident when our friend slipped. The staff were very attentive and most apologetic

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask leopardloverWales about Sheraton At The Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review
March 6, 2013
Thank you so much for writing your review. We are sorry though that you did not appreciate the new Sheridan heritage package for hallways. The new colors of brown and beige are the new standard for Sheridan. We just completed the hallways in December 2012. As to parking , in any major city there is a charge in most full service hotels.We look forward to you coming back as we will be completing our total hotel renovation this year.

Ron Droegmyer
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Additional Information about Sheraton At The Falls

Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Sheraton At The Falls Hotel
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 48 hotels in Niagara Falls
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Sheraton At The Falls Niagara Falls, New York USA. This upscale hotel features 392 guest rooms including 25 luxury suites. If you’re looking to hold a meeting or special event they offer over 14,000 square feet of prime meeting/event space including the stately Crown Jewel Ballroom which can handle events to 300 people. The hotel is located in the heart of downtown within walking distance of the New York State Park as well as the Canadian border. The property is situated directly adjacent to the Seneca Niagara Casino & Hotel and next door to the The Conference Center Niagara Falls which features 116,000 square feet of flexible meeting/event space. We are located just minutes away from Niagara University, Fashion Outlets Niagara Falls, historic Lewiston and less than 30 minutes from Buffalo, New York. Area attractions include: Maid of the Mist Boat Ride, Cave of the Winds, Journey Behind the Falls, helicopter rides, souvenir shops and many nature and hiking trails. The Jade Restaurant offers your favorite breakfast selections daily. For lunch and dinner enjoy the upbeat atmosphere of our T.G.I. Friday’s located right off the lobby. We also have Niagara Fall’s only full service Starbucks. Complimentary wireless high speed internet is available throughout the facility. We also feature a large indoor pool and fitness center. Parking is $5 daily with in and out privileges. ... more   less 
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