Stayed here on a Friday night with spouse. Lovely large room. It looked clean and had all the amenities one needs. No surprises. Bathroom seemed renovated. Some small cosmetic imperfections. Black-out drapes wonderful. Large flat screen. Nice comfy beds.

Reception quick and efficient (Charlotte was wonderful).

Very satisfied. Great value for a quick get-a-way!

Just got done spending a night here with family as a time to relax for a night away from home. Our room was nice, facing casino. We had voucher for TGIF restaurant. We wondered how this place woulb be since it was in the hotel and in tourist area. First, pricing is about $3-$4 more on average per entree based on a regular Friday's. we were seated pretty quickas there was not much going on at 5pm on a Friday night!! We were offered $3 beer special. After ordering waitress came back and said they were out of the beer on special.......i asked what they would replace it with and she didnt know if they would...I said id take a light domestic beer figuring this was acceptable, she returned and said they said NO. I ordered a tall one anyway it took 10 minutes to get! Service was mediocre, food was average, wont see us back here again. Back to the hotel, we like it. Short walk to casino, clean rooms. Front desk lady Ms. Esposito was very nice. Pool was very enjoyable.

I stayed at the Sheraton at the Falls the last week of November with my husband. We decided to trek over to the US side to do some Christmas shopping and enjoy some time away before things got hectic with holiday stuff. We were apprehensive about staying here due to some negative reviews we had read before hand, however decided to check it out due to a great deal we received. When we arrived we were impressed with the location of the hotel, super close to the Seneca Niagara Casino as well as the Canada-US border. Enjoyed having TGIFridays and Starbucks in the hotel, quite convenient. The front desk staff when we checked in and when we checked out were friendly and helpful and the lobby was clean and bright and looks like it has been remodelled. Our room was on the 5th floor and this floor has obviously been renovated compared to some of the lower floors ( we could see the difference as the elevator stopped ) new carpets/wallpaper/paint and fixtures in the hallway brightened and modernized the space. Our room was large and comfortable and the beds were clean and comfy as well. The pillows were great love the thick, large pillows the Sheraton offers! We were both glad we took a chance on this hotel, we were pleasantly surprised and will stay here again.

Excellent Location, less than 5 minute drive to the Falls. Lot of restaurants and eateries within walking distance. Rooms were good, the SPG lounge is still coming up. Good Service & Excellent Staff.

I am writing to let you know that I received excellent service from your hotel Staff during my stay.

I would like to specifically thank Jeffery for going the extra mile to help your guests. I had left behind a certain package that was meant as a special gift in the Starbucks in your hotel Complex. I called in later to see how it could be reached to me, since I live in Texas and I wouldn't be able to travel back to pick it up. Jeffery was very nice enough to take my multiple calls, track down the package and even mail it to my address. It was very nice of him to do that and I sincerely appreciate it.

It goes to show that the hotel treats guests very well, not only during the stay but even after we've checked out.