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All 47 Niagara Falls hotels

Sheraton At The Falls: Traveler Reviews

3.5 of 5
300 Third Street, Niagara Falls, NY 14303
Hotel amenities
Sheraton At The Falls
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Ranked #11 of 47 hotels in Niagara Falls
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507 reviews from our community

Traveler rating
    114
    168
    123
    57
    45
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Families
142
 
Couples
205
 
Solo
15
 
Business
53
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Bealton
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“not exactly as advertised”
3 of 5 stars Reviewed December 6, 2012

had a tavelzoo promo voucher that stated $20 TGI Fridays dining voucher BUT no where did it say MUST purchaseTWO (2))DINNER entrees. We had already eaten a large late lunch and thought we would order wings or finger foods for later - But uh uh couldnt do that. So we just ripped up the ticket and left it at the front desk with our comments.
very very deceiving advertising. There was no friidge, no hairdryer, no microwave and our coffee pot kept shutting off and just would not brew .
on the up side- the bed was comfortable BUT the bed skirt was disgustingly filthy. I took pics.so if you book room 313 check it out. Also on the up side the front desk the concierge and Javon who took care of our luggage all were very very friendly. So if you think you are getting a deal you are not- you can get a comfy bed and friendly staff almost anywhere anymore.

Room Tip: Ask for a room that is away from the elevator and the ice machine or any place that is high traffic...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review
December 7, 2012
We are very sorry for your experience. Just for the record you may use the coupon any time for anything but liquor. This is a training issue that will be addressed. As the new General Manager here at the Falls I can assure you that this will be addressed. As for the appliances that were mentioned that were not in the room we have never advertised that we have them in the rooms. We do have some available and can be arranged if requested. Thank you for your feed back as we can not improve if we did not receive your input.

Happy Holidays
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toronto
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Excellent value”
4 of 5 stars Reviewed December 3, 2012

Stayed here on a Friday night with spouse. Lovely large room. It looked clean and had all the amenities one needs. No surprises. Bathroom seemed renovated. Some small cosmetic imperfections. Black-out drapes wonderful. Large flat screen. Nice comfy beds.

Reception quick and efficient (Charlotte was wonderful).

Very satisfied. Great value for a quick get-a-way!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ron D, General Manager at Sheraton At The Falls, responded to this review
December 4, 2012
Thank you so much for taking the time to review the Hotel. We appreciate all the kind words. Please come back after the our renovations which should be completed after the first quarter of 2013.

Happy Holidays
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Niagara Falls, NY
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
“Hotel nice, TGIF another story”
4 of 5 stars Reviewed December 2, 2012 via mobile

Just got done spending a night here with family as a time to relax for a night away from home. Our room was nice, facing casino. We had voucher for TGIF restaurant. We wondered how this place woulb be since it was in the hotel and in tourist area. First, pricing is about $3-$4 more on average per entree based on a regular Friday's. we were seated pretty quickas there was not much going on at 5pm on a Friday night!! We were offered $3 beer special. After ordering waitress came back and said they were out of the beer on special.......i asked what they would replace it with and she didnt know if they would...I said id take a light domestic beer figuring this was acceptable, she returned and said they said NO. I ordered a tall one anyway it took 10 minutes to get! Service was mediocre, food was average, wont see us back here again. Back to the hotel, we like it. Short walk to casino, clean rooms. Front desk lady Ms. Esposito was very nice. Pool was very enjoyable.

Stayed November 2012, traveled with family
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Ron D, General Manager at Sheraton At The Falls, responded to this review
December 3, 2012
Thank you So much for taking the time to write your review. As most managers know, we cannot improve without feed back . As the New General Manger here at the Falls we encourage this type of feed back and use it for training. The Hotel manages TGIF and will respond quickly to your comments. As for your review of the Hotel, thank you. Please note that in the next few months the Hotel will be going through some "sprucing up". Look forward to your return.

Sincerely, Ron Droegmyer
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Ontario,Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great stay!”
5 of 5 stars Reviewed November 30, 2012

I stayed at the Sheraton at the Falls the last week of November with my husband. We decided to trek over to the US side to do some Christmas shopping and enjoy some time away before things got hectic with holiday stuff. We were apprehensive about staying here due to some negative reviews we had read before hand, however decided to check it out due to a great deal we received. When we arrived we were impressed with the location of the hotel, super close to the Seneca Niagara Casino as well as the Canada-US border. Enjoyed having TGIFridays and Starbucks in the hotel, quite convenient. The front desk staff when we checked in and when we checked out were friendly and helpful and the lobby was clean and bright and looks like it has been remodelled. Our room was on the 5th floor and this floor has obviously been renovated compared to some of the lower floors ( we could see the difference as the elevator stopped ) new carpets/wallpaper/paint and fixtures in the hallway brightened and modernized the space. Our room was large and comfortable and the beds were clean and comfy as well. The pillows were great love the thick, large pillows the Sheraton offers! We were both glad we took a chance on this hotel, we were pleasantly surprised and will stay here again.

Room Tip: Higher rooms seemed to be newly renovated!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron D, General Manager at Sheraton At The Falls, responded to this review
December 3, 2012
Thank you so much for your kind review of our Hotel. Our team works hard in trying to make sure everyone has an enjoyable stay. You remarked on seeing renovation on other floors. Please note that ownership is as concerned with our guests comfort as our team is the service. Again thank you very much for your kind words and look forward to seeing you in the future.

Regards
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Austin
1 review
“Going the extra mile”
5 of 5 stars Reviewed November 30, 2012

Excellent Location, less than 5 minute drive to the Falls. Lot of restaurants and eateries within walking distance. Rooms were good, the SPG lounge is still coming up. Good Service & Excellent Staff.

I am writing to let you know that I received excellent service from your hotel Staff during my stay.

I would like to specifically thank Jeffery for going the extra mile to help your guests. I had left behind a certain package that was meant as a special gift in the Starbucks in your hotel Complex. I called in later to see how it could be reached to me, since I live in Texas and I wouldn't be able to travel back to pick it up. Jeffery was very nice enough to take my multiple calls, track down the package and even mail it to my address. It was very nice of him to do that and I sincerely appreciate it.

It goes to show that the hotel treats guests very well, not only during the stay but even after we've checked out.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ron D, General Manager at Sheraton At The Falls, responded to this review
December 3, 2012
Thank you so much for your kind words. It's our team members that makes this hotel special. Thank you again.

Happy Holiday's
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Additional Information about Sheraton At The Falls

Also Known As:
Sheraton At The Falls Hotel
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 47 hotels in Niagara Falls
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Sheraton At The Falls Niagara Falls, New York USA. This upscale hotel features 392 guest rooms including 25 luxury suites. If you’re looking to hold a meeting or special event they offer over 14,000 square feet of prime meeting/event space including the stately Crown Jewel Ballroom which can handle events to 300 people. The hotel is located in the heart of downtown within walking distance of the New York State Park as well as the Canadian border. The property is situated directly adjacent to the Seneca Niagara Casino & Hotel and next door to the The Conference Center Niagara Falls which features 116,000 square feet of flexible meeting/event space. We are located just minutes away from Niagara University, Fashion Outlets Niagara Falls, historic Lewiston and less than 30 minutes from Buffalo, New York. Area attractions include: Maid of the Mist Boat Ride, Cave of the Winds, Journey Behind the Falls, helicopter rides, souvenir shops and many nature and hiking trails. The Jade Restaurant offers your favorite breakfast selections daily. For lunch and dinner enjoy the upbeat atmosphere of our T.G.I. Friday’s located right off the lobby. We also have Niagara Fall’s only full service Starbucks. Complimentary wireless high speed internet is available throughout the facility. We also feature a large indoor pool and fitness center. Parking is $5 daily with in and out privileges. ... more   less 
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