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All 47 Niagara Falls hotels

Sheraton At The Falls: Traveler Reviews

3.5 of 5
300 Third Street, Niagara Falls, NY 14303
Hotel amenities
Sheraton At The Falls
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Ranked #11 of 47 hotels in Niagara Falls
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508 reviews from our community

Traveler rating
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    168
    124
    57
    45
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Families
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Couples
205
 
Solo
15
 
Business
53
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Whitby, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Next time will stay on the Canadian side.”
3 of 5 stars Reviewed November 18, 2012

Just got back from a 2 night stay. We opted to stay on the American side so we could do a little shopping at the outlet mall. Will not do that again. The shopping was good. My wife was very happy with the deals. As other reviewers have stated the hotel is in need of a makeover. Stains on the carpet, ripped wallpaper, lights not working properly. That in itself does not really bother us, but the noise in the hallways really echo into your room. So sleeping was very difficult both nights. Our room also wins the award for the worst water pressure for showering. Allow an extra 15 mins for your showers. Used the pool which was nice but also in need of a makeover. Stay clear of the Casino across the street. Worst payouts I have seen. We don't expect jackpots everytime, but tried many machines and they would not even give you alot of play for your buck. Cross the bridge for much better play. Staff at hotel was very helpful and friendly though. Never ate at TGIF so can't comment. But if you want an excellent burger be sure to try American burger in the casino. Well worth the wait. If you are going to the Falls spend the extra money and stay on the Canadian side and get a room with a view of the falls. There are no views to speak of from this hotel.

Room Tip: We were told the higher rooms are quieter. But it was very loud with a lot of door slamming. No real...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Ohio
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Very nice place to stay”
4 of 5 stars Reviewed November 17, 2012

We stayed in here in the first part of November. If the weather had been nicer it would have been an easy walk to everywhere we wanted to visit. As it was it was an easy drive everywhere we could not walk from this location. The desk staff was very nice and gave us helpful tips about using the property and about how to save even more on our next trip. We were upgraded on the spot after just joining the SPG club the day before arrival. I was surprised at the quality of the business center. Housekeeping gave us all the little extra items we asked for without question.This property is on our short list of places to stay in Niagara Falls.

Room Tip: Ask the desk staff. They were very nice and upgraded us with no problem. The worst that could happen...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ontario, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Good stay for the money”
4 of 5 stars Reviewed November 15, 2012

We were pleasantly surprised with the price of the hotel. Although the room could be updated, overall our stay was a lot of fun. The staff was extremely accomodating, starting with our check in with Zach to our checkout. The workout room, pool and continental breakfast all were excellent. They offer a nice stay for the money. We look forward to another visit there soon.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bob r about Sheraton At The Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Fun Times at the Sheraton!”
4 of 5 stars Reviewed November 14, 2012

This was our second visit since September & while there were some issues this time compared to our previous visit, we enjoyed our stay! September was a 5++ ... this weeks visit did not match that experience! This was due mainly to SPG Member changes that have been made but not adequately communicated.

Our first visit we faced the casino. Our desire was to have the same room but this unfortunately wasn't possible. We ended up across the hall facing Canada which was fine. We found the wifi to be actually better! It was terrible in Sept so maybe they put in a faster service or the different direction helped? This room had a very loud bathroom fan which ran constantly. Fan switch please! We had noisy, inconsiderate neighbours late at night & again at 6AM but that stuff happens!

We enjoyed TGIFriday's for dinner which is on-sight. Our first visit had an excellent buffet breakfast but not this time. :( If you get casino $ as part of your package, beware that they expire 30 days after you register them to your casino card. We were told they don't expire once put on the card. Wrong!

Overall we enjoyed our stay, just not as much as our Sept stay!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Steve_Kathy_Canada about Sheraton At The Falls
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Boston, MA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Feels like cheap motel converted to Sheraton”
2 of 5 stars Reviewed November 14, 2012

People are generally nice and are really trying, however the place is kinda shabby, and although they are doing renovations (our floor smelled like paint cause they were paining room doors) the building still has a design, look and feel of much cheaper hotel chain.

Room Tip: It seems like the hotels on Canadian side are much better.
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sheraton At The Falls

Also Known As:
Sheraton At The Falls Hotel
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 47 hotels in Niagara Falls
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the Sheraton At The Falls Niagara Falls, New York USA. This upscale hotel features 392 guest rooms including 25 luxury suites. If you’re looking to hold a meeting or special event they offer over 14,000 square feet of prime meeting/event space including the stately Crown Jewel Ballroom which can handle events to 300 people. The hotel is located in the heart of downtown within walking distance of the New York State Park as well as the Canadian border. The property is situated directly adjacent to the Seneca Niagara Casino & Hotel and next door to the The Conference Center Niagara Falls which features 116,000 square feet of flexible meeting/event space. We are located just minutes away from Niagara University, Fashion Outlets Niagara Falls, historic Lewiston and less than 30 minutes from Buffalo, New York. Area attractions include: Maid of the Mist Boat Ride, Cave of the Winds, Journey Behind the Falls, helicopter rides, souvenir shops and many nature and hiking trails. The Jade Restaurant offers your favorite breakfast selections daily. For lunch and dinner enjoy the upbeat atmosphere of our T.G.I. Friday’s located right off the lobby. We also have Niagara Fall’s only full service Starbucks. Complimentary wireless high speed internet is available throughout the facility. We also feature a large indoor pool and fitness center. Parking is $5 daily with in and out privileges. ... more   less 
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