Pros: Late Checkout Time, Continental Breakfast, dogs allowed.
Cons: Horrible damp smell when entering/throughout hotel, Locks on entrance to building difficult to operate, hotel clerk frequently not at desk because she's outside smoking, Creaky hall ways, no elevator to 2nd or 3rd floor, lack of cleanliness, room was less than what we expected.
We got to the hotel at 900pm, check in was very easy and quick. We found our room before unpacking the car, and our King size jacuzzi sweet was on the 3rd floor. There was no elevator, just stairs. We get into the room and right off the bat notice that there are iron burns on the rug, cracked tiles in the bathroom, the light above the jacuzzi does not work, and the alarm clock was not plugged in or set for us upon arrival. Above all of those crappy things, our door and door frame did not meet completely. Under the door handle there was a semi-large and clear gap where you could see into the hallway (from our room) and into our room (from the hallway). This gap pointed directly towards our bed (VERY creepy and weird). All other suites were booked, so we were stuck. The view was great, if you consider looking at the grown over dump and street a good view. The heater in the room was also temperamental, and the traffic around the hotel was very loud.
We spent a good amount of time in the hotel room over 2 days (at night mostly) and it was close to the Outlet shopping center, Apple Bees, Dennys, Chilis, and Bob Evans, but was not very near the falls. The TV in the room was large, but had a long delay between EVERY channel switching, and the TV channel list had a long drawn out hand written god/religious message on the back of it - which I thought was slightly offensive that they left in the room prior to our arrival.
The jacuzzi was just a glorified large bathtub that, me being on the heavier side (200 lbs), my boyfriend (145lbs) and I barely comfortably fit into, and the amount of hot water that was available seemed to be barely enough to get a luke warm full tub. You could also see gaps between the walls and the jacuzzi, and the faucets leaked when turned on onto the floor outside the tub.
We bought a vacation package that had this hotel in it, and end the end both the tourism place AND hotel charged me, therefore I got charged DOUBLE. The hotel denied they charged my card, and there was a long drawn out process of getting my money back.
WE WILL NOT be going back or recommending this hotel. It was a dump, and their suite was nothing more than a large room with a few extra things that weren't even worth the extra room $$.
Overall, I'm disappointed... but I guess that's what I get for going with a hotel offered through a package.
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- Also Known As:
- Budget Inn And Suites At The Falls - Niagara
- Budget Inn & Suites At The Falls - Niagara Hotel Niagara Falls