This was our second trip to this property. We had decided to give them another try after our first horrible stay over the 2011 New years weekend. The only reason we went back is because we had talked to the owner in person and on the phone. They told us that before opening this place they had actually lived in Scarborough, Ont. So we thought fellow Canadians would treat us right. WRONG. Both times that we stayed there our room was not prepared for guests (no toilet paper, none of the in room ammenities were plugged in, including the heater, broken handle on the sliding door, a safe that did not work and that they actually asked me to fix). When I went to the Front desk I told the lady about our concerns she replied to me "If you guys have so many complaints, why did we come back?" Wow! How about so you can have a job lady! The owner on this point told us "This is not a fancy hotel chain, and that you get what you pay for" Again, Wow! We will not be returning to this property until it changes alot.
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- Also Known As:
- Americas Best Value Hotel Niagara Falls
- Howard Johnson Niagara Falls
- Niagara Falls Howard Johnson