The hotel was outdated and showed its age.
We were on the 3rd floor and the hallway and room had an odor that wouldn't go away, even with the window open. It smelled like smoke and some kind of industrial cleaner.
For the money we could have stayed in a nicer hotel on the Candian side of the Falls and next time probably will.
This room should have been 1/2 the cost, but at this rate I expected better!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 26, 2012
Thank You for taking the time to post a review of our Howard Johnson Hotel in Niagara Falls, NY. We pride ourselves in providing clean comfortable rooms at a reasonable rate with friendly service. I am sorry we fell short of our goal and you had a negative experience. Our third floor is the designated smoking floor which accounts for the odor. I have spoken to the maintainence department regarding the odor and we are looking into different ways of controlling it. I understand your concern and will take action to fix the problem. Thank you for your comments as they help us serve our guests better.
Sincerely:
Steve
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.