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The Holiday Inn Niagara Falls: Traveler Reviews

3.0 of 5
114 Buffalo Avenue, Niagara Falls, NY 14303
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The Holiday Inn Niagara Falls
Ranked #16 of 48 hotels in Niagara Falls
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291 reviews from our community

Traveler rating
    47
    97
    75
    35
    37
See reviews for
Families
104
 
Couples
88
 
Solo
11
 
Business
13
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Lewis Center, Ohio
Top Contributor
60 reviews 60 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
“Great atrium for group gatherings”
4 of 5 stars Reviewed February 18, 2013 via mobile

The rooms remind you of your college dorm with laminate flooring and squeaky box springs. Only one elevator was operational making wait times excessive.Where this hotel shines is the hotel staff and the atrium. The atrium was the largest I had seen for this size of hotel. It accomodated 3 to 4 hockey teams for dinner as well as room for the boys to play knee hockey. The staff graciously provided more tables snd chairs when needed. They were also helpful during our hotel scavenger hunt.

The restaurant prices were reasonable for the area. The sandwiches were also yummy and service was quick. The breakfast buffet had a great
variety.

It is the closest hotel chain to the falls at Goat Island and is within walking distance to the Hard Rock Cafe.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Magnolia001 about The Holiday Inn Niagara Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review
February 28, 2013
Thank you for taking the time to leave honest feedback on our hotel. I am very pleased to hear that our staff treated you well and made your stay comfortable. It is really great that your family and hockey team enjoyed staying at our property and making use of our Atrium space.
It is unfortunate that you experienced any inconvenience. It is feedback like yours that helps us continue to improve our level of service. We look forward to welcoming you back in our Hotel in the near future and for us to show you how great our hotel really is.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Not bad, but not super comfy”
3 of 5 stars Reviewed February 10, 2013

This hotel is reasonable and the price for a Saturday night was fine. The two things that I would say were disappointing was the laminate floor in the room was hard, cold and beginning to wear and not that well installed with gaps. The other is that the bed was rather hard. The staff were very good however.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask salski66 about The Holiday Inn Niagara Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review
February 12, 2013
I would like to thank you for taking the time to leave us honest feedback on our hotel. I am happy to hear that our staff was pleasant and accommodating to you. It is unfortunate that you did not like the laminate flooring that is in our guest rooms. We removed all of the carpeting and installed the laminate wood flooring to provide a hypo allergenic atmosphere for our guests. The housekeeping process and maintaining the rooms is much easier with this type of flooring also.
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Akron, Ohio
1 review
“"Horrible Stay"”
1 of 5 stars Reviewed January 24, 2013

Great location if that is what you are looking for, two of the employees I had contact with were fabulous, housekeeping, and the girl that served breakfast. Hotel is old, and partial renovations, like tile on the floors instead of carpet, that were peeling. Could hear everything in the hall. Room is small, but ok. My advice to anyone staying there is to not use the pool or the HOT TUB, it is old, dirty, and dangerous definitely enter the HOT TUB at you're own risk, and don't forget to read all the signs before you enter. By the way I was informed by the hotel that their hot tub is inspected twice a year, although they would not tell me who inspected it. You can judge for yourself!

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Sam_4436 about The Holiday Inn Niagara Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review
February 7, 2013
Dear Sam_4436,

Thank you for your feedback. We are sorry you found the condition of our hot tub less than satisfactory. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been shared with the hotel management for the purpose of bringing improvements needed.

Once again, we wish to thank you for your candid feedback. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Joel B
Case Manager
IHGCare
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“Horrible experience”
1 of 5 stars Reviewed December 19, 2012

Stayed there last Saturday night, hotel is older but has been renovated (for the most part), rooms were nice and met the expectations. Now to the bad part, they charged a bar tab to one of my rooms (sure, mistakes do happen) but that is not the issue, the way they treated me at the front desk is. A customer should never be made feel like you are lying, especially after I made them pull the ticket and neither my name nor the signature matched so it was clearly the error. The young man (clerk) called someone on the phone while the so-called manager was standing there, and tells them in front of me ... here is a guy who says that a charge is not his ... how do you like that? They were rude and bothered by having to straighten out their own stupidity, never apologized (GOLDEN RULE in Customer Service!) and even tried to get smart with me. I reminded them that I am a multi-year Platinum PC member and didn't appreciate being treated like a schmuck but they were just too busy listening to themselves. It will be a cold day in hell before I ever stay there again.

Room Tip: Just stay elsewhere unless you want to be treated like garbage
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Jaime M about The Holiday Inn Niagara Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review
December 21, 2012
Thank you for taking out the time to leave us feedback on our hotel service. I apologize that your experience was not pleasant with our front desk staff. We will address this issue with the employees immediately. I would like to thank you for being a Platinum member and also a repeat guest at our hotel. We strive to provide the best customer service and accommodations for our guests. I hope you will afford us the opportunity to have you stay with us in the future so that we can show you how great our staff and hotel truly is.
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Canton, Texas
2 reviews
2 helpful votes 2 helpful votes
“WOW, what great service and people.”
5 of 5 stars Reviewed November 19, 2012

The facility was very nice and the people were even nicer. Glad we stayed there. The rooms were very clean, the food was awesome and we had a great time in the pool. I travel the globe and there is no replacement for good workers. Paul and Alaina were great.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask denn55578 about The Holiday Inn Niagara Falls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Holiday Inn Niagara Falls

Also Known As:
The Holiday Inn Niagara Falls Hotel
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls
Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 48 hotels in Niagara Falls
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 
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The Holiday Inn Niagara Falls
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