Excellent experience, rooms were very nice and clean. I was blown away by how friendly and
helpful the staff was. The front desk attendant went above and beyond to help us out and make
out stay very enjoyable. would recommend this hotel to anyone

I stayed here while attending a conference in Niagara Falls (the Conference Center is about 5 minutes walking distance). The lobby and front desk staff were okay; they were efficient in getting me in to my room. The bedroom was also okay. While it wasn't without it's problems, it wasn't nearly as bad as some other reviewers made out. The flooring is laminate, not carpeting, which is different. I think it's probably easier to care for and clean verses carpeting which stains easily. However, some of the boards were peeling up. The toilet leaked tank must have been leaking b/c it would refill itself for a few seconds every so often. The heating in the room was more than adequate, albeit loud.

I was unfortunate enough to be staying here for one night during some teen hockey tournament. The kids ran up and down hallways, knocked on doors and randomly rang guest rooms for a few hours during the night. This didn't make for a restful sleep but luckily they were gone after the first night and my next two nights were without incident.

The little snack shop in the lobby never seemed to be open. Considering the dearth of coffee shops and convenience shops in the area around this hotel, it would have been nice to be able to get a cup of coffee to go in the morning without having to walk outside for ten minutes to the nearest (and open) shop (in the casino).

The location of the hotel is not bad. If you're on the upper floors, you can see the upper rapids and the Canadian side if your room is located on the right side of the building. You can walk to the top of the falls in about 5-10 minutes or to the Rainbow Bridge in 10-15 minutes. There are very few open restaurants around however, and the rest of Niagara Falls, NY is pretty desolate. The casino is closeby if you're in to that sort of thing - they do have a few restaurant choices. The Visitor's Center is a block away.

We stayed at the Holiday Inn for a hockey tournament Nov 1-4. I was surprised at how dingy and dirty the lobby looked. Our room was adequate, however the beds are extremely uncomfortable. Since we were at a hockey tournament we were expecting an increase in the room charge and many kids running around, but what we weren't expecting was Holiday Inn's lack of control of the guests that were causing havoc throughout the hotel very late in the evening hours. I felt bad for anyone staying there that was not a part of the tournament. We were kept up until 2am with older kids running through the hallways banging on doors, calling rooms while their parents were in the common area partying. When I asked for a late check out the next (2hours) I was refused. We had to be up at 5am for a game and we were exhausted. I did not appreciate Holiday Inn's lack of compassion and do not believe they lived up the their quality guarantee. And Holiday Inn's motto of kids eating free apparently doesn't apply when there are a large number of kids staying at the hotel. If our team enters this tournament next year I will not be going if we get assigned the Holiday Inn as our hotel.

Yes, the rooms are a bit dated, but they are very comfy, the staff great, and the restaurant yummy. My Aussie friend was quite happy with everything, and it was his birthday! It was an easy walk to Goat Island, and the American side of the falls, so it was rather well situated. And we were lucky enough to have a room with a view! Thanks so much!