We stayed at the Holiday Inn for a hockey tournament Nov 1-4. I was surprised at how dingy and dirty the lobby looked. Our room was adequate, however the beds are extremely uncomfortable. Since we were at a hockey tournament we were expecting an increase in the room charge and many kids running around, but what we weren't expecting was Holiday Inn's lack of control of the guests that were causing havoc throughout the hotel very late in the evening hours. I felt bad for anyone staying there that was not a part of the tournament. We were kept up until 2am with older kids running through the hallways banging on doors, calling rooms while their parents were in the common area partying. When I asked for a late check out the next (2hours) I was refused. We had to be up at 5am for a game and we were exhausted. I did not appreciate Holiday Inn's lack of compassion and do not believe they lived up the their quality guarantee. And Holiday Inn's motto of kids eating free apparently doesn't apply when there are a large number of kids staying at the hotel. If our team enters this tournament next year I will not be going if we get assigned the Holiday Inn as our hotel.

Yes, the rooms are a bit dated, but they are very comfy, the staff great, and the restaurant yummy. My Aussie friend was quite happy with everything, and it was his birthday! It was an easy walk to Goat Island, and the American side of the falls, so it was rather well situated. And we were lucky enough to have a room with a view! Thanks so much!

The Holiday Inn Niagara Falls has served this guest starting in October,1987 fo my first stay here for Niagara University Alumni Weekend. 25 years later,it has served this Platinum Priority Club guest with tremendous appreciation. Stayed on a gift certificate in room 704. Was a lovely suite with a bedroom and a living area. Has 2 TV sets, refigerator,microwave, a sofa, and a carpeted living area and an allergen proof floor at the entrance.

The strength of this hotel has always been its excellent service, cuisine, management, and housekeeping, My room was ready at 1 p.m. and expertly served by housekeeping. Tina at the Front Desk checked me in with warmth and appreciation for my return business. Mary Greenfield, the Front Office Manager, remembered me from my October, 2009 stay and suggested that I try the pot roast for dinner in their Peppertree Restaurant. It turned out to be a great choice.

The Management Team at this hotel is exceptional. Sharon Hauser, the GM has been here for my 2005-2009 stays,along with one this July.Gayle Nowak, the Asst. GM, Terri MacDonald Gale,the Director Of Sales, and Michelle Spaeth, the Sales Coordinator have worked with me before and will return to the hotel from 1/1/13-1/4/13 because of all of their many efforts for me.

Their Peppertree Restaurant (see separate review) is much better than your average Holiday Inn Restaurant. Their Louisiana Gumbo Soup and Pot Roast were well-served by Dan and Kayla was an exceptional hostess and server as well.

The Holiday Inn Niagara Falls can best be described as a hotel that has always exceeded my expectations. The stay was a tribute to the many employees that have served me well over the years. It was also memorable to see some of the staff dressed up for Halloween as well-they have a tremendous spirit and enthusiasm for the guests. Please find out for yourself how outstanding the Holiday Inn Niagara Falls is by staying there and seeing first hand how caring and supportive a hotel staff can possibly be.

Walking into the hotel, it looked ok. The front desk personnel were very friendly and helpful. However, the rooms, I would rate a 4 out of a 10. The bathroom was clean but very aged and the shower curtain rod was coming out of the wall. The rooms were pretty dated although we did have a pretty nice TV. I was disappointed in this Holiday Inn.

On the bright side, the restaurant and personnel were very nice! We were convenient to the Falls so we didn't have to drive much except to find additional restaurants. I was surprised at how 'depressed' the US side of the Falls are compared to the Canadian side.