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“Extremely disappointed - stay elsewehre” 2 of 5 stars
Review of The Holiday Inn Niagara Falls

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The Holiday Inn Niagara Falls
3.0 of 5 Hotel   |   114 Buffalo Avenue, Niagara Falls, NY 14303   |  
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Ranked #17 of 48 hotels in Niagara Falls
Dearborn, Michigan
1 review
1 helpful vote 1 helpful vote
“Extremely disappointed - stay elsewehre”
2 of 5 stars Reviewed November 11, 2012

We stayed at the Holiday Inn for a hockey tournament Nov 1-4. I was surprised at how dingy and dirty the lobby looked. Our room was adequate, however the beds are extremely uncomfortable. Since we were at a hockey tournament we were expecting an increase in the room charge and many kids running around, but what we weren't expecting was Holiday Inn's lack of control of the guests that were causing havoc throughout the hotel very late in the evening hours. I felt bad for anyone staying there that was not a part of the tournament. We were kept up until 2am with older kids running through the hallways banging on doors, calling rooms while their parents were in the common area partying. When I asked for a late check out the next (2hours) I was refused. We had to be up at 5am for a game and we were exhausted. I did not appreciate Holiday Inn's lack of compassion and do not believe they lived up the their quality guarantee. And Holiday Inn's motto of kids eating free apparently doesn't apply when there are a large number of kids staying at the hotel. If our team enters this tournament next year I will not be going if we get assigned the Holiday Inn as our hotel.

Room Tip: I would not stay here during a hockey tournament and be prepared for uncomfortable beds and no carpe...
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, November 24, 2012
Thank you for taking the time to leave us feedback on our hotel. We are genuinely concerned when we receive negative guest comments about our property.
We schedule additional security during hockey tournaments to patrol the hotel floors and common areas. We do our best to keep everybody contained and the noise level down.
It is Holiday Inn’s policy that the kids do not eat free if staying at a group rate. It is a clause that is apart of the IHG group bookings contract. Kids do not eat free with group rates because they are discounted.
Unfortunately, a late check out cannot be permitted to anyone in the tournament. Late check outs are based upon availability. If we allow one room to check out late, then it would only be fair to allow every room in the tournament to check out late. Our staff would not have adequate time to clean and prepare the rooms for 4:00pm check in.
Please be advised that your observations were forwarded to our Guest Service manager and General Manager. We hope you will offer us the opportunity of hosting you again at our hotel in the future and for us to show you how great our hotel truly is.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Freeport, Maine
1 review
4 of 5 stars Reviewed November 9, 2012

Yes, the rooms are a bit dated, but they are very comfy, the staff great, and the restaurant yummy. My Aussie friend was quite happy with everything, and it was his birthday! It was an easy walk to Goat Island, and the American side of the falls, so it was rather well situated. And we were lucky enough to have a room with a view! Thanks so much!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cleveland, Ohio
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 7, 2012

Our son had a hockey tournament and the HI was selected as our team hotel for the weekend tournament. The prices were set between the tournament the hotel. On the plus side for the hotel, it is in a great location, Goat Island is a 5 min walk, as is the casino. The Rainbow Bridge is a very short drive as well. The brunch we had was ok and the service was very friendly. We stayed on a Friday and Saturday and the bar seemed to close up very early considering that there were a lot of hockey teams staying at the facility. The room was big enough for the family and clean. Overall, it was ok, nothing special, nothing horrible. If you book here, make sure you ask to make sure there is not a hockey tournament going on. I couldn't imagine trying to get a nice nights sleep with all the kids running all through the hotel. I assume that they try to put the teams on the same floors and keep the regular guests on different ones, but all of the kids take over every where.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lucknow, India
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 19, 2012

As Claimed by website Our Niagara Falls hotel is located just steps from the mighty Falls in the heart of the Falls view hotel this hotel indeed is just a few step from the falls we traveled in the hotel in march may be due to off season not very crowded but very conveniently located and we loved all moment at our stay.
Hotel was running a promotional offer dine and casino package which we took contains of some amount of casino voucher along with dinner for two and it was the best decision we made they have a good chef and service was great we enjoyed everything would love to go back there again..

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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portsmouth
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 16, 2012

We chose this holiday inn because it was nearest to the Falls, not a very good choice. Staff not very welcoming or helpful. The bar didn't open until 5pm. We had one dinner at the hotel, because there weren't any decent restaurants near by, and all I would say is it was okay. The area surrounding the hotel was tacky and we felt most uncomfortable walking around at night. It was within a short walk from the Falls, which was great, but if we go back we would probably stay on the Canadian side - much more up market.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 12, 2012

The hotel is in a good location for walking down to the falls and the visitors centre is just at the bottom of the car park. The staff were friendly at reception and at breakfast in the morning.

The lifts were a pain and kept having to be reset on the one night we were there and at one point it was reset whilst I was in it causing it to "drop" back down to the basement floor.

Rooms had been recently re-decorated however as per previous comments poor quality laminate flooring, beds not incredibly comfy and very noisy plus the door looked like it had been forced at some point which is never a reassuring sight.

Ok breakfast buffet, lovely selection of fresh fruit and pastries and cooked what you would expect from a help your self selection.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Rooms
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Culpeper, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed October 9, 2012

Walking into the hotel, it looked ok. The front desk personnel were very friendly and helpful. However, the rooms, I would rate a 4 out of a 10. The bathroom was clean but very aged and the shower curtain rod was coming out of the wall. The rooms were pretty dated although we did have a pretty nice TV. I was disappointed in this Holiday Inn.

On the bright side, the restaurant and personnel were very nice! We were convenient to the Falls so we didn't have to drive much except to find additional restaurants. I was surprised at how 'depressed' the US side of the Falls are compared to the Canadian side.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, October 19, 2012
Thank you for taking the time to leave us honest feedback on our hotel. I’m happy to hear our restaurant and front desk staff were friendly and helpful to you. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please be advised that your observations were forwarded to our chief engineer and General Manager. We hope you well afford us the opportunity of welcoming you back to our hotel in the near future and for us to show you how great our hotel truly is.
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Additional Information about The Holiday Inn Niagara Falls

Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
The Holiday Inn Niagara Falls Hotel
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls
Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 48 hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Official Description (provided by the hotel):
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 
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