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The Holiday Inn Niagara Falls: Traveler Reviews

3.0 of 5
114 Buffalo Avenue, Niagara Falls, NY 14303
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The Holiday Inn Niagara Falls
Ranked #16 of 48 hotels in Niagara Falls
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291 reviews from our community

Traveler rating
    47
    97
    75
    35
    37
See reviews for
Families
104
 
Couples
88
 
Solo
11
 
Business
13
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Lewiston, New York
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“My Finest Stay At This Hotel”
5 of 5 stars Reviewed November 8, 2012

The Holiday Inn Niagara Falls has served this guest starting in October,1987 fo my first stay here for Niagara University Alumni Weekend. 25 years later,it has served this Platinum Priority Club guest with tremendous appreciation. Stayed on a gift certificate in room 704. Was a lovely suite with a bedroom and a living area. Has 2 TV sets, refigerator,microwave, a sofa, and a carpeted living area and an allergen proof floor at the entrance.

The strength of this hotel has always been its excellent service, cuisine, management, and housekeeping, My room was ready at 1 p.m. and expertly served by housekeeping. Tina at the Front Desk checked me in with warmth and appreciation for my return business. Mary Greenfield, the Front Office Manager, remembered me from my October, 2009 stay and suggested that I try the pot roast for dinner in their Peppertree Restaurant. It turned out to be a great choice.

The Management Team at this hotel is exceptional. Sharon Hauser, the GM has been here for my 2005-2009 stays,along with one this July.Gayle Nowak, the Asst. GM, Terri MacDonald Gale,the Director Of Sales, and Michelle Spaeth, the Sales Coordinator have worked with me before and will return to the hotel from 1/1/13-1/4/13 because of all of their many efforts for me.

Their Peppertree Restaurant (see separate review) is much better than your average Holiday Inn Restaurant. Their Louisiana Gumbo Soup and Pot Roast were well-served by Dan and Kayla was an exceptional hostess and server as well.

The Holiday Inn Niagara Falls can best be described as a hotel that has always exceeded my expectations. The stay was a tribute to the many employees that have served me well over the years. It was also memorable to see some of the staff dressed up for Halloween as well-they have a tremendous spirit and enthusiasm for the guests. Please find out for yourself how outstanding the Holiday Inn Niagara Falls is by staying there and seeing first hand how caring and supportive a hotel staff can possibly be.

Room Tip: 7th Floor serves as the Priority Club floor. Even numbered rooms have views of the Niagara Rapids.
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Culpeper, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Pretty Disappointed!”
3 of 5 stars Reviewed October 9, 2012

Walking into the hotel, it looked ok. The front desk personnel were very friendly and helpful. However, the rooms, I would rate a 4 out of a 10. The bathroom was clean but very aged and the shower curtain rod was coming out of the wall. The rooms were pretty dated although we did have a pretty nice TV. I was disappointed in this Holiday Inn.

On the bright side, the restaurant and personnel were very nice! We were convenient to the Falls so we didn't have to drive much except to find additional restaurants. I was surprised at how 'depressed' the US side of the Falls are compared to the Canadian side.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review
October 19, 2012
Thank you for taking the time to leave us honest feedback on our hotel. I’m happy to hear our restaurant and front desk staff were friendly and helpful to you. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Please be advised that your observations were forwarded to our chief engineer and General Manager. We hope you well afford us the opportunity of welcoming you back to our hotel in the near future and for us to show you how great our hotel truly is.
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Mclean VA
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Awesome experience till now”
5 of 5 stars Reviewed September 30, 2012 via mobile

Very clean. Super comfy. Very well decorated and organized. The view frm the room is decent. Bed is hard and comfortable, gr8 furniture, plasma tv, big vanity mirror in room. Much better than most Sheraton and Hiltons I have stayed in.

Wish this was as close as Comfort Inn is to the falls.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
“Look around for something else”
2 of 5 stars Reviewed September 25, 2012

We booked two non smoking rooms and were put on a smoking floor. The hall was the stinkest foulest place. The rooms stunk and they were unable to move us. We were unable to sleep because the room was so foul. Breakfast was awful. Honestly, there are so many good B & B's and other options I can find nothing to recommend this hotel. I guess the location was pretty good.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review
October 3, 2012
Thank you for taking the time to leave feedback on our hotel. We work hard to accommodate all of our guests and make them comfortable. When booking a standard room, you forgo your option to choose the room type you prefer. If you do have specific preferences, such as smoking or non smoking, 2 double beds or 1 king, booking the room you prefer will guarantee you get the type of room you need. A standard room is any room that is available in the hotel.

Our breakfast buffet includes unlimited bacon, sausage, eggs, skillet potatoes, fresh fruit, bagels, muffins, breakfast breads, danishes, pancakes, French toast, cereal, yogurt, juice, milk, coffee, and tea. On the weekends, our buffet also includes a manned omelet station in which you can make your own combinations to create as many omelets as you like. We also offer a full menu of entrees to choose from if you prefer.
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7 hotel reviews
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5 helpful votes 5 helpful votes
“Don't stay.”
2 of 5 stars Reviewed September 23, 2012

We stayed here on the way to Bar Harbor, Maine. We thought we'd catch the Falls at night and that was great but they really shouldn't charge an arm and a leg because of their proximity to the Falls. The room was old fashioned, the door didn't shut firmly and it had an overall appearance of tacky and run down.
Most Hotels do a rehab from time to time but this place adds to the retro experience that the Falls are and not in a good way.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review
October 3, 2012
Thank you for your honest feedback. Over the past few years, our hotel has been renovated a few times. Our remodeling began when we first became a Holiday Inn in 2008. In the winter of 2010, we replaced all of the furniture and soft goods in the rooms. Then in 2011, we replaced the wallpaper and refinished all of the ceilings in the rooms. We also removed and replaced all of the carpeting in the hotel common areas. Our staff reports any defects in the hotel directly to our general manger. She responds by fixing the problem or replacing what is needed immediately.
Our hotel is located directly across from the Niagara Falls State Park; this is why hotels in our immediate area charge a premium rate for their hotel rooms. We are a seasonal destination, so during the nice weather we have very high demand. We appreciate you taking the time to give us your opinion of our hotel.
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Additional Information about The Holiday Inn Niagara Falls

Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
The Holiday Inn Niagara Falls Hotel
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls
Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 48 hotels in Niagara Falls
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 
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The Holiday Inn Niagara Falls
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