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“Great hotel to view the USA Niagara Falls” 3 of 5 stars
Review of Comfort Inn The Pointe

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Comfort Inn The Pointe
2.0 of 5 Hotel   |   1 Prospect Pointe, Niagara Falls, NY 14303   |  
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Ranked #8 of 48 hotels in Niagara Falls
New Zealand
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“Great hotel to view the USA Niagara Falls”
3 of 5 stars Reviewed February 7, 2013

We flew from New York City rather than getting one of the expensive day excursion offered by most hotels' concierge which we can choose our own earlier flight with a night stay and still save over 30% of their offers. We stayed at this well located hotel where you can hear the roar of the falls from the higher room (fall view) we paid for. Service was quick & friendly. We went for a nearby stroll whilst waiting for our room and one can see the location is near the Hard Rock cafe and other eateries and near the park that leads to the fall. Breakfast at the Inn was very average but expected for the hotel rating. It is a good location for exploring the Falls on the USA side, walking distance to take the "trolley" ride with an excellent commentary and doing all the touristic activities if you are up to it. We won't be back to Niagara Falls as overall it is very commercialized and the allure of the Falls was not as grandeur or exciting as one expects. Still it is one less well known attraction that we had visited.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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439 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 14, 2012

We chose this hotel for its proximity to the falls and the rather good reviews from the others. For the price that we paid, I'm pretty satisfied with the room size and cleanliness. We are glad the front desk allow us early check in as we have a long night travelling from NY.

The basic breakfast thou nothing WOW is sufficient enough. I personally enjoyed the waffle station that allows you to make your own waffle. However, be prepared for queue should the occupency rate is high. As there's only 1 maker and each waffle takes about 2min.

If you don't drive, you can get free trolly pass from the front desk. And the trolly will bring you to the factory outlet. The front desk even give us a green card for further discount at paticipating retail shops at the outlet. It's a steal. The bus stop is just 5mins walk away from the hotel. However, the frequency of the trolly is almost hourly during off peak season. So make sure you check the time before going.

The hotel is also near to the rainbow bridge which you can walk over to Canada side and have a different view of the fall.

Overall, we have a wonderful stay and would surely recommend this hotel.

Room Tip: Ask for a room facing the falls
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 22, 2012

We chose to stay at the Comfort Inn The Point for a couple nights over a weekend that included catching a show at the Seneca Casino, and a lot of shopping. As a ‘basic’ hotel, the CITP was perfectly adequate in every way, and, by the same token, utterly unexceptional as well. How does on judge a hotel when both aspirations and expectations are modest? The room appeared to be clean, with only a bit of tatter showing here and there. Everything worked, although the bathroom fan sure was noisy. The bed comes with those little “euro’ pillows, which both my wife and I hate, we actually picked up a couple of low end regular pillows when we were out in a discount department store. The television is indeed a flat screen (42 inch, I think); however, many of the channels were fairly fuzzy analog. I couldn’t find an –on-screen channel guide anywhere, so the only option was to ‘video-walk’ through the 30 or o channels. We had no issues with the wifi internet connection.

The public areas were, being polite, functional, if not inspiring. The lobby was utilitarian in the extreme, with no furniture whatsoever; it might have been just as well, as the sofas adjacent to the elevator “lobbies” looked pretty tired, albeit sound. The gift shop appended to the lobby was sparsely stocked; on the other hand, its mere existence was a pleasant surprise. A security guard was stationed near the front door in the evenings. The included breakfast was in the basement, presumably in a converted meeting room…one felt like they were approaching, if not in, the bowels of the hotel getting to it. Once there, an adequate breakfast of scrambled eggs and round sausage was offered, along with the typical selection of a couple of cereals, a waffle iron, yogurt, pastries, and fruit.

In terms of location, it’s probably a lot better in July or August, when the falls themselves have more appeal, as the hotel is very close to the American falls. However, in the context of a mid-November shopping and gambling trip, there’s less appeal. I may also be bitter, because we were given a “city-view” room, where city view means parking lot, an abandoned 70s-style building, a horror house plastered with for sale signs, and the Seneca Casino, 500 yards further. Said casino, and the Bear’s Den was, for us, about an 8 minute walk. There is no shopping particularly close to CITP; the outlet mall is about 12 minutes away by car.

We got what we expected: an adequate hotel at a mid-range price within that market space between the more interesting Seneca Hotel and Giacomo on one hand, and the highway-side Super 8’s and EconoLodges on the other.

Room Tip: This hotel is in one of those locations where every room should face the same direction: the falls...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 18, 2012

We chose this hotel for its proximity to falls and park and it is the closest hotel to the attractions. The room was average in every way, amenities and cleanliness; but somewhat tired and will need some work in the not too distant future. Elevators were few, slow, and heavily used.

The breakfast room was very full of people each day but it had adequate supplies and acceptable staffing. The food selection and quality was slightly above average.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 15, 2012

When you drive up, it doesn't give the appearance of a nice hotel but once inside I think its quite nice. It is literally steps from the Niagara Falls State Park. I have stayed here probably 4 to 5 times now as I am in Niagara Falls for business quite often. I pretty much always choose this hotel now because of its location and the staff are quite polite. The rooms aren't spectacular and could probably use some updating but they are very nice and comfortable. I always sleep very well there. Issues I have with the stay there isn't really the hotels fault, for example there aren't many close by places to eat or shop within walking distance except a Hardrock Cafe. But this is only because the city of Niagara Falls seems to be suffering in this bad economy so much is closed on the New York side and its certainly not the hotels fault. The breakfast that the hotel offers every morning is awesome! I love the waffle irons! It is really nice to be able to eat breakfast at the hotel instead of trying to buy it elsewhere. It is close enough to all major attractions and affordable. I would reccommend staying here to anyone, its not fancy by any means but it is a very comfortable place to stay.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 12, 2012

Booked for 1 night and it was a great location as this is the american side of the falls and its not crazy with people trying to grab your money. The Hotel is old but serves the purpose. Staff at the front desk very pleasent and helpful, they seemed to like their jobs which is hard to find these days. The breakfast was good and alot of choices to be made and left feeling good. Then a walk around Niagara Park to see a goo part of the falls. Very pleased - and hope to return soon

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mount Dora, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 of 5 stars Reviewed November 6, 2012

Location, location, location for this one is the key word. It was pricer than I expected from internet reviews but not feasible to drive across to Canadian side for my stay. It does need tremendous updating, staff had challenges with hospitality and security in the area was questionable. But great access to walking to sights both in Canada and USA.

Room Tip: definitely not on ground level as housekeeping routinely aires out room by opening windows and they...
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Inn The Pointe

Address: 1 Prospect Pointe, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#7 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn The Pointe 2*
Reservation Options:
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Also Known As:
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn Pointe
Comfort Inn Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Niagara Falls

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