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All 47 Niagara Falls hotels

Comfort Inn The Pointe: Traveler Reviews

2.0 of 5
1 Prospect Pointe, Niagara Falls, NY 14303
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Comfort Inn The Pointe
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Ranked #9 of 47 hotels in Niagara Falls
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310 reviews from our community

Traveler rating
    69
    134
    81
    20
    6
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Families
110
 
Couples
124
 
Solo
12
 
Business
4
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto, Ontario
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
39 helpful votes 39 helpful votes
“Not The Freshest; Good Location For Falls, Not So Much For The 'City'”
3 of 5 stars Reviewed November 22, 2012

We chose to stay at the Comfort Inn The Point for a couple nights over a weekend that included catching a show at the Seneca Casino, and a lot of shopping. As a ‘basic’ hotel, the CITP was perfectly adequate in every way, and, by the same token, utterly unexceptional as well. How does on judge a hotel when both aspirations and expectations are modest? The room appeared to be clean, with only a bit of tatter showing here and there. Everything worked, although the bathroom fan sure was noisy. The bed comes with those little “euro’ pillows, which both my wife and I hate, we actually picked up a couple of low end regular pillows when we were out in a discount department store. The television is indeed a flat screen (42 inch, I think); however, many of the channels were fairly fuzzy analog. I couldn’t find an –on-screen channel guide anywhere, so the only option was to ‘video-walk’ through the 30 or o channels. We had no issues with the wifi internet connection.

The public areas were, being polite, functional, if not inspiring. The lobby was utilitarian in the extreme, with no furniture whatsoever; it might have been just as well, as the sofas adjacent to the elevator “lobbies” looked pretty tired, albeit sound. The gift shop appended to the lobby was sparsely stocked; on the other hand, its mere existence was a pleasant surprise. A security guard was stationed near the front door in the evenings. The included breakfast was in the basement, presumably in a converted meeting room…one felt like they were approaching, if not in, the bowels of the hotel getting to it. Once there, an adequate breakfast of scrambled eggs and round sausage was offered, along with the typical selection of a couple of cereals, a waffle iron, yogurt, pastries, and fruit.

In terms of location, it’s probably a lot better in July or August, when the falls themselves have more appeal, as the hotel is very close to the American falls. However, in the context of a mid-November shopping and gambling trip, there’s less appeal. I may also be bitter, because we were given a “city-view” room, where city view means parking lot, an abandoned 70s-style building, a horror house plastered with for sale signs, and the Seneca Casino, 500 yards further. Said casino, and the Bear’s Den was, for us, about an 8 minute walk. There is no shopping particularly close to CITP; the outlet mall is about 12 minutes away by car.

We got what we expected: an adequate hotel at a mid-range price within that market space between the more interesting Seneca Hotel and Giacomo on one hand, and the highway-side Super 8’s and EconoLodges on the other.

Room Tip: This hotel is in one of those locations where every room should face the same direction: the falls...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
“Average hotel with a great location.”
3 of 5 stars Reviewed November 18, 2012

We chose this hotel for its proximity to falls and park and it is the closest hotel to the attractions. The room was average in every way, amenities and cleanliness; but somewhat tired and will need some work in the not too distant future. Elevators were few, slow, and heavily used.

The breakfast room was very full of people each day but it had adequate supplies and acceptable staffing. The food selection and quality was slightly above average.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Albany, New York
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Affordable hotel very close to the falls”
4 of 5 stars Reviewed November 15, 2012

When you drive up, it doesn't give the appearance of a nice hotel but once inside I think its quite nice. It is literally steps from the Niagara Falls State Park. I have stayed here probably 4 to 5 times now as I am in Niagara Falls for business quite often. I pretty much always choose this hotel now because of its location and the staff are quite polite. The rooms aren't spectacular and could probably use some updating but they are very nice and comfortable. I always sleep very well there. Issues I have with the stay there isn't really the hotels fault, for example there aren't many close by places to eat or shop within walking distance except a Hardrock Cafe. But this is only because the city of Niagara Falls seems to be suffering in this bad economy so much is closed on the New York side and its certainly not the hotels fault. The breakfast that the hotel offers every morning is awesome! I love the waffle irons! It is really nice to be able to eat breakfast at the hotel instead of trying to buy it elsewhere. It is close enough to all major attractions and affordable. I would reccommend staying here to anyone, its not fancy by any means but it is a very comfortable place to stay.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“GREAT LOCATION”
4 of 5 stars Reviewed November 12, 2012

Booked for 1 night and it was a great location as this is the american side of the falls and its not crazy with people trying to grab your money. The Hotel is old but serves the purpose. Staff at the front desk very pleasent and helpful, they seemed to like their jobs which is hard to find these days. The breakfast was good and alot of choices to be made and left feeling good. Then a walk around Niagara Park to see a goo part of the falls. Very pleased - and hope to return soon

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mount Dora, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“great location, unfortunately had to stay here”
2 of 5 stars Reviewed November 6, 2012

Location, location, location for this one is the key word. It was pricer than I expected from internet reviews but not feasible to drive across to Canadian side for my stay. It does need tremendous updating, staff had challenges with hospitality and security in the area was questionable. But great access to walking to sights both in Canada and USA.

Room Tip: definitely not on ground level as housekeeping routinely aires out room by opening windows and they...
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Susan H about Comfort Inn The Pointe
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Additional Information about Comfort Inn The Pointe

Also Known As:
Comfort Inn The Pointe Hotel Niagara Falls
Comfort Inn The Pointe Hotel
Comfort Inn Pointe
Comfort Inn Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn The Pointe Niagara Falls
Address: 1 Prospect Pointe, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#8 Family Hotels in Niagara Falls
Price Range: $$
Hotel Class:2 star (2*)
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