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“great value for shopping trip” 4 of 5 stars
Review of BEST WESTERN Summit Inn

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BEST WESTERN Summit Inn
2.0 of 5 Hotel   |   9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909   |  
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Ranked #6 of 53 Hotels in Niagara Falls
Certificate of Excellence
Kitchener, Ontario, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“great value for shopping trip”
4 of 5 stars Reviewed September 27, 2013

I wanted to find a hotel at a reasonable rate for a shopping trip to the US and a colleague recommended this hotel. It is a short drive from the Canada-US Rainbow bridge border crossing, easy to find and close to the premium fashion outlet mall. The hotel was quiet and very clean. From the style of the bathrooms, the hotel is a little older, but the carpets and décor have been renovated and are pretty nice. I liked that the bathrooms have the toilet and shower are together in a little room and the sink and mirror are just outside in their own area (but still apart from the rest of the room), which allows someone to use the sink and get ready even though the shower is occupied. The mini fridge in the room came I handy for our drinks and food. I did not have time to use the pool. A hot breakfast was included in the hotel price, which was very convenient and was pretty good. I made my own waffle (delicious) and had scrambled eggs, sausage, yogurt, a fresh apple and a tea to go, which I ate while reading the morning paper in the breakfast room. The room was spacious and bright. The staff were helpful in keeping our bags after checkout, while we continued to shop. Great value for the money!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, September 29, 2013
Thank you so much for your kind review!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Minneapolis, Minnesota
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 27, 2013

This room was nicer than I expected for the price so I was very pleased! New carpet, drapes, pictures on the walls. Everything looks newly remodeled. Breakfast was great! A nice variety. The only complaint I have is that my room in the sink area before you enter the bathroom had a strong mildew odor. Also I reported a faulty smoke detector that kept emitting a very loud chirp every 60 seconds. No one ever came to silence it so we had to crawl up on a chair and do it.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, September 29, 2013
I apologize for the inconvenience of the smoke alarm! If you could please contact me and let me know which date you stayed so that I can have a conversation with that staff member regarding promptness of service I would very much appreciate it! Thank you for staying with us.

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed September 24, 2013

We selected this hotel for our stay while attending my 50Th High School Reunion. The hotel has been redone with new carpets throughout, new beding and room decorations. It is an excellent place to stay while in Niagara Falls.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, September 29, 2013
Thank you so much for your kind review!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmira, United States
1 review
4 of 5 stars Reviewed September 23, 2013

Was very clean, comfortable and quiet. Was able to get a lot of work done in between meetings with pretty decent WIFI connection. Breakfast was to be expected. Will certainly stay again if in the area for business or pleasure.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, September 29, 2013
Thank you so much for your kind review!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 23, 2013

We had 3 rooms and each of them were very clean and well maintained. I could not believe how good the breakfast was. Lots to choose from and several fresh fruits. Location was perfect. Very close to where we wanted to be and near the Falls. Thank you

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, September 29, 2013
Thank you so much for your kind review!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evington
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 23, 2013

The bed was excellent. The breakfast was better than average. The staff was very helpful. One night we came back from Niagara Falls late and we had a flat tire. They looked up online where we could get it fixed for the next morning. And seemed to care that we were inconvenienced. The 2 ladies at the desk were awesome.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, September 29, 2013
Thank you so much for your kind review!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, Ontario, Canada
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 22, 2013

For the money we paid for one night it worth the money . The hotel is located close to the main attractions and shopping malls. The staff is friendly and the hotel is clean, quiet , smoking free atmosphere and it offers a nice hot breakfast that include scramble eggs, sausages, fruits, pastries, waffles and the best coffee.

The inside heated pool is immaculate clean . We enjoy it a lot. Will be great if the pool towels are located In the pool area instead of go to the reception.

We recomend this hotel. We will come back for Christmas time.

Room Tip: Out room 101 is espacious and close to the dinning room. The wall air conditioner work perfect ad it...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, September 29, 2013
Thank you so much for your kind review!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about BEST WESTERN Summit Inn

Address: 9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Business Center with Internet Access Free Breakfast
Hotel Style:
#3 Best Value Hotel in Niagara Falls
#4 Romantic Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#6 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Summit Inn 2*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Niagara Falls
Best Western Summit Inn Niagara Falls

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