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“Great value” 5 of 5 stars
Review of BEST WESTERN Summit Inn

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BEST WESTERN Summit Inn
2.0 of 5 Hotel   |   9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909   |  
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Stay 2X get $50 gift card
Ranked #6 of 50 Hotels in Niagara Falls
Certificate of Excellence 2014
Tillsonburg, Canada
Senior Contributor
41 reviews 41 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
“Great value”
5 of 5 stars Reviewed April 6, 2013

Above average hotel for a great price. Large, comfortable bed, nicely furnished, clean. Separated bathroom so while someone's in the shower, another person can use the sink on the other side of the door. Bathroom recently refurbished. Hot breakfast with a good assortment of choice. Sausage, eggs, waffles, fruit, yogurt, cereal, toast, pastries, tea, coffee. Free wifi without a complicated 20 digit code to enter. Friendly staff. Neighborhood is a bit shabby but close to the outlet mall.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, April 8, 2013
Thank you very much for your kind review! We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Poland, Ohio, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 4, 2013

loved it but should have kleenex in the room; the pool was awesome very warm and so clean!!! the front desk people were absolutely wonderful gave very excellent directions to anywhere and told you when traffice would be awful!!! room was very sound proof!! the buffet in the morning the girl who worked it was so good it was clean and very filled at all times!!


  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, April 5, 2013
Thank you very much for you review! I apologize that there was no kleenex in your room. If you could please contact me to let me know which room you were in so that I can speak to the housekeepers responsible for your room, I would appreciate it. We hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager
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Welland, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

Stayed at Summit Inn Mar. 31/2013..night before flying south. Desk clerk was very polite and friendly. Hotel (non smoking) was very clean and no smoky smell in the halls like many so called non smoking rooms. Room was very clean and fresh. Breakfast was exceptional with scrambled eggs if you choose. The prices are very respectable and worth the stay. Highly recommend staying there. Thanks Best Western for a pleasant night. 2 thumbs up.

Room Tip: sleep quality was not the hotels fault..just some disrespectful guests letting there kids run up and...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, April 2, 2013
Thank you very much for your kind review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pickering, Ontario
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 1, 2013

We tried this hotel for the first time, and really enjoyed it.

Pro's - It's clean, spacious, pool area looked nice (didn't try it though), gym had older equipment but still worked, a hot complimentary breakfast was a nice plus, all staff especially front desk staff very pleasant to deal with. Everything you need including good shopping is right around the corner, and the Walmart is open 24/7

Con's - washroom not well designed, the washroom door barely clears the toilet, and the toilet is smaller than normal.

This hotel is not located in what appears to be a very nice area (it is Buffalo), and not a bad idea to park at the front of the hotel where more lighting is available. The side and rear of the parking lot is in bad shape, lighting is not as good, and to one side there is a trailer park which is seperated by a field. Anything valuable bring to your room, don't leave in your car.

- Its only a 2 story building, but no elevators, if you have mobility issues or a lot of heavy stuff, request a room on the first floor

If you book early, it can be quite inexpensive, and probably one of your best bangs for your buck in this area - if you have CAA, you get a further discount. If you take all necessary precautions, it can be a very enjoyable and inexpensive trip.

We will be back

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, April 2, 2013
Thank you for your review.

Please note that we are actually in a quite nice neighborhood- there are just a few businesses that are closed now due to the economy. The residential areas surrounding the hotel are fairly affluent. We also have police officers who park in the parking lot at night as they like to use our wi-fi connection to submit their reports. Although, with any hotel you stay in, you should not leave valuables such as GPS or cellphone in the vehicle because it encourages people to damage your vehicle.

We are also installing an elevator in the near future. I apologize for any inconvenience this may have caused you.

Again thank you for your review, we hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager
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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 31, 2013

We stayed there for the Easter long weekend. The hotel is very close to close to fashon outlet mall, pretty clean, friendly staff, with free nice breakfast. Swim pool is a little bit small, but the water is clean and warm.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, April 3, 2013
Thank you very much for your review! We hope to see you again.

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 25, 2013

We stayed at this hotel on March 21st and March 22nd. The receptionist Christine was very pleasant. She checked us in in no time. The room was clean and beds were comfortable.The breakfast in the morning next day was basic but not bad. They provided coffee, milk, juices,eggs, sausages, yogurt, fruits,danishes, breads, waffles.
The hotel is very convenient for shopping and just couple of kilometers away is Fahsion Outlet Mall and Walmart SuperCenter. Boulevard Mall which has Macy's and J C Penny is also about 15-20 minutes drive. There is also Kohl's also about 15 minutes drive away. There are enough restaurants in the area for a quick bite. The Niagara falls is also just 12 minutes away by car. All in all the hotel is centrally located, is clean with pleasant service.I would recommend this hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, March 26, 2013
Thank you very much for your kind review! We love having repeat guests and hope to see you again! Don't forget to use your discount if you stay with us again.

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Summit Inn

Address: 9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Business Center with Internet Access Free Breakfast
Hotel Style:
#3 Romantic Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#6 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Summit Inn 2*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls

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