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“Great Shopping Location” 3 of 5 stars
Review of BEST WESTERN Summit Inn

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BEST WESTERN Summit Inn
2.0 of 5 Hotel   |   9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909   |  
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Ranked #5 of 50 Hotels in Niagara Falls
Grimsby, Ontario
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Great Shopping Location”
3 of 5 stars Reviewed December 30, 2012

Not a bad stay, very close to the outlet mall ... we were there between xmas and new years.... lots of kids and they were extremely load running back and forth to the pool.... would ask for a room away from the pool another time.... room was large and clean... I found the bed uncomfortable, but my son's was fine.... overall we would stay again primarily for the location...

Room Tip: if you want quiet ask for a room away from the pool area....
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, January 16, 2013
Thank you very much for your review. I apologize that children were running in the halls during your stay. If you would like to contact me at the hotel directly so that we can discuss this further and I can make it right I would really appreciate it. Our phone number is 716-297-5050.

Sincerely,

Kristina Baird
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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592 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Campbellford, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 27, 2012 via mobile

We stayed for two nights just after Christmas and it was vey enjoyable. The room was very clean, nice size television, comfy bed, fridge, coffee maker and very quiet. The included breakfast was also a pleasant surprise. Waffles, scrambled eggs and a good variety of other selections made for an excellent breakfast. There are two floors but there is no elevator so if you need ground floor, make sure you stipulate that in the reservation. The hotel was all booked up during our stay, so use reservations. Would definitely stay again.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, January 16, 2013
Thank you for your kind compliments! We hope to see you again! If you book in advance you will find better prices as well - especially if you go to our website and use promo code "Canada" when you book!

-Kristina Baird
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Niagara Falls, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 26, 2012

Great room, especially for a small family. Roomy, bathroom split into the sink/vanity and shower/toilet. Lots of room. Big heated indoor pool. Arcade area for kids. Great continental breakfast with scrambled eggs, sausages, myo waffles.
Only negative are the other hotel patrons that take advantage of what the hotel offers. On this morning, we saw two ladies load up on most of the fruit in the basket, and half the yogurt from the pantry. Then they drop most of the fruit on the floor since there were so much, so they decide to peel the oranges right there to fix the problem. They then snuck out the side door but not before we notified the breakfast room staff and take the picture attached.
People, please act with more class and not ruin it for everyone else.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, December 27, 2012
Thank you for the compliments! One of the ladies who works in breakfast came up to me and told me about this particular guest. Unfortunately as it is a complimentary breakfast we really can not stop people from being rude and taking everything. The best we can do is just keep on restocking. Thank you for being a great guest!

We hope to see you again sometime!

Sincerely,

Kristina Baird
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 10, 2012

Stayed two nights for a shopping weekend. Close to everything, food, border, casino and shopping. Beds are very comfortable and over all room was ok. Not very expensive to stay either. Indoor pool was very nice. We will stay here again for sure.

Room Tip: Don't wait until last minute to check out your door key may expire.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, January 16, 2013
Thank you very much for your kind review! We hope to see you again.

-Kristina Baird
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Summit Inn

Address: 9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#3 Family Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Summit Inn 2*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls

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