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“November 2012” 3 of 5 stars
Review of BEST WESTERN Summit Inn

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BEST WESTERN Summit Inn
2.0 of 5 Hotel   |   9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909   |  
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1,000 bonus reward points
Ranked #6 of 51 Hotels in Niagara Falls
Certificate of Excellence
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719 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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English first
Toronto
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 10, 2012

Stayed two nights for a shopping weekend. Close to everything, food, border, casino and shopping. Beds are very comfortable and over all room was ok. Not very expensive to stay either. Indoor pool was very nice. We will stay here again for sure.

Room Tip: Don't wait until last minute to check out your door key may expire.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, January 16, 2013
Thank you very much for your kind review! We hope to see you again.

-Kristina Baird
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
124 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed December 10, 2012

We have stayed at many hotels in this area, and all have been old and had some form of general neglect. That is, until our recent stay at te Best Western Summit. This hotel has been recently renovated, is in a great location close to restaurants and shopping, is extremely clean, and our king room was very roomy and comfortable. The fridge and microwave in our room was a welcome surprise, as this convenience is not advertised online, nor known by the main Best Western toll free reservation staff. But the staff make this hotel great. They were all so friendly and helpful. Thank you to the woman at the front desk that sent a couple of extra blankets to our room. The breakfast area is very large, and the breakfast was adequate with typical chain hotel offerings. We finally found a good clean Niagara Falls NY hotel to stay in, on all future trips to this area!

Room Tip: King rooms, with sofabed, are all on the 2nd floor, with no elevator.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, January 16, 2013
Thank you for your kind review! Room 200 is the only room with a microwave as it is generally reserved for long term business guests. I am so glad that you enjoyed your stay! If you like, when you book again you can request specific rooms so that I can ensure you have the best stay possible!

-Kristina Baird
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Orillia, Canada
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 8, 2012

My daughter and I stayed here two nights this fall for our annual US border crossing shopping trip. Booked on line, with taxes for the two nights was just over $200. included breakfast. The room was clean , receptionist was efficient but not friendly, one of those fast talkers that always stress me out because I have poor hearing. After she repeated herself a few times talking a mile a minute I had to just hope I had the directions generally figured out. Always amazes me when I run across people that work in the "hospitality" business that don't seem to really like people. Anyway, everything was just ok. Nothing fancy for sure, I expect there are better deals to be had in the area but it suited us fine, really just somewhere to sleep off the shopping excursion. We did have a nice Italian meal at Luigi's just down the road. Good food, well priced.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review, January 16, 2013
I apologize very much if we talked too fast for your arrival. Sometimes we forget ourselves and assume that guests want to get to their rooms as quickly as possible, instead of being sensitive to possible hearing difficulties. I feel terrible. I hope if you come and stay again that you will definitely let us know if we are going to fast as we want to make everyone's stay as enjoyable as possible. Please let me know if you would like to book again so that I can ensure we are more accomodating!

Sincerely,

Kristina Baird
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Barrie
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 2, 2012

Don't know how i missed this one. Received a managers special rate offer by email and based on the other reviews decided to give it a try. Glad i did! This will be my hotel of choice when in the area. Very clean room, comfortable beds extreamly clean pool that is really heated. Rarely can you feel the warm water coming out of the jets as you can in this pool.
Adequate breakfast : sausage, (wrinkly ones), scrambled eggs (actually look edible) and waffles are the hot offerings. Big plus for me the breakfast ends at 10:30. Nice to be able to sleep in. Area is great for shopping and restaurants nearby. Next door to a bowling alley with a nice little bar in front.
Speaking of shopping across the street is a Salvation Army Thrift Shop for those inclined. I'm addicted! Thought there were some top of line mercandise there. Bought a new! Tilley hemp hat for $4.99 and authentic Taxes Straw cowbot hat in excallent shape for the same price.Both these hats are over $100.00 new. I will be returning.
By the way the staff are great and if you tell them your Canadian when making your reservation you get 12% off.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Summit Inn

Address: 9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Business Center with Internet Access Free Breakfast
Hotel Style:
#2 Best Value Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#4 Romantic Hotel in Niagara Falls
#6 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Summit Inn 2*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Niagara Falls
Best Western Summit Inn Niagara Falls

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