I can't say enough good about this hotel. The service, staff, accommodations, restaurants, entertainment and overall ambiance were wonderful.
I spent the night of May 16th at the Seneca Niagara Casino Hotel, following a concert in their Events Center. Knowing the hotel was sold out for the night, I was somewhat concerned that perhaps things might be overlooked, staff might be overworked, etc, but that was definitely not the case.
Attention to detail was in perfect order. The room was not only cleaned very well, it was inspected and not released to us until it had passed their inspection guidelines by hotel staff. The hotel room was sleek, modern and very, very comfortable. We had a room on the 22nd floor with floor to ceiling windows overlooking Niagara Falls, Canada, a spectacular view to say the least.
The staff I encountered from the valet upon arrival, to the housekeeping staff in the halls, to the front desk staff and even the security guards on the Casino floor were all very helpful and always willing to answer any question or assist us in any way we needed. I was particularly impressed with the Front Desk Manager, who went out of his way to accommodate a special request I had made prior to arrival. Cudos to you and your staff Mr. Riggi.
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- Also Known As:
- Seneca Niagara Casino And Hotel
- Seneca Niagara Hotel Niagara Falls
- Hotel Seneca Niagara