We had requested a non-smoking room when making the reservation and at check-in had reconfirmed that we would be placed in a non-smoking room and told yes. Upon getting off the elevator on the 14th floor we were overwhelmed by the smell of smoke. Once we arrived in the room, it stunk! I removed the duvet from the bed so I could sit and noticed cigarette burns on the sheets. I called the front desk to ask if what we were in was a non-smoking room and she said yes. I asked while out at dinner if the room attendant would be able to come into our room and change the bedding because of the cigarette burns and to spray some type of smoke eliminator something to try and mask the stench.
The gym was beautiful and had fixed resistance type machines as well as balls, cables and dumbbells.
The spa area was well maintained also.
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- Also Known As:
- Seneca Niagara Hotel Niagara Falls
- Seneca Niagara Casino And Hotel
- Hotel Seneca Niagara