Despite the large size of the hotel, our room on the 12th floor was very quiet. The room was spacious & clean. The bed was also comfortable. Wish I could have stayed for another night!

The buffet restaurant, however, was disappointing. I had last been there about 4 years ago and they have since remodeled. The new look gives the place a much more cafeteria-style, open floor plan making it noisy. The tables are awkwardly close to one another - I felt as though I could not have a conversation with my husband without our neighbors at the next table listening. The food taste was less than desirable and many items were over-cooked. I wish I had made reservations at the the Western Door instead, but we were there to see a show and didn't have enough time to do both.

We stopped in Thursday 01/24 on our way to Toronto. The room was awesome as they up graded us to a corner suite at no charge. The room was big with a large t.v. and large shower.
Very comfortable and a great view of the city.

Everyone from the bellman to the front desk were very helpful and polite. The casino was busy and we won more than we lost as we tried our luck at the slots.

Overall, very satisfied with this hotel and casino

We were impressed with the hotel - service was exceptional, room was clean and very nice. The bathroom was amazing! There are also lots of choices for food inside the hotel. We were very happy with our stay and would definitely stay there again. Will try the spa next time.

I can probably go on all day about this place. I travel often for both work and pleasure. This is by far the worst casino I've ever been to. Hands down. The service is terrible. To me its a cultural thing. The city of Niagara Falls has been down and out for so long that people have just come to accept poor service. Ordinarily I wouldn't knock a local place that relies on tourism to keep its economy afloat, but the Seneca Hotel is my exception. I don't actually blame the staff. My blame falls solely on the management and owners of this hotel. I am self employed and operate a growing business. Never at any point would my company offer our customers the dismal level of service this place does. The staff consistently appears untrained and lacks basic knowledge of the service industry. To make a long story short the owners of this casino only care about taking your money and nothing else. Period! The city of Niagara Falls finally has for the first time in decades an attraction other than the falls itself, that has the potential be world class. Unfortunately it falls way way way short of this claim. I traveled almost every month last year and by far this place had the worst customer service I have encountered in as long as I can remember. Just to be clear my opinion doesn't come from one single event, the service is horrible throughout the facility. From the person who answers the phone who is about as miserable and a person can be, to the person who checks you in, to the dealers that seem irritated that you had the nerve to sit at their table and interrupt their day dream. I'm serious this place is that bad. I grew up not to far from this place and as much as I hate to bash it, I have to. Hopefully enough people come on here and do the same where something is eventually changed because the facility and location to the falls could make this a truly special place.