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“Very upscale for a casino hotel” 4 of 5 stars
Review of Seneca Niagara Casino & Hotel

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Seneca Niagara Casino & Hotel
3.5 of 5 Hotel   |   310 Fourth Street, Niagara Falls, NY 14303   |  
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Ranked #6 of 50 Hotels in Niagara Falls
Austin, Texas
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Very upscale for a casino hotel”
4 of 5 stars Reviewed December 5, 2012

Stayed here on business, so didn't really gamble or drink. Rooms are VERY luxurious, and even quiet since this is an older crowd and not the Vegas crowd. Only thing missing from the rooms that a true upscale hotel would have is down comforters. Staff is extremely helpful and polite. Restaurants are fair, with the exception of the Western Door, which is superb (but pricey). Gym is best hotel gym EVER. Location leaves something to be desired; area is depressed; do not walk around at night. Circulation could be improved too, since even the non-smoking areas smell like smoke. Overall great hotel.

Room Tip: Face the US side for a nice sunrise. Face the Canada side for a view of...Canada!
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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753 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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English first
Syracuse, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 4, 2012

I have stayed across America, and found that Seneca Niagara Casino & Hotel is very number one in unfriendly people that work at this hotel. The Front Desk Staff totally rude and un-caring to help people. Especially the night shift .. I didn't even have the energy to enjoy a couple of days at this Hotel.. The Buffet Food is un-desireable, not prepared properly, the management told us that we are having problems, with keeping the food hot !! ( I thought that was the best answer anyone could give. LOL) The Room I had was un-desireable. NOT A GREAT HOTEL !!! WOULD NOT RECOMMEND THIS PLACE !!!

Room Tip: Go Across the Street to another change hotel.. better service and better people to help you out.
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed December 4, 2012

My wife and I just returned today from a quick 2 night getaway to the hotel/casino. The purpose of the trip was to pick up an assortment of xmas gifts at a great deal when compared to Canada. When I e-mailed and booked the resort approx. 6 weeks ago, I had requested a room as high as possible and if possible, facing the falls. Well we arrived early at around 2 pm with the normal check in at 4pm and although a room was available, the customer service rep suggested that we hold off for about an hour until our requested room style was ready. Well, we went back to the front desk just after 3, checked in and were provided a room on the 25th floor facing the border and falls .Due to the location of the hotel,there are no real falls view rooms, but great river and mist views, so this was the next best thing. We entered on room and were to say the least, very pleased. As a person who is very anil about cleanliness and space, this room was superb. The king bed was super comfy, carpets clean and bathroom also spacious. A big shower stall, with marble floors and walls. The fridge was big enough for a few beers, cheeses, meats, yogurts etc. Perfect for a light snack. The free room safe was also perfect. The rooms were very quiet and hallways clean. Relating to the hotel complex , the only issue I had was that some very rude person came into the pool area with 15-18 young kids (between 8-13 years) on Sunday evening, spoke to them and left. No adult supervision. The kids jumped into the hot tub (no kids allowed in tubs), yelled and screamed. No I not anti kids, We have 4. But please supervise and teach them respect for others. I called security and they attended immediately as I left the pool area. Will we return, yup. Great hotel, safe, and good parking. (I liked the garage, outside top floor)

Room Tip: request as high as possible facing the us/canada border
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Amherst, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 20, 2012

My husband and I stayed at the Seneca Hotel and Casino, Niagara Falls NY on Saturday Nov 17, 2012. We have been fortunate to finagle an "overnight getaway" once per quarter for the past couple years (we have 2 young children 17 months apart), thus we have stayed in many places, Hilton Fallsview, Hilton Garden Inn etc etc and...the Seneca Hotel absolutely blows ALL the competition away without question. The rooms are elegant, comfortable and completely clean beyond even my expectation (I'm a type A personality with OCD regarding cleanliness). I doubt anyone could find even a dust bunny anywhere on the entire premises. The staff are courteous beyond belief, professional. The rooms are deluxe accommodations by anyone's standards, literally it's THE BEST that Western NY has to offer. If you're looking to relax in an environment that oozes comfort and pampering....head here, look no where else. I will not even consider going anywhere else from now on, we've found our home away from home for our quarterly getaways. Kudos to Seneca Hotel and Casino, you're worth your weight in gold.

Room Tip: Look no further.....GO HERE
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lockport, New York
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 20, 2012

Went to the casino in October for a wedding and decided to stay the night. Great room, huge shower. Very clean and comfy. Not 1 complaint. Just an elevator ride away from a little fun at the slots or tables and lots of dining choices.

Room Tip: Upgrade to a hot tub room and enjoy a nice view of the falls.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 19, 2012 via mobile

Spent the night in a corner King suite facing Canada. We could see the mist from the Falls, but this is not a fallsview hotel, so no actual view of the Falls. The room was very nice with a Jacuzzi tub and very spacious. We did not go to the casino, so no comment on the cigarette smoke. We drove to a restaurant rather than eating at casino as the casino restaurants are pricey. The room was very clean- had a small microwave and mini fridge. Nice walk in shower and pull out sofa. Spent the day walking around Niagara Falls- perfect day for it! Nice, relaxing night!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Seneca, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2012

Do not bring anything they have it all all you have to bring money but you might win like I did and also my wife paid for vac. Close to Niagara falls shopping centers asking boating hiking Canada you can do just about anything there even get great shows

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seneca Niagara Casino & Hotel

Address: 310 Fourth Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Seneca Niagara Casino & Hotel 3.5*
Number of rooms: 604
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Also Known As:
Seneca Niagara Hotel Niagara Falls
Seneca Niagara Casino And Hotel
Hotel Seneca Niagara

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