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“Canadian Hard Rock celebrates U.S. 4th” 4 of 5 stars
Review of Hard Rock Cafe

Hard Rock Cafe
333 Prospect Street, Niagara Falls, NY 14303
(716) 282-0007
Menu
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Ranked #17 of 258 Restaurants in Niagara Falls
Price range: $20 - $30
Cuisines: American, Hamburgers, Family Fare
Dining options: Lunch, Dinner, Reservations, Late Night, Dessert
Restaurant details
Dining options: Lunch, Dinner, Reservations, Late Night, Dessert
Georgia
Top Contributor
57 reviews 57 reviews
26 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
“Canadian Hard Rock celebrates U.S. 4th”
4 of 5 stars Reviewed July 15, 2013

Visited this Hard Rock, only my second outside the U. S., on Independence Day. They were playing famous musician renditions of the national anthem and one of the young ladies in the gift shop sang along for us! Great ambiance that day.
The food was pretty good. Had the Cobb Salad. Food prices were higher than what I've paid for the same order in the U.S.. We learned that prices include small subsidy for things like universal health care. I would recommend to Hard Rock fans. They have great collector pins.

  • Visited July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic V, General Manager at Hard Rock Cafe, responded to this review, July 16, 2013
Rock on!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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502 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • Danish first
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English first
Augusta, West Virginia
Senior Reviewer
9 reviews 9 reviews
6 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great place to eat next to the falls.”
5 of 5 stars Reviewed July 14, 2013 via mobile

I have been to every Hard Rock on the east coast and have to say that this one is going into the top 5. We were seated quickly (because I had there VIP access). The waiter asked if we were enjoying our day and made great suggestions based on some questions he asked us. Food was prepared perfectly and the wait to get it was minimum. Loved the music that was playing and you could tell that the staff was working hard and enjoying it themselves. My wife and I ate here our first day at Niagara Falls and had such a great time that we considered going here the next day. Great service and food!

  • Visited July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic V, General Manager at Hard Rock Cafe, responded to this review, July 16, 2013
So glad we could Rock your experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
34 reviews 34 reviews
22 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“I expected more...”
3 of 5 stars Reviewed July 12, 2013

First of all, we had to wait a lot to get a table, music was way too loud and the waitress was kind of rude with me and my friends. Prices aren't worth it. I ordered a mushroom Swiss burger, very disappointed. The place looks like a diner inside.

  • Visited June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic V, General Manager at Hard Rock Cafe, responded to this review, July 16, 2013
Sorry we did not meet your expectations. Please feel free to contact me at 716-282-0007 or niagarafalls_gm@hardrock.com
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Indianapolis, Indiana, United States
Top Contributor
51 reviews 51 reviews
32 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Good but expensive”
4 of 5 stars Reviewed July 10, 2013

The title pretty much says it all. The first was pretty decent but the it was fairly expensive along with the beers. I guess that's how it goes up there.

Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic V, General Manager at Hard Rock Cafe, responded to this review, July 16, 2013
We appreciate your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spooner, Wisconsin
Top Contributor
142 reviews 142 reviews
70 restaurant reviews
Reviews in 40 cities Reviews in 40 cities
57 helpful votes 57 helpful votes
“Really BAD customer service”
1 of 5 stars Reviewed July 10, 2013

I came here because I am a pin collector and a member of the VIP program. I went in and waited in line. It seemed there was a problem because there was a small line and a girl was running back and forth. She was then waiting and waiting for extra help to come and didn't acknowledge anyone else in the line or explain the holdup or even try to assist at a different register. Even with the extra help they didn't offer to help anyone else. When it was finally my turn I picked a pin from the case and she pointed to the wall (didn't say anything or smile or ask how i'm doing) because the pins were all on a far wall. I'm sorry I didn't see it.

I do frequent Hard Rock's and I know there is a free gift but the stipulations are different at each place, the one across the river in Canada gave me it no questions asked. I asked about it and the girl stared at me and then told me I wouldn't qualify for a free gift. Then I gave her my vip card along with a coupon and she rolled her eyes at me. Rolled her eyes at me for being a dedicated and loyal customer? I don't get it.....in this society customer service is everything. These two employees looked like they hated their jobs and they hated life. They weren't helpful and frankly were rude. I'm glad I didn't have time to eat here.

  • Visited June 2013
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic V, General Manager at Hard Rock Cafe, responded to this review, July 15, 2013
I am sorry we did not meet your expectations please call me at 716.282.0007 or email me at niagarafalls_gm@hardrock.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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