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“poor security and worst staff ever!!!” 1 of 5 stars
Review of Super 8 - Niagara Falls / Buffalo

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Super 8 - Niagara Falls / Buffalo
2.0 of 5 Hotel   |   7680 Niagara Falls Boulevard, Niagara Falls, NY 14304   |  
Hotel amenities
Ranked #13 of 50 Hotels in Niagara Falls
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
“poor security and worst staff ever!!!”
1 of 5 stars Reviewed September 21, 2011

our van was burglarized at their parking lot, broke our window at passenger side. they had a camera but when the police came in the morning to view it, they said there is no recording and we are not allowed to access it. The staff are not very firendly when we were asking for assistance to clean the broken glass, they wont lend their vacuum until we got mad. and of course the motel is not liable for any loss and damage. It could have made it easy for us to accept the situation if the staff were more accomodating. Never again we will stay in this motel!

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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395 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
in Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 18, 2011

We arrived Sept 2 @ 10pm for a 3-night stay with our 2 young children, got our room and by midnight had reservations for next door. The room was soooo cold when we went in, I turned the a/c off and heat on and it stunk like stale beer.The bed was so uncomfortable, you could feel the springs, it was squeeky and curled up at the foot of the bed. You could hear the people above us having sex and walking around and our neighbours having a conversation like they were in the same room. We asked to change rooms and they were very rude and disrespectful about it then saying they have nothing.
We cxld the remaining 2 nights and went next door to Quality Inn (very good stay here). Instead of charging my husbands visa as requested on check-in @ Super8, they charged my visa and my husband's visa for the 1 night. We had to call visa to get this straightened out and 2 call from Canada to get the proper refund.
Never again will I stay here or recommend it

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gurgaon
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 12, 2011

visited this just for one night while in niagra... the price offered was good and i didnt come in expecting great service or entertainment options... overall i got what i was expecting.. therefore cant complain.

  • Stayed December 2010, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
1 review
1 of 5 stars Reviewed September 3, 2011

I dont know how someone could give this hotel a good review. Worst experience ever had at hotel. Manager was rude and disrespectful. The hallways smelled like dirty ash tray and our room wasnt much better. The carpet was nasty and so was the bathroom. We had cobb webs and spiders in our room and had a hole in the screen in the window of our room. We checked out immediately the next moring and got charged for three night stay....what a joke. Would not recommend to my worst enemy.

Room Tip: Dont use second fl stairways in back of hotel....you will smell like smoke for 2 days
See more room tips
  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 of 5 stars Reviewed August 17, 2011

absolutely distusting! do not stay there! Spider webs on the outside of the building, no maintenane what so ever!

Do not stay here. Just bring the place down and rebuild

  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 12, 2011

Nothing spectacular. Stayed in 203. Large jacuzzi, bed was comfortable and pillows were surprisingly adequate. There was no alarm clock so I used my iPhone instead. Not much to choose from on tv but is average around here. Not much for breakfast so we did Denny's instead. Wasn't asked for a security deposit and paid cash. Between this and quality inn next door I'd puck quality inn.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
1 review
1 of 5 stars Reviewed August 7, 2011

We reserved a room at this Super 8 via Hotwire, and I called ahead to confirm that our reservation was for a non-smoking room. However, when my whole family and I arrived we were given a smoking room where the stench was overwhelming. I requested the room I had reserved, but the unhelpful manager blamed Hotwire, and would not change us to a non-smoking room unless I paid an extra $60.00. It felt like a "Bait and Switch" scam. The breakfast was sad too (you have to get your coffee served from behind a counter, weirdly) and the pool is very small and shallow. Try another Niagara area hotel.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 - Niagara Falls / Buffalo

Address: 7680 Niagara Falls Boulevard, Niagara Falls, NY 14304
Location: United States > New York > Niagara Falls
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 - Niagara Falls / Buffalo 2*
Number of rooms: 73
Reservation Options:
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Also Known As:
Super 8 - Niagara Falls/Buffalo Hotel Niagara Falls
Super Eight Niagara Falls
Niagara Falls Super Eight
Niagara Falls Super 8

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