We checked in 3 hours ago and are already disappointed. We are here using a Groupon deal that was supposed to include a free bottle of wine and app each night and $30 in slot play at the casino. We paid an additional $90 per night for an upgrade to a suite (which was advertised as having a huge window over the hot tub in the bathroom).
1) Our "huge window" as its pictured on their website was a 12"x18" window that abutts the ceiling so you couldnt even look out out. We spoke to the front desk who moved us but really?! FALSE ADVERTISING!!!
2) Hair dryer didnt work in the new room and they were unsure if they could find another (which they eventually did).
3) We go to the restaurant to get our free bottle of wine. We get 2 choices.. A white or red. We got the white and it was NASTY. Free apps are limited... Wewre told as we ordered that about 1/2 of the apps were not included either. The bruchetta was soaked, soggy grocery srore bread.. Barely toated and just blah.
I cannot believe this crap. And the free slot play is only $15 pp.. So if you are traveling alone you are getting gyped.
- Official Description (provided by the hotel):
- Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more less
- Reservation Options:
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- Also Known As:
- 4 Points By Sheraton Niagara Falls
- Four Points By Sheraton Niagara Falls Hotel Niagara Falls