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“Horrible kitchen staff attitudes horrible food” 3 of 5 stars
Review of Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
3.0 of 5 Hotel   |   7001 Buffalo Avenue, Niagara Falls, NY 14304   |  
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Ranked #10 of 50 Hotels in Niagara Falls
Certificate of Excellence 2014
1 review
1 helpful vote 1 helpful vote
“Horrible kitchen staff attitudes horrible food”
3 of 5 stars Reviewed January 23, 2013

Check in with young tina was great she answered all of our questions and gave us great directions to the falls the room was decent but I exspected more bathroom floor didn't look so clean the beds were better then I expected after walking in the room they were at least confertable also ate at bella vista they sat us next to a loud croud of people it took forever to get our drinkings and food drink tasted like it had no vodka in it and the food was cold and the steak was rubbery the pizza was almost burnt and the salad was slimey and gross overall my stay wasn't to bad but will never eat at bella vista again

  • Stayed January 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, January 27, 2013
Thank you for your review. It doesn't appear your entire stay was completely satisfactory. We apoligize. Our Executive Chef does take pride in knowing all of the guests are satisfied. He would like to invite you back and personally ensure you get to enjoy true Bella Vista experience. great food and service. Thank you for bringing this to our attention and we do take all comments seriously and appreciate you taking the time to let us know.
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409 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Philadelphia, Pennsylvania
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 12, 2013

Stayed at the Four Points for an evening. It has pretty much anything you could want in a hotel that is less than $100/night: Clean, nicely furnished rooms; exercise facility; indoor pool; pretty view of the river; excellent bar/restaurant; abundant parking; convenient (5 minutes) to downtown Niagara Falls. Service level was high as well. The only downside would be that you will have to drive to/from the attractions, but if you are with a family or don't plan to drink, then this is not a big deal.

Would absolutely stay here again if I came to Niagara Falls. I have had worse experiences in hotels which were twice as expensive.

Room Tip: Try to get a river view room if you can. It's quite an impresive vista.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, January 17, 2013
Thank you for your feedback! We are glad you enjoyed your stay and appreciate you taking the time to share your experience! We look forward to your next visit to our area and hope you will chose to stay with us again!
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Ajax, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 10, 2013

This hotel is newly renovated. The rooms are very clean and the decor is modern. The beds are very comfy. The indoor pool area is big and nice. It is about 5 minutes from the outlets. I would definitely stay here again. By far the best hotel I have stayed in in the Niagara Falls, ny area. Great rates right now with groupon as well!!!

Room Tip: A room facing the niagara river is nice!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, January 13, 2013
Thank you for your review! We are glad you enjoyed your stay and our location was convenient for you! We look forward to your next return!
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Leiden, The Netherlands
Top Contributor
75 reviews 75 reviews
54 hotel reviews
Reviews in 54 cities Reviews in 54 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed January 8, 2013

I really like what Starwood is doing with the Four Points hotels. This is the second recently renovated Four Points that I've stayed in in the past two months, and both were excellent.

We were there for a single night on a quick family getaway, so I didn't get to check out all of the hotel's amenities, but what we did encounter was excellent. The front-desk staff were exceptionally friendly and efficient, the lobby warm and inviting. The room was spotless, well designed and clearly recently redone, with electrical outlets in all the right places, etc. The sink outside the bathroom isn't everyone's cup of tea, but it's great if you're travelling en famille -- saves a lot of time. The (free) wi-fi worked well, and on the 8th floor there was even occasionally a Rogers mobile signal from across the river in Canada.

We didn't have the overpriced hotel breakfast. Drove five minutes down the road to Sandi's Family Diner, which was well worth it.

Room Tip: Ask for a river view.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, January 10, 2013
Thank you for your feedback. We do all we can to be as efficient as possible. We are glad that everything met you and your families needs.Sometimes those quick family getaways are the best ones!! Thank you for choosing us on your getaway!
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Toronto, Canada
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 7, 2013

Arrived late but was greeted by the front desk clerk who immediately acknowledged me as a Starwood gold member. 4pm check-out was offered without any hesitation. The furnishings in the room were brand new and the bathroom was spotless. The gym had all the right equipment all of which was functional. I would highly recommend this hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, January 10, 2013
No matter what time of day you arrive in our hotel you will get the same treatment at check-in! We value all of our guest especially our Starwood Preferred Members. We appreciate you staying loyal to the our brand and are glad we met your hospitality needs.
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Georgia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 4, 2013

I purchased a groupon deal for this hotel, and I received way more than my money's worth. The deal included a one night stay, a bottle of wine, an appetizer and a voucher for the local casion. This hotel very nice!! This is definitely what I expected from a Sheraton hotel. It is well kept, clean and had a very nice staff. Dinner at the Italian restaurant in the hotel was great. The only downside is that the complimentary bottle of wine was not one of my favorite brands. Other than that, I had no issues with my stay. The hotel is conveniently located just a few miles from Niagra Falls, the HUGE Casino and the Falls area. Everything was perfect, and I will definitely stay here again on my next visit to the area.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, January 10, 2013
Thank you for all of your kind words. We appreciate you taking the time to give us your feedback. We are also glad you were able to take advantage of one of our great packages. Our location is convenient to many attractions and shopping outlets. We look forward to your next visit!
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Meriden, Connecticut
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2013

We have stayed at this location previously and find the rooms to be comfortable and the staff to be very helpful and pleasant. On the most recent occasion we had to bring one of dogs who had recently had surgery. Although our chocolate lab exceeded the maximum size limitations, when I explained our plight they allowed us to bring our dog who just had a tracheostomy. Even though it was New Year's Eve Weekend, you could barely hear a peep, unlike the hotels we have stayed at in downtown Buffalo. There were some minor issues with the bathroom, for instance, the shower control was not marked properly and I scalded my head by the water. I learned my lesson, figured out how the faced worked and tested the water before I got in after that.....everything else was superb

Room Tip: make sure you sign up for the Starwood's program and I am convinced you get a quieter room...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, January 3, 2013
We were happy to meet your chocolate lab! He was such a well behaved dog! We hope he has a quick recovery! We hope you both will come back in the future for a visit!
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Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 141
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls

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