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“Lovely Hotel But Not Too Lovely Location” 3 of 5 stars
Review of Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
3.0 of 5 Hotel   |   7001 Buffalo Avenue, Niagara Falls, NY 14304   |  
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Ranked #10 of 50 Hotels in Niagara Falls
Kapolei, Hawaii
Top Contributor
84 reviews 84 reviews
84 hotel reviews
Reviews in 70 cities Reviews in 70 cities
50 helpful votes 50 helpful votes
“Lovely Hotel But Not Too Lovely Location”
3 of 5 stars Reviewed December 5, 2012

This establishment was lovely in a modern style way. The restaurant on the premise has big window views to the river that is right there. Nice! There is ample parking in the outdoor lot. Since the hotel is located in a semi residential/small business area, it's not as lovely. It has a rural town feel with not much happening or anything. This hotel is the only one in the area. There is a 7 Eleven convenience store nearby. It is best to have a car. The hotel does have a bar and lounging/social area and all other general amenities.

The staff is very nice and friendly. The rooms were good and had an interesting layout. Shower & toilet are separate from the vanity sink and divided by a door. Love that! Not many hotels have this particular layout. The bed was immensely comfortable, but the walls can be thin. The doors to the rooms do slam shut and you can hear it often throughout your stay.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, December 9, 2012
Thanks for visiting us! Our location is just outside of the downtown area which enables us to avoid the crowds, but still be less than a ten minute drive to the Falls, shopping and many restaurants. We do appreciate you giving us your great feedback and hope to see you again in the future.
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381 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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Ontario
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 4, 2012

Overnite getaway/shopping trip Dec 3-4.Cant say enough about the experience, it was great. Planned on going out for dinner but stopped by the bar for an appetizer and tasting of locally brewed beer first. Cindy looked after us so well that we decided to stay for dinner. For almost 2 hours Cindy was attentive and efficient , She looked after us well beyond any expectations. Food and beer was great but Cindy was what kept us there. Thank you Cindy we will return

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, December 7, 2012
Thank you for the great review! On behalf of all of our staff here thank you! I will make sure Cindy does get a chance to see this! She will appreciate seeing all of her hard work pays off with guest satisfaction. We look forward to your return visit!
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Top Contributor
88 reviews 88 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed November 30, 2012 via mobile

We purchased a Groupon for this hotel which came free with $30 free play to the casino and Free Bottle of Wine and Appetizer at the Bella Italian Restaurant located inside the hotel. What a wonderful stay! Hotel was extra clean and modern and quiet! Room was spacious with every amenity possible! River view was breathtaking! Jessica and Tina were extra friendly and helped us upgrade to a Jacuzzi Suite for our special occasion and also allowed us a little extra time to check out!! We couldn't thank them enough! We didn't have a chance to check out the heated pool, but it sure looked nice! Wifi was great! We ordered room service for breakfast in bed and boy was it excellent and delicious! It was a little pricey but for 18 bucks per person we had 2eggs,choice of bacon or sausage, potatoes, toast, choice of juice and coffee. Again it was wonderful and filling and very timely! The Sheraton will be our choice for our stay every time we come back to Niagara Falls for now on! The neighborhood could use some work but many other food choices nearby, and a ten minute drive to the falls, casino or even Canadian Side. Completely worth every penny! Promise you don't look past this hotel! Thank you Sheraton and Groupon for teaming up and giving us an amazing stay!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, December 2, 2012
We are so glad you enjoyed your visit! We appreciate you taking the time to give us your wonderful feedback. Jess and Tina were both very excited about your special occasion and congratulations!! I will make sure they see your great review! We will being running a similar package in January so stay tuned! On your next visit be sure to try out our indoor heated pool, it's definitely another great amenity! We look forward to your return and again congrats!
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New York City, New York
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 26, 2012

We stayed there one night as a stopover to Toronto. Hotel staff was very professional. Room was clean and quiet. Free Wifi... You have to stay on the side of the river which has wonderful view. I strongly recommend this hotel if you want to have a stopover in the Falls...

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 27, 2012
Glad your stay was satisfying! On your next visit we hope you can take advantage of one of our other great amenties such as our indoor heated pool or river front italian restaurant "Bella Vista Ristorante."
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Toronto, Canada
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 25, 2012

stayed here for a weekend of black friday shopping. Hotel is very clean and still new. Fabulous breakfast. had a issue with loud people in the hotel ( hockey tournament in hotel) Very well handled and resolution promptly provided.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 27, 2012
Thank you for the feedback. We are glad you enjoyed your stay, It is very important to us that you leave 100% satisfied and are happy you did. Hope to see you again soon!
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Brampton
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 22, 2012

My wife and I went to Niagara falls on a deal and that's what we got. The staff was exceptionally friendly and the hotel was newly renovated and was beautiful. We had dinner in the restaurant and I had the best Caesar salad I've ever had in a restaurant. My wife had grilled chicken wings and spent the evening raving about them. The location on the river is beautiful. The neighborhood is a little run down but hopefully this beautiful hotel will start some neighborhood revitalization. Only 10 minutes from the fashion outlets. We'll be back often.

Room Tip: Ask for a river view. Slight premium but worth it.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 24, 2012
Thank you for taking the time to give us such positive feedback.We are so glad that you enjoyed everything you had for dinner in our restaurant. We look forward to your return and hope that your stay is just as enjoyable as your last visit!
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sharon ontario
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 12, 2012

We booked this hotel on our travel points with some reluctance after some of the reviews on Tripadvisor. Glad we did.
We were on the 6th floor in large suite-like rooms that faced the river. The rooms were huge and the view certainly was a great attraction for the stay. The room was immaculate, including the bathroom. This exceeded our expectations in every way.
We didn't use the restaurant facilities but did enjoy an after dinner drink in the bar area. The bar didn't have our choice of drink but did suggest another which we thoroughly enjoyed.
Very friendly staff.
Would certainly return in future.

Room Tip: Try for the rooms that surround the elevators and enjoy the suite size. Ours were 604 & 610.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 14, 2012
Thank you for your wonderful feedback. We take pride in our facility and it's amenities! We look forward to your return. If you decide to come back in one of the warmer months you can enjoy a great dinner from Bella Vista Ristorante on the River front patio!
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Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Niagara Falls
#9 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 141
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls

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