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“Good hotel to pick in Niagara Falls US” 4 of 5 stars
Review of Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
3.0 of 5 Hotel   |   7001 Buffalo Avenue, Niagara Falls, NY 14304   |  
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Ranked #8 of 48 hotels in Niagara Falls
New York City, New York
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Good hotel to pick in Niagara Falls US”
4 of 5 stars Reviewed November 26, 2012

We stayed there one night as a stopover to Toronto. Hotel staff was very professional. Room was clean and quiet. Free Wifi... You have to stay on the side of the river which has wonderful view. I strongly recommend this hotel if you want to have a stopover in the Falls...

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 27, 2012
Glad your stay was satisfying! On your next visit we hope you can take advantage of one of our other great amenties such as our indoor heated pool or river front italian restaurant "Bella Vista Ristorante."
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325 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Toronto, Canada
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 25, 2012

stayed here for a weekend of black friday shopping. Hotel is very clean and still new. Fabulous breakfast. had a issue with loud people in the hotel ( hockey tournament in hotel) Very well handled and resolution promptly provided.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 27, 2012
Thank you for the feedback. We are glad you enjoyed your stay, It is very important to us that you leave 100% satisfied and are happy you did. Hope to see you again soon!
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Brampton
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 22, 2012

My wife and I went to Niagara falls on a deal and that's what we got. The staff was exceptionally friendly and the hotel was newly renovated and was beautiful. We had dinner in the restaurant and I had the best Caesar salad I've ever had in a restaurant. My wife had grilled chicken wings and spent the evening raving about them. The location on the river is beautiful. The neighborhood is a little run down but hopefully this beautiful hotel will start some neighborhood revitalization. Only 10 minutes from the fashion outlets. We'll be back often.

Room Tip: Ask for a river view. Slight premium but worth it.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 24, 2012
Thank you for taking the time to give us such positive feedback.We are so glad that you enjoyed everything you had for dinner in our restaurant. We look forward to your return and hope that your stay is just as enjoyable as your last visit!
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sharon ontario
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 12, 2012

We booked this hotel on our travel points with some reluctance after some of the reviews on Tripadvisor. Glad we did.
We were on the 6th floor in large suite-like rooms that faced the river. The rooms were huge and the view certainly was a great attraction for the stay. The room was immaculate, including the bathroom. This exceeded our expectations in every way.
We didn't use the restaurant facilities but did enjoy an after dinner drink in the bar area. The bar didn't have our choice of drink but did suggest another which we thoroughly enjoyed.
Very friendly staff.
Would certainly return in future.

Room Tip: Try for the rooms that surround the elevators and enjoy the suite size. Ours were 604 & 610.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 14, 2012
Thank you for your wonderful feedback. We take pride in our facility and it's amenities! We look forward to your return. If you decide to come back in one of the warmer months you can enjoy a great dinner from Bella Vista Ristorante on the River front patio!
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New Jersey, US
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 9, 2012

We stayed at this hotel for 2 nights thanks to a Groupon offer and had an amazing stay. The room was clean and well appointed. While we didn't have a view of the falls, the hotel was in a good location. And while the soundproofing was not great, it certainly didn't prevent us from sleeping at night. We had dinner at the hotel's Italian restaurant (we had a voucher for an appetizer and a bottle of wine that came with the Groupon) and liked the food. The mild buffalo wings were amazing!! (Perhaps not surprising, considering where we are...) The front staff was very nice, and when some of the local channels on our TV weren't working they promptly sent a technician to fix it. The kids spent time at the indoor pool and I worked out a bit at the fitness center; we enjoyed those amenities. Because we came in during the off-season, a lot of to-do things were closed. However, we still got to see the falls and still had a great time thanks to our hotel stay. All in all, a great experience.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 12, 2012
Thank you for taking the time to let us know how we are doing. We are so glad your family enjoyed our facilities. We are always prompt when meeting guests request or needs. We do run a lot of great packages throughout the year, stay tuned! We hope in the future you will come see us again!
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Mississauga
1 review
5 of 5 stars Reviewed November 9, 2012

I recently stayed here with my family for a hockey tournament. Immediately upon arrival there was a bit of a problem with my reservation. The front office manager Tina Courtemanche cleared everything up quickly, was very professional, friendly and just helpful. It makes all the difference to your experience when the staff is helpful and accomodating and I certainly think the staff here is well trained and excellent. Thank you from me and my family! ps We won the tournament!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 12, 2012
Congrats to the team on winning the tournament! Makes the trip even better!! It was my pleasure assisting you with your reservation. We do our best to accomodate all of our guests in every way we can! We are glad you enjoyed your stay and your every need was met!
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Syracuse, NY
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 8, 2012

Our family paid a visit to the famous Niagara Falls, and we decided to choose a hotel under Sheraton hotel chain. The location and starpoints required to redeem for a free stay makes this Four Points hotel a no-brainer choice, but I suggest it's good for just one or two nights there, since the sight from Canada side is better.
Overall the service is on average for the level of Four Points, clean, roomy, quiet and comfort. But it's a little annoying with a fire alarm in one late afternoon, and no staff came out to explain the situation or give notification to come back to room. Its accommodation is on average, but it's OK because most visitors came for sightseeing instead of spending a week for vacation.

Room Tip: Ask for river view and higher floor room if possible.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 9, 2012
Thank you so much for your review. We apoligize for the added excitement during your visit however it is to ensure safety. We are always are happy to welcome our guest that stay local to the Sheraton brand.
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Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 
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Also Known As:
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
4 Points By Sheraton Niagara Falls

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