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“Good location and value with average service” 4 of 5 stars
Review of Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
3.0 of 5 Hotel   |   7001 Buffalo Avenue, Niagara Falls, NY 14304   |  
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Ranked #8 of 48 Hotels in Niagara Falls
Syracuse, NY
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good location and value with average service”
4 of 5 stars Reviewed November 8, 2012

Our family paid a visit to the famous Niagara Falls, and we decided to choose a hotel under Sheraton hotel chain. The location and starpoints required to redeem for a free stay makes this Four Points hotel a no-brainer choice, but I suggest it's good for just one or two nights there, since the sight from Canada side is better.
Overall the service is on average for the level of Four Points, clean, roomy, quiet and comfort. But it's a little annoying with a fire alarm in one late afternoon, and no staff came out to explain the situation or give notification to come back to room. Its accommodation is on average, but it's OK because most visitors came for sightseeing instead of spending a week for vacation.

Room Tip: Ask for river view and higher floor room if possible.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 9, 2012
Thank you so much for your review. We apoligize for the added excitement during your visit however it is to ensure safety. We are always are happy to welcome our guest that stay local to the Sheraton brand.
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359 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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Troy
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

We had a booking problem at another hotel and arrived at this hotel with out a reservation.
Upon our arrival Tina helped us cancel our room at another hotel and set us up with 2 rooms.
Rooms were fantastic. Clean, And the beds are all ways the best .
The kids enjoyed the pool.
Thank You very much to the staff and a special Thank you to Tina

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 6, 2012
Thank you! We all do our best to help each one of our guests in everyway we can. So glad that you had a comfortable and enjoyable stay. Looking forward to your next visit!
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TORONTO
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

My husband and I had a wonderful stay at The Four Points by Sheraton, with a lovely view of the river. The hotel is well situated with gorgeous modern and chic rooms, and the staff were super friendly. Would definitely stay there again!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 6, 2012
We are glad you both enjoyed your stay! We look forward to your next visit.
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Brisbane
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 4, 2012

I stayed here with a large group for 1 night only to visit Niagara Falls. I shared the room with another girl but was pleasantly surprised at the size of the rooms and comfort of the Queen beds we had each! It was great to have free Wifi in the room. Noise was not an issue especially since we stayed on the second floor only. Our view consisted of a carpark but considering the room would have been booked on cheap rates I didn't mind.

Would recommend it if you are on a budget :)

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 5, 2012
Thank you for your feedback. We are so glad you enjoyed your stay! Our riverview rooms are in high demand however we do have a lot of public areas within the hotel to view the Niagara River. We hope to see you again soon!
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 29, 2012

My wife and I have been to this hotel twice using Groupon deals and this hotel never disappoints. Grant it, the location of the hotel is definitely off the beaten path and not where one would expect a boutique-ish hotel to be. However, it is easy to get to and centrally located to all things for the shopper/tourist with a car. The staff is very accommodating and professional and the rooms are always comfortable, designed with a touch of modern detail found in smaller boutique hotels. The rooms we have stayed in have HD LCD TVs, comfortable beds and standard furnishings. The restaurant serves good, solid Italian fare and the serving staff is great and fast. Although it looked empty during our last stay, we were impressed with the quality of the food. The view onto the Niagara river is spectacular and must be more impressive during the summer months. I would definitely recommend checking out this hotel for that weekend getaway or even for a 3-4 day stay for the family.

Room Tip: When travelling to the hotel from Canada, use the Rainbow Bridge and take the Robert Moses Expresswa...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, October 30, 2012
Thank you for letting us know how much you enjoyed your stay! We hope that you can come enjoy our facilities during the warmer months, we have a beautiful outdoor patio over looking the Niagara River. Our guest satisfaction is our number 1 priority! We look forward to your next getaway.
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Westchester, NY
Top Contributor
83 reviews 83 reviews
64 hotel reviews
Reviews in 58 cities Reviews in 58 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed October 29, 2012

Located in Niagara Falls proper, but a few miles from the big attraction, this hotel was a real surprise. It has many amenities and a teriffic view of Niagara River from the back side. I especially enjoyed complimentary wifi and refrigerator in my room. They also offer a complimentary beer tasting in the restaurant...nice touch. All in all, a comfortable stay away from the honky tonk attractions of the falls. I wokld stay again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, October 30, 2012
Thank you for choosing to stay with us and look forward to your next visit! We do all we can to make sure everyone is comfortable and have all they need. Next time you visit maybe you can enjoy our indoor heated pool. We appreciate you taking the time to let us know how much you enjoyed your stay!
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Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2012

Stayed at this hotel based on a groupon voucher and although it looks good and modern couldn't sleep for 5 minutes
I guess the fact I found bed terrible is a personal matter,too hard and pillows to small and soft.
However the noise level was terrible. Was on the 6th floor and you can hear every door closing in entire hotel it seemed. It was like they were slamming all night long. I didn't get 10 minutes sleep and for a night away it was terrible.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 2, 2012
Thank you for your feedback. Our staff work very hard to ensure that each of our guests have the best possible experience. We do have someone available 24 hours a day to deal with any issues you may have throughout your stay. We will use your feedback to help us continue to improve, and we do hope that you will visit us again and let us know how we are doing.
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Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 
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Also Known As:
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
4 Points By Sheraton Niagara Falls

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