We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful Time!” 5 of 5 stars
Review of The Giacomo

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added The Giacomo to your Saves list
The Giacomo
3.0 of 5 Boutique Hotel   |   222 First Street, Niagara Falls, NY 14303   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #3 of 50 Hotels in Niagara Falls
Certificate of Excellence 2014
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Wonderful Time!”
5 of 5 stars Reviewed 6 days ago NEW

We spent 4 nights here in March celebrating my husbands 50th Birthday. It was our third trip to Niagara Falls and first time staying at The Giacomo. Location is perfect for walking to the park, casino and restaurants. The hotel is even prettier in person than it is in pictures. The lobby and lounge are decorated in Art Deco style and feels luxurious yet cozy. Our room was nice, I really liked the wallpaper. Their breakfast is fantastic and has a ton of options. Valet parking was a great perk and very convenient.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug U, General Manager at The Giacomo, responded to this review, 2 days ago
Thank you for your kind review of our hotel I will be sure to share it with the entire staff. I am glad you enjoyed our nightly cookies and you were able to take in the view from our Sky View Lounge, it really is a breath taking view. We truly appreciate you staying with us and look forward to you staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

502 reviews from our community

Traveler rating
    310
    120
    45
    12
    15
See reviews for
100
287
7
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at The Giacomo last weekend, it was a surprise for my fiancé. Booked a room with jacuzzi, it was beautiful and cozy. Every night they delivered warm cookies to our room, which I thought was a really nice touch. The observation deck on the top floor has an awesome view.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug U, General Manager at The Giacomo, responded to this review, 1 week ago
Thank you for taking the time to write a review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am happy you enjoyed our nightly cookies and were able to take in the view from our Skyview Lounge. Thank you so much for staying with us and we look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago

As this was a last minute trip, we were more than pleased with this hotel. Friendly, spotless, beautiful rooms, with a great breakfast. The staff was very nice, very helpful. Very close to the park and casino.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug U, General Manager at The Giacomo, responded to this review, 2 days ago
I would like to thank you for taking the time to post a review of our hotel. We are pleased that you enjoyed your stay. Our entire team is responsible for the high level of service we strive to provide everyday. Thank you for being our guest and we hope you think of us the next time you take a quick getaway.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I don't usually write reviews, but my stay at The Giacomo is definitely worth reviewing! The hotel is located in a gorgeous art-deco building in walking distance from Niagara Falls and most restaurants. Front desk staff greeted us with a warm welcome upon check-in. When we saw our room (we stayed in a corner room with fireplace), it took our breath away! The decor is amazing, the bathroom is very spacious and the bed is so comfortable we didn't want to get up in the morning. They offer a hot buffet breakfast in the morning and it is simply delicious! The valet parking is very convenient - we had our car brought around within few minutes we called down for it. General manager Doug told us a lot of interesting facts and history of Niagara Falls and made excellent restaurant suggestion. I've never stayed at a hotel where the general manager would be interacting with the guests and making sure they enjoy their stay. I can't wait to come back to The Giacomo!!!

Room Tip: Stay in a corner room on 5th or 6th floor.
See more room tips
  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug U, General Manager at The Giacomo, responded to this review, 1 week ago
Thank you for your recent review of our hotel. I will be sharing your kind comments with our staff. We are always happy when we please our guests. It was a pleasure speaking with you and I am glad you were able to find some of my recommendations useful. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel! The decor was lovely, the staff was friendly and helpful, the view was great and the breakfast was very nice.

There was complimentary valet parking. Your car is kept nice and safe at a close distance in a gated parking lot across the street.

If you have a chance go up to the observation floor for some mot lovely views.

If you're in Niagara Falls NY then this is hands down where you want to stay.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A friend and I snuck away from NYC for the weekend and were so very pleasantly surprised by what we had in store for us here. While the entire city was covered in snow, The Giacamo offered a welcome, warm and cozy environment. The staff were extremely attentive and helpful. Olga at the front desk and Leanne behind the bar, were fantastic! Olga gave us a brief history on the city and Leanne, kept us warm with a slew of martini concoctions and a great personality!

Our room was very nice, rich colors and a very cozy bed, it was a nice get away from the hustle and bustle of the city. I highly recommend this as a quiet and relaxing, even romantic getaway for the weekend!

Room Tip: Not sure if there is a "bad" room in the place.
See more room tips
  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just stayed here in mid-March 2015 and had a great time. We got the Celebration package with our room to celebrate a special occasion, and couldn't be happier! The hotel is located one block from the casino and short distance to the Falls. The room was more spacious than most we had in Europe and the bathroom was very nice. There was a breakfast every morning from 7.30am to 10.30am that was nice. It exceeded our expectations based on the price point. I would definitely stay here again.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Giacomo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Priceline, Expedia, Choice Hotels and Otel so you can book your The Giacomo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Giacomo Hotel Niagara Falls

Owners: What's your side of the story?

If you own or manage The Giacomo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.