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“Loved this hotel!” 5 of 5 stars
Review of The Giacomo

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The Giacomo
3.0 of 5 Boutique Hotel   |   222 First Street, Niagara Falls, NY 14303   |  
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Hotel amenities
Ranked #1 of 53 Hotels in Niagara Falls
Certificate of Excellence
Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Loved this hotel!”
5 of 5 stars Reviewed February 3, 2013 via mobile

Overall, excellent experience! Value for room, location, valet parking during snowy winter, complimentary breakfast, cleanliness and friendliness of staff exceeded my expectations. One of the best hotels I've ever stayed in!
Our King w fireplace was warm, cozy, huge size and so nicely decorated. Loved the lounge and breakfast room. We were just passing through on a road trip but really wished we stayed more nights! Around the corner from the Falls and bridge to Canada and right in downtown - all added bonuses!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
    351
    129
    45
    12
    17
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120
310
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
Toronto, Canada
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed January 31, 2013

Stayed here for a couple of nights in early November for my boyfriends birthday.
What an awesome hotel, where do I start!? Great staff, warm greeting and easy check in.
Free valet and our car was stored in a gated and secure lot. The staff answered all of our questions and were very helpful. They even offered us free chauffeur service if we needed it.

When we checked into our room, we had a great view of the Canadian side, couldn't really see the falls, but we had a nice view none the less.

Bed was super comfortable, room was spacious, decor was neat and bathroom was huge!
Only complaint was the water pressure wasn't very powerful and the hot water took a while to heat up, but once it got going, it was nice and hot. It is an old building so I could understand about the water pressure. Lots of storage, ironing board, amenities, bar fridge, housecoats, etc.

Warm cookies were delivered both nights to our room promptly at 7pm...who does that?!
The Giacomo does! It made our stay extra special.

Within a 5-6 min walking distance to the Seneca Casino. Probably 20-25 mins to the Canadian border.

I would definitely stay here again in a heartbeat. Everything was awesome and I highly recommend it. Price also couldn't be beat (booked hotel early).

Room Tip: Ask for the highest floor possible!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Seneca
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed January 24, 2013

We had an event to attend at the N. Falls convention center , and opted for the Giacomo instead of the cigarette smelly casino rooms or the large , hockey tournament infested , child crazy , noisy Sheraton ....so happy that we did. It was quiet, elegant , comfortable....they drove us wherever we needed to go with their complimentary van driver , complimentary breakfast was good , room was lovely, warm cookies delivered to the room each night , chocolates on the pillow ....a lot of really nice touches .....we would stay there again in a heartbeat even if it was twice the price of the other area hotels...you get what you pay for

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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State College, Pennsylvania
Level Contributor
81 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 stars Reviewed January 23, 2013

We booked the Splendor Suite on the 16th floor for a weekend and absolutely loved it! It is decorated with a modern-themed art deco decor--colorful and comfortable at the same time. The suite occupies the entire floor and has 360 degree views. There is a full kitchen with a huge granite island, a billiards table, three flat screen TVs, full-size fridge, dishwasher, microwave, all utensils, glasses and dishes, a steam shower plus jacuzzi tub, and very comfortable bedding. The one bedroom has a king size bed and the other has two queen beds and is very spacious. There are two walk-in closets. The living room area has a nice seating arrangement suitable for reading or chatting.

The valet parking is efficient and the valets and staff were very friendly. The full breakfast offered at the hotel was very good, with make to order Belgian waffles, eggs, bacon, sausage, cereal, fresh fruit, pastries, an assortment of bagels, English muffins, and breads, juices, coffee and tea. The dining area is elegantly casual.

The Giacomo hotel is located directly across from the Niagara Falls State Park and you can walk to it and to several of the attractions on the American side. The Seneca Casino is about a block away. There is a lounge on the 19th floor accessible by staircase only that has incredible views of the Falls and surrounding area. The lounge has no food or drink but has several comfortable leather sofas, chairs, a large flatscreen TV, wet bar and a restroom.

I would recommend the suite if you have several people staying, although the only drawback is the one bathroom. However, this is a small inconvenience. The suite sleeps up to six.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 19, 2013

We stayed at the Giacomo last month and really enjoyed the accommodations and service on our anniversary weekend. Very clean and good service. For 40.00 more you can check in early which is a joke. Overall good stay!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 16, 2013

We recently spent 2 nights at the Giacomo during the month of January, typically the off season for Niagara Falls area. Even though the attendance was low, the staff at the hotel was still as courteous and helpful as expected. The lounge musicians were playing to an empty room, but we still enjoyed their efforts. The breakfast staff were happy to serve and everyone of the staff members we encountered were always smiling and ready to assist in any way possible. The hotel itself is beautiful and we couldn't have asked for better. One of the staff gave us a great recommendation for lunch while in Buffalo and we took her up on it, enjoying every bite. The young bartender with the wayfarer glasses was a gentleman beyond his years. Thank you guys for being awesome!

Room Tip: If you're facing north, you will want a room on the 5th floor or above to avoid looking directly...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 1, 2013

The pictures online and the descriptions given do not give this hotel justice! The hotel is truly located within minutes of Niagara Falls and the Seneca Casino. In the snowy weather, I made it to both destinations in less than 10 minutes.

Looking for something to eat? The staff will gladly make suggestions for you and if it is too far to walk, the complimentary shuttle is available for your needs but there are many choices within 5 blocks, including the Culinary Art Institute.

I would love to see how beautiful this place is in the summer time. In the winter, it was simply gorgeous.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff D, General Manager at The Giacomo, responded to this review, January 7, 2013
You are right, Niagara Falls in the winter is actually a wonderland. Its a rare treat to be one of just a handful of people standing next to a natural wonder of the world. When a sparkle of ice forms from the mist on the trees next to the Falls and the sun hits them just right, it is a sight to behold. We are thrilled you got to experince that and look forward to welcoming you to the Giacomo this summer!
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Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 
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Also Known As:
The Giacomo Hotel Niagara Falls

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