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“Friendly, comfortable, warm” 5 of 5 stars
Review of The Giacomo

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The Giacomo
3.0 of 5 Boutique Hotel   |   222 First Street, Niagara Falls, NY 14303   |  
Hotel website
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Hotel amenities
Ranked #1 of 48 hotels in Niagara Falls
Europe
Top Contributor
176 reviews 176 reviews
18 hotel reviews
Reviews in 43 cities Reviews in 43 cities
58 helpful votes 58 helpful votes
“Friendly, comfortable, warm”
5 of 5 stars Reviewed November 26, 2012

The town of Niagara Falls, NY is a strange place. It's impossible to see either set of falls properly from the US and the lights of Niagara Falls Ontario diminish anything the US can produce. The town feels flat and unloved. The Giacomo is a port in that storm. The decor will not be to everyone's taste but it's bold and makes a change from the stark neutrality of most hotels. The reception staff are friendly and welcoming and went out of their way to accommodate requests. The room was dark, and my only complaints are that the bed was far too big (!), and the room is dark even when all the lights are on. However, there was plenty of storage space and the shower room was lovely.

Breakfast was a buffet. Some have described it as a continental breakfast, but there is hot food available as well, and everything was fresh and tasty.

Having seen the falls from both sides, it's unlikely I'll ever go back to Niagara Falls (on either side of the river), but I enjoyed my stay at the Giacomo and would recommend it.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff D, General Manager at The Giacomo, responded to this review, December 3, 2012
We like to describe it to our guests that on the Canadian side you can see the Falls as if watching them on TV, but on the American side, you can stand right next to the Falls, feel the energy, and be a part of the natural experience. Thank you for referring to the Giacomo as a "port in the storm", but rest assured that there are other up and coming attractions and restaurants evolving. It has been years, but Niagara Falls, NY is on an upswing. You just might have to come back and see after all!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Pennsylvania
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 25, 2012

We loved it. HOWEVER, check the schedule of the convention center across the street before you book. There was a late night rave when we stayed. We could just about feel the heart pumping thud-thud-thud of the base.

Room Tip: The higher, the better
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jeff D, General Manager at The Giacomo, responded to this review, December 3, 2012
That was one of the more interesting evenings here at the Giacomo in Niagara Falls, NY! We too try to keep an eye on the Convention Center so that we can better alert our guests of events in the future.
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Los Angeles, California
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 20, 2012

We recently stayed at this beautiful renovated art deco inspired hotel (circa 1920) while trying to escape Hurricane Sandy. We had to change our plans and start driving from VT West instead of our planned trip to Washington DC. Luckily, the beginning of our unplanned adventure turned into a great 2 night stay at The Giacomo. We arrived on a very stormy night and were greeted by a very friendly and accommodating young man who was running the charming hotel that evening. We were one of the few guests that night and he made our experience great. We were given a warm and cozy room and once settled in, we ventured down to the hotel bar where the hospitality continued and we ended up enjoying a nice evening with a handful of guests some of which were locals who provided us with lots of suggestions of things to see the next day rain or shine. We got a great night's sleep in a very comfortable bed and with the unpredictable weather and a long drive behind us, we decided to stay another night and visit the Falls and get acquainted with the area. The Falls and Goat Island are stunning and we luckily had much nicer weather the next day. Lots of history in the surrounding charming towns of Lewiston, Youngstown and Lockport where the Erie Canal can be visited. Not to be missed--Be sure to go up to the 19th floor of the hotel in the evening as there is an amazing view of Niagara Falls totally lit up in pinks and oranges. We had a great experience and would definitely stay here again if we return to Niagara Falls. Note: pass on the complimentary breakfast as its very average.

Room Tip: The room was a little small but we were very happy with it. Higher floors have better views.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2012 via mobile

SO glad we stayed here! Exceeded expectations! :) The staff has been friendly and helpful. Everything is within walking distance. The skyview lounge was an unexpected surprise. Free wifi and great complementary breakfast.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 9, 2012

With one last section of the famous Erie Canal (one of four New York State Canals, all with water & boats) Trail to check before writing the fourth edition of "Erie Canal Bicyclist & Hiker Tour Guide" (Cyclotour Guide Books), I rode the Trailways bus to Niagara Falls with my folding bicycle. The next morning I bicycled from Niagara Falls, New York to a small village, Middleport, New York and then to Buffalo, New York to board a Greyhound bus to return to my home in Rochester New York.

Olga and Ashley, The Giacomo's receptionists warmly welcomed me and my bicycle. I asked for and received a few large plastic bags to place under my bicycle so as not to soil the carpet in my room.

It was a delightful room with a view overlooking one section of the Falls. Not only did it have the usual desk, chair, dresser, TV, bed but also a small couch and an electric fireplace. The decor was sophisticated, cosmopolitan and certainly not garish. A well appointed roomy bathroom. The bed was firm but not like a board; soft but not squishy, very comfortable. Interestingly The Giacomo's decorator placed a light in the middle of the headboard. The light could be moved as well as precisely aim for clear reading. The shower head provided a superb spray of endless hot water.

When staying at The Giacomo don't forget to go to the 19th floor lounge for a magnificent view of both the American and Canadian Falls. The "Falls" are are lit at night, even during the winter.

The Giacomo does not have a restaurant. The Niagara Falls Culinary Institute operates a sandwich/salad deli and a pastry shop on Old Falls Blvd. a half block away from the front door.

The Giacomo has a lounge on the first floor where you can obtain beverages, alcoholic and soft. You can then use the elevator to travel up to the 19th floor for a view rivaling all others on either side of the border.

Room Tip: Ask for a 5th floor and above room facing the Falls through at least one window.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orono, Maine
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012

We had made reservations for our family of four through Priceline, and for some reason when we arrived a room with only one bed was reserved. I was quite upset, as one of our family was recovering from recent surgery. The staff was unbelievable. They not only arranged for an extra room with no extra charge, but they actually drove us to a recommended restaurant.
Besides all that, the rooms were real hotel, not motel, rooms, with high end finishes and fixtures. Huge bathrooms with marble and granite. Also, a wonderful location.
It is our go-to place in Niagara Falls.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 3, 2012

The Giacomo is by far the Best Hotel in Niagara on the NY side of the Falls for several reasons...
The ROOMS are CLEAN, soft comfortable bed with firm mattress, great Decor and nice views. The STAFF is both very FRIENDLY and extemely HELPFUL should you need anything. Olga was the best both on the phone answering my questions before we left home as well as in person once we arrived and continued to provide us with useful information throughout our stay! We stayed for 6 nights in June 2012 and were sad when it was time to leave. Hotel also offers complimentary daily BREAKFAST which is FANTASTIC!, Cable TV, refrigerator in room with water bottles, free transportation to nearby places which wasn't even neccesary because everything is in walking distance anyway, and a BEAUTIFUL lounge in the lobby with wine bar and live entertainment on select nights. Last but not least is it's LOCATION, which is PERFECT!
All within a 5 minute walk are several attractions including the Seneca Casino, Hard Rock Cafe, Niagara State Park (best place to see the FIREWORKS), Bridal Falls observation tower, Goat Island / Three Sister Island (Cave of the Winds, Canadian Falls, Imax Theater, and trolly), and The Red Coach Inn (best place to go for Dinner, so good we went twice!). There are lots of other fun things to to do in the surrounding area including a childrens aquarium, wax museums, and the RAINBOW BRIDGE which leads into Canada. Finally, there is a Sports Bar right next door with a smoking lounge, gift shop, Quick Draw / Lotto, Pool Table, and Live Outdoor Music (Bands play inside when weather is bad). The food is ok for lunch or snacks (we ate there twice), and they have a pretty good beer selection! Nothing bad or negative to say about The Giacomo!

Room Tip: Our room was small, but so was our rate. If you wish for a room with a view of the falls or of Canad...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara Falls
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The Giacomo 3*
Official Description (provided by the hotel):
The Giacomo The premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 
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Also Known As:
The Giacomo Hotel Niagara Falls

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