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“Give it a try....” 4 of 5 stars
Review of Quality Hotel & Suites At the Falls

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Quality Hotel & Suites At the Falls
3.0 of 5 Hotel   |   240 First Street, Niagara Falls, NY 14303   |  
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Ranked #18 of 50 Hotels in Niagara Falls
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“Give it a try....”
4 of 5 stars Reviewed January 9, 2006

I guess I am too excited to see one of the wonders of the world to notice the minute details that the other guest are complaining about...
I had a good treatment though I am a lowly person because I treat them as friends and not as servants to satisfy me. A smile and words spoken politely was returned with a good service and a good vibes. You've got to be there to experience it and as you witness the marvel of nature, why not create friends instead of enemies...
It is too unfair for the staff and management of Quality Hotel to even wish that they should cease their business because of some incidents which may have not satisfied the high(?) taste of some guest's. Give it try... and don't simply join the bandwagon of those who does not care and even influence others not to go here...another way of taking people out of their job.

  • Stayed September 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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318 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ellicott City, MD
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed November 7, 2005

(Copy of the letter I mailed to Choice Hotels...)

My family and I felt it was important to share with you a recent (July) travel experience we had as guests at the Quality Hotel & Suites Niagara Falls, 240 Rainbow Blvd. property. I made our reservation on-line in early February 2005 using the choicehotel website. Confirmation #xxxxxxx. I just recently enrolled in the Choice Privileges program considering all the positive experiences I have had in the past with your brands.

Part of our summer 2005 plan’s were to visit family in Toronto. We decided this would be a super opportunity to stopover in Niagara Falls on the way. We left home (MD) early Saturday morning and drove for approximately 10 hours arriving between 7-9pm (I don’t recall specifically – around dinnertime).

We found the hotel relatively easily although the small pull in area on Rainbow Blvd. for arriving guests was full. I doubled parked and waited in the car, while my family went into register. Shortly a car pulled out and I was able to park. I headed into the hotel lobby.

My family had registered and so I inquired about parking and was instructed to head down the block and turn onto the first “road” on the left to enter the parking facility. I was glad to hear the hotel would endorse the parking. The website mentioned a daily parking fee. I sent the family up to our assigned room, 445, with most of our luggage and headed out to park the car.

There was no “road” to the left, just the parking entrance. I don’t recall seeing any explicit signage, indicating that this “public” parking facility, could/should be used by Quality hotel guests. This would have been helpful. Also within the parking facility there was no signage directing hotel guests to convenient parking and easy access back to the hotel. It turned out that this parking facility is apart of a vacated and physically rundown shopping mall.

Finding my way to a convenient parking site and then from my parked car to the unmarked elevators, then to unmarked and unlocked outside doors in a quiet and desolate shopping mall, even for a 200lb adult was a tiny bit nerve wracking! I finally found an operating exit and was soon out on the sidewalk and headed back a block to the hotel. (There was no direct access from this facility to the hotel)

On my way back into the hotel I was disappointed to discover that the physical condition of the sidewalks, tree planters, roads and general physical environment around the hotel was in disrepair and unsafe. This feeling was confirmed later when we ventured out from the hotel to get dinner. Considering Niagara, NY is touted as a tourist destination, the city appears to have been forgotten by both Federal and State support. It was a disappointing location and area and in no real way comparable to a very tourist friendly and exciting Niagara Falls, Ontario.

Arriving at the elevator within the hotel was equally disappointing. While waiting for the elevator I looked around to discover haphazardly patched walls, cracked tiles, what looked to be peeling wallpaper, stains and general disrepair. The attempts at structural & elevator repairs/touch-ups/cover-ups were obvious to the eye and tacky.

Eventually after spending roughly 5 minutes waiting for an elevator to bring me along with some shoulder luggage to the forth floor, I chose to walk. Unfortunately stair access from the elevator bank was poorly marked and it took opening a few doors to discover the stairwell.

Alas, arriving in the room (#445) was another sad revelation!

Here is a short list: According to my reservation request to comfortably accommodate two adults and two minors (10 and 14 yrs old), I was offered a “1 room suite with two doubles, a partial room divider, sofa-bed…”

ØThe light bulbs in the bathroom vanity area were covered in dust & grime. They had not been touched in a long, long time!
ØThe mattresses on the double beds were quite soft and clearly quite old, with the internal springs obviously and easily felt.
ØThe sofa-bed was just plain scary! Coils & springs. Very unsupportive and uncomfortable. We removed the bed covers from the two doubles to add some support to the sofa bed for our son.
ØThe bed linen did not fit over the double beds (I think they were just too old) and peeled back from the corners within a short time in bed. Pillows were old and their cores were like “beanbags.”
ØOur bedside table was far smaller than the wall space provided for between the two beds and it was not high enough to cover the “industrial” electric outlet. Clearly a risk in a room that is marketed as a “family room” and may accommodate small children.

This was a short list! Apart from these disturbing findings we also had to call the front desk to request extra towels (they provided 3 sets in the bathroom, my reservation was for 4 persons) and I think we also needed to request a pillow(s) for the sleeper sofa.

We soon headed down for dinner after getting somewhat refreshed from our daylong drive. We chose not to eat in the hotel considering our recent disappointments with the property.

While we were leaving, one of a perhaps a few Asian tour groups arrived. Unfortunately one of the two elevators went on strike at the same time. My sense is that this elevator was out of commission until well into the night or early morning, if not longer. We chose to walk the stairs! The elevators themselves were old, in disrepair and full of patches and stains. Frankly as an American I was ashamed and disappointed that foreign tourists would have to stay at such a poor example of American hospitality.

Upon arriving back to the room around 10:30pm we changed and reluctantly headed to our beds expressing our desire that sleep would come to us quickly, for both much deserved rest and our concern about the uncomfortable beds.

Little did we realize the beds were to be the least of our concerns…

While lying in bed we all began to notice how loud the air-conditioning unit was. It ran for about 15-20 minutes, shut-off and then started back up about 5 minutes later, only to continue to repeat this annoying cycle of “industrial” noise.

There was also the ongoing cycling of the ice-maker/soda machines in the hallway outside the room.

And to add insult to injury, from just outside our window (an internal window) that looked out over the attached Smokin’ Joes Indoor Play Park
& Arcade, arrived the consistent screams of delight, joy and excitement from children and teenagers below. After about an hour of lying in bed and trying to adjust to the ongoing noise around us, at around 11:25pm my family insisted I wander down to the front desk to inquire about a quieter room.

Arriving at the front desk I requested to chat with the “manager on duty” - frantic phone calls were made to find him…he wandered up to the front desk about 5 minutes later. He heard my noise complaints, explained the hotel was full and that another room would unfortunately not be an option (It was over the 4th of July weekend), and then assured me that the “Indoor Play Park & Arcade” would close at 11:30pm. Considering it was now 11:40pm, I thanked him and headed back to our room hopeful that the noise from the “Indoor Play Park & Arcade” would end shortly and we could all hope to eventually drift off to sleep.

Unfortunately the noise from the “Indoor Play Park & Arcade” continued until roughly midnight. I remember looking at my watch at 12:15am and must have drifted off to sleep from exhaustion.

Promptly at 7am, we were once again awoken by staff arriving at the Smokin Joes Indoor Play Park & Arcade followed shortly by the excited screams and yelling of children in the park.

We had a brief conversation and agreed that leaving this disappointing hotel and city would be our plan. Our goal was to reach the sanctuary of Niagara Falls, Canada as soon as humanly possible.

In retrospect I realize that this is a disappointing property located in a disappointing city. Both of which require very serious capital commitments for structural improvements and upgrades. Frankly it is difficult to know why anyone who has visited Niagara Falls, NY would willingly return if they had ever visited Niagara Falls, Ontario.

The single major positive comment we would make about this property is that the staff we interacted with were friendly, pleasant and polite.

After a very disappointing start to a long awaited vacation, we were relieved to arrive into Niagara Falls, Ontario around 8:30am and spent a wonderful day spending time and money touring the Niagara Falls area of Canada.

Actually we had such a super time in Niagara Falls, Ontario we can’t wait to get back! And we’ve invited other members of our family to join in the fun!

In closing I would strongly encourage you to review, consider and closely monitor the property at 240 Rainbow Blvd., Niagara Falls, NY to determine if it belongs within the “Quality/Choice” brand portfolio.

We feel strongly that it does not!

Thank you for your attention and best success in your efforts

  • Stayed July 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed June 8, 2005

We tried our best to give this place a fair shake. It may work out for others but here is what we encountered.

The AC unit is very weak and we have moved the sofa bed across the room to in front of the AC unit. The room has not cooled off in 8 hours. We are in a jacuzzi suite, 210, which is large. The AC cannot handle the size of our room. Our king size bed will not be used tonight. The AC unit itself is full of something that looks like dead bugs but is debris and dust. I snapped a few pictures for my email to corporate.

The fan in the bathroom is full of dust. We asked for a fan from the front desk after describing our situation and received a less than friendly look from the girl working night shift. I think she's upset as I asked about how to set up highspeed internet before getting it to work earlier and have been labeled a trouble maker. Anyway I am typing this from my room now. It's been near an hour and considering its 12pm I think she wrote us off. The jacuzzi also had mildew that shot out from the jets.

I may add photos when I get home and have the USB for my camcorder.

  • Stayed June 2005
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, NV
19 reviews 19 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 14, 2005

I got a kick out of many of the reviews I read about this hotel. Fortunately, I didn't read them before I stayed there because they probably would have caused me to look for a different hotel and I happened to really enjoy my stay.

Is the hotel perfect? Not at all, but I must say that it deserves more credit than most of my fellow guests have chosen to give it. So, let's tackle the issues as I encountered them...

Parking- Parking is something of an issue for this hotel. While it is located within walking distance of the falls, its on-site parking lots don't have the capacity to serve every guest room. Instead of yelling and complaining to the front desk as I witnessed another guest doing, I decided to look into the issue a bit further. The hotel is built around an old, vacant skyscraper (which I came to find out later is actually known as the United Office Building...a city landmark) and on the corner of a tricky intersection that does not allow for a large parking lot...neither of these things is the fault of the front desk or hotel management. They do provide space in the Rainbow Centre Mall's parking garage down the street for free. It's a bit of a walk, but since we walked all day at the falls state park, it really wasn't all that big of a deal.

The Room- We reserved what the hotel calls a junior suite with a queen bed , a sofa/pullout, refrigerator and microwave. This room happens to have a decent view (not of the falls...but from what I understand, none of the hotels on the U.S. side do). The bed was comfortable...it wasn't my own bed, but it served its purpose. Housekeeping seemed very attentive and I didn't have any problem getting extra towels.

Food- While I will admit that the food on the buffet was in need of some revitalization it was not unreasonable for a buffet. In Niagara Falls...or any city in New York as I have found, you tend to get exactly what you pay for. If you want a nicer meal, I would head over to the Seneca Niagara Casino.

Location- The Seneca Niagara Casino is only about a block away and it's a really nice place. They have a fantastic steakhouse and a huge buffet. Like I mentioned before, the hotel is just a short walk from the falls as well as the Rainbow Bridge to Canada which, let's face it folks, is where the real action is anyway.

Management- I happened (through default) to have a brief conversation with one of the hotel managers and found him to be very friendly and helpful. A piece of advice for my fellow travellers...you get further being nice. If you think a hotel is going to give you compensation for a problem when you scream, yell and act like a four year old, they're probably going to send you on your way...unhappy. Be nice!

I spend some time in Niagara Falls every year visiting family and choose to stay at this hotel because it's clean, comfortable, convenient to attractions and reasonably priced. But remember, you get what you pay for. If you happen to find a $30 or $40 per night rate at this or any hotel...don't show up expecting any more than a $30 or $40 room.

Give this hotel a shot. If you can bear with some of the "problems" like parking that they can't help, you'll really enjoy your stay.

  • Stayed May 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Hotel & Suites At the Falls

Address: 240 First Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
#5 Best Value Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel & Suites At the Falls 3*
Number of rooms: 211
Official Description (provided by the hotel):
Quality Hotel & Suites is the center hotel in Downtown Niagara Falls! Everything is located within just a few minutes walk from the hotel. Located just 1 block from the entrance of Niagara Falls State Park, the Rainbow Bridge to Canada, Seneca Niagara Casino, and more! Featuring standard rooms through whirlpool suites, we're sure to have the room type you have in mind! We are also proud to feature pet friendly rooms!All of our rooms feature: HD-TV with HBO, in-room safe, hair dryer, iron and ironing board, free wifi and more! ... more   less 
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Also Known As:
Quality Hotel And Suites At The Falls
Quality Inn Niagara Falls
Quality Hotel Niagara Falls

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