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“What a waste! Toilet was used and not flushed upon checking into the room.. ” 1 of 5 stars
Review of Quality Hotel & Suites At the Falls

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Quality Hotel & Suites At the Falls
3.0 of 5 Hotel   |   240 First Street, Niagara Falls, NY 14303   |  
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Ranked #18 of 50 Hotels in Niagara Falls
GreenLeadersSilver level
Michigan
Top Contributor
64 reviews 64 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
“What a waste! Toilet was used and not flushed upon checking into the room.. ”
1 of 5 stars Reviewed March 16, 2014

Wanted something close to the falls, close to the casino. That's all this place had going for it. No adequate parking, but they will valet park you.
The beds are falling apart box springs, literally FELL off the bed because the mattress was broken.
The heater didn't work. Set at 72, it ran for two minutes, off for a minute, ran again. It was warmer in the hallway.
Chair in the room was held together with electrical and duct tape, and the toilet was used and not flushed before we arrived.
Quality? Yes. Low Quality..

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Quality Hotel & Suites At the Falls, responded to this review, March 17, 2014
NukedNative,

Please accept my sincerest apology for the experience you have described. The experience you've described falls far below the accommodations we strive to provide our guests.

Additional information is needed so we can look back to the housekeeper assigned to your room, as well as have the heating unit looked at by a technician. I invite you to please contact us at GuestServices@QualityNiagaraFalls.com or 716-282-1212 so we may obtain additional information.

Please accept my sincerest apology, and I hope to hear from you so we may obtain additional information from you and look in to this matter further.
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287 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Akron, Ohio
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 26, 2014

Excellent Hotel Nice room VERY attentive Staff even set us up with a Chance to go see a Native American show at Smoking Joe's across the street. Arrived at 11:30 not problems or extra fees with early Check in. Only problem i saw the whole time was the Parking even with the valet your car was parked a block and a half away.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed February 26, 2014

We stayed here for a hockey tournament. It is as others have mentioned. The parking is the worst part. I wanted to leave right there and then, however, we wanted to stay with the team. At the last minute, a parking spot opened up. I felt better immediately when I got to the front desk. The front desk staff and concierge were very friendly!!! The hotel does have an odor. The restaurant and service there are both "meh". The bar attracts some characters at night, which roam around by the elevators because the restrooms for the bar are in the hotel. When we came back one night with the kids we ran into some intoxicated people using a lot of foul language. The room was fine...it worked. For the money, it was on par. The kids used the pool and had fun, however there was so much chlorine that many children in our group had red rashes the next day. The hotel is incredibly convenient to everything. There is a Starbucks right up the street, a Friday's and a Hard Rock nearby. We had maintenance help us with our TV and he couldn't have been more helpful or more friendly. So overall, if you have to stay here, it would be fine. HOWEVER, with all the choices...I'm not so sure I would choose this first.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 20, 2014

I had a lot of choice points to use so we picked this property because it was free, and free is the best price! We were only here one night while we did some shopping.

The parking is an issue, especially because there were two weddings happening that night. We did manage to find a spot though after we waited for someone to leave.

Our room was fine, very clean, good pillows, firm mattress and HBO on TV. The heat system was annoying.

We did use the hot tub which was nice, although the entire lobby does smell of smoke because of an indoor smoking room.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Top Contributor
141 reviews 141 reviews
33 hotel reviews
Reviews in 49 cities Reviews in 49 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed January 17, 2014

I'm afraid I will have to agree with a lot of the other reviews on here. We arrived late after a drive up from PA and was eventually given our keys to the room. When I got to the room I could not open the door. I went back down stairs, which took a good extra five minutes and was told that the handles turn up to open, even though they extend down! Now I travel a lot and for the life of me I can not understand what that is all about. Who in their right mind designs a door handle that opens upwards! Anyway the guy at reception apologised and said he should have told us!

Apart from this the place actually stunk of cigarettes and the rooms were deplorable. This place is not ideal, but the location is fantastic, actually great.

We did go down to the restaurant/bar and waited ten minutes for no one to seat us or pay us any mind so we left for the TGI Fridays down the road.

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Stroudsburg, Pennsylvania
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 11, 2014

We had a very long trip on 12/30/13 the min I walked in at 9pm we had EXELCENT customer service from desk to other staff. We were treated like royalty and would go back instantly. Hotel is beautiful..

Room Tip: Just make the reservation and the Hotel will do the rest. They have great service.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Quality Hotel & Suites At the Falls, responded to this review, January 12, 2014
soop1975,

Thank you for sharing your recent experience at our Hotel. We appreciate you sharing your positive experience with us and hope we'll see you back in Niagara Falls, USA soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 6, 2014 via mobile

Dirty beds upon check in. Broken shower and toilets. No heat and snow inside window. Never saw housekeeping and you have to valet park but you may have to find and get your own vehicle to checkout. And mgr dont care rude and condescending.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher M, General Manager at Quality Hotel & Suites At the Falls, responded to this review, January 10, 2014
Sabbbby,

I apologize you did not enjoy your stay with us. I assure you we care about each and every one of our guests and the experience they have at our property. Unfortunately the issues and concerns you addressed to me upon check out were not found upon investigation.

All of our guest rooms have individually controlled heating/air conditioning units. Upon investigating each of your guest's rooms the coldest room was at 70 degrees.

Upon investigating each of your rooms only your room had snow on the window sill, which was from the sliding window being cracked open 1 inch.

Our valet crew does park and retrieve vehicles unless guests specifically request something different.

Again, I do apologize and assure you we do care and address all valid concerns our guests have.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel & Suites At the Falls

Address: 240 First Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
#5 Best Value Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel & Suites At the Falls 3*
Number of rooms: 211
Official Description (provided by the hotel):
Quality Hotel & Suites is the center hotel in Downtown Niagara Falls! Everything is located within just a few minutes walk from the hotel. Located just 1 block from the entrance of Niagara Falls State Park, the Rainbow Bridge to Canada, Seneca Niagara Casino, and more! Featuring standard rooms through whirlpool suites, we're sure to have the room type you have in mind! We are also proud to feature pet friendly rooms!All of our rooms feature: HD-TV with HBO, in-room safe, hair dryer, iron and ironing board, free wifi and more! ... more   less 
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Also Known As:
Quality Hotel And Suites At The Falls
Quality Inn Niagara Falls
Quality Hotel Niagara Falls

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